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4752 results found
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Apple Business Manager
Set up an integration with Apple Business Manager to automatically integrate our Apple devices (MacOS, iOS etc...) into Atera
19 votes -
Phone Live Feed/Facetime
Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.
If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can do a facetime and see in real time what they are seeing when needed.
Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.
If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can…
4 votes -
cant sort by "available patches"
cant sort by "available patches"
3 votes -
Shared Authenticator
The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.
A centralized shared authenticator would be a fantastic feature.
11 votes -
Admin "Legacy" tiles
Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.
4 votes -
AI to automatically add manual tags that were created by the team
AI to automatically add manual tags that were created by the team
2 votes -
Internal Training Classification
We would like to add the ability to add a custom field under the Type, for training
1 vote -
1 vote
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Better Device Notes
We need more robust device notes, for example, when viewing a device page it would be nice to leave a trail each time a tech changes something on the device. At least just a multi-line text box where a tech could type a date and some info, like device location, unique device info (this AD server is also the SQL backend), etc.
3 votes -
Network Connection History
Can we please get the last 5 WAN IPs and LAN IPs, and also a note Network last changed on date Xx/yy/zz thank you!
2 votes -
Notifications for Alerts
The notifications feature should be on Top of Priority, as many times we are working on other apps, and we didn't get notifications on desktop of browser as banner or sound nothing. Until we're back to the dashboard the request often goes away from customer side.
Also, there should be option of setting different notifications for different sites, but on the first priority is the notification banner or sound at least, without that there's too much difficulty to resolve problems within the required timeframe.
Thanks
2 votes -
Zoho Assist
It would be nice to have something like Zoho Assist integrated as an alternative to Splashtop SOS, as Zoho even has a free option, which would be perfect for someone who only occasionally needs use an attended log in, and doesn't want to pay for a full Splashtop SOS account.
3 votes -
Date ranges
The dashboard should allow you to select dates with a pop up calendar and also the dashboard should allow you to create your own and not just use the defaults, there many other tools like HubSpot and JIRA which allows you to do this Atera seems to be limited to alot can this be implemented soon
3 votes -
Patch Management and IT Automation
I have noticed when I have been testing Patch Management and IT Automation with the profiles, when it comes to windows updates it is very inaccurate with reporting the correct information.
The report may say an update on client-x was successful but there has been no updates done or it will say its success and leave updates pending without any information to why.
Please can you check into the reporting of errors when windows updates are done via patchmanagement profiles, report any errors that would be showed in windows and report whether a client is already up to date or if it has actually installed an update.
Thank you.
I have noticed when I have been testing Patch Management and IT Automation with the profiles, when it comes to windows updates it is very inaccurate with reporting the correct information.
The report may say an update on client-x was successful but there has been no updates done or it will say its success and leave updates pending without any information to why.
Please can you check into the reporting of errors when windows updates are done via patchmanagement profiles, report any errors that would be showed in windows and report whether a client is already up to date or…
3 votes -
Feedback / logs
By definition, a report is a document within which there can be various objects (log entries, technical sessions, how many computers of a particular customer have been updated, etc.)
An audit log is a tool that can be used to identify when and what a technician did, when and what the agent did, when and what went wrong...
Currently in Atera this is messy and not very usable for identifying problems. For example, if I analyze feedback on patches and automation (in which for example I update a software) I see that on some agents it was performed correctly but on others it wasn't... but I don't have the slightest idea why the operation failed ...
By definition, a report is a document within which there can be various objects (log entries, technical sessions, how many computers of a particular customer have been updated, etc.)
An audit log is a tool that can be used to identify when and what a technician did, when and what the agent did, when and what went wrong...
Currently in Atera this is messy and not very usable for identifying problems. For example, if I analyze feedback on patches and automation (in which for example I update a software) I see that on some agents it was performed correctly but…
3 votes -
Asset Management
It would be nice if you could automatically generate alerts/tickets based on Assets with an expiration date approaching.
For example, if I create an asset for a Software or Hardware Maintenance/Support agreement. Atera should able to send an alert or create a ticket for that asset based on the defined expiration date. You could allow the customer to define the threshold for how far in advance to send the alert.
5 votes -
visual map of connectivity network discovery
We want to see a visual map of our devices showing their connectivity path.
7 votes -
Knowledgebase Filtered Search
It would be extremely helpful to update the search function in the Knowledgebase to be more akin to the ticket filtering. Including various field variables that the user can set to filter various knowledgebase articles.
Client \ Who created \ Date created by \ Subject Tag \ etc..
Doing this would make searching through the knowledgebase for relevant articles a great deal easier.
1 vote -
Exclude Postponed patches in reporting
Contacted support but its working as expected. Can we please have an exclude postponed patches on reporting, We are on a weekly rolling release for updates and constantly show behind on updates because of this, Which means we have to verify the missing updates are postponed ones manually
1 vote -
Automatically remove or label Device from the Atera Dashboard
The following article describes how to delete an atera agent:
https://support.atera.com/hc/en-us/articles/234734168-Delete-an-Atera-agent.One part explains:
"Deleting the Atera agent while the endpoint is online will send an uninstall command to the endpoint."It would be great if this worked the other way around as well, creating a perfect sync between dashboard and real life installation status on the endpoints.
Scenario:
User uninstalls Atera Agent manually from its endpoint. Atera Dashboard removes the Agent or highlights it with a label like "Uninstalled".This would give us administrators a better overview of the clients and represent the true status on the reports like Auditor etc.
This issue is important to my company, because we often send reports to our clients and have gotten some feedback, that some of the listed clients are not in use anymore or had been reseted etc. and are thus not relevant anymore.
There might be others that find this feature very useful.
The following article describes how to delete an atera agent:
https://support.atera.com/hc/en-us/articles/234734168-Delete-an-Atera-agent.One part explains:
"Deleting the Atera agent while the endpoint is online will send an uninstall command to the endpoint."It would be great if this worked the other way around as well, creating a perfect sync between dashboard and real life installation status on the endpoints.
Scenario:
User uninstalls Atera Agent manually from its endpoint. Atera Dashboard removes the Agent or highlights it with a label like "Uninstalled".This would give us administrators a better overview of the clients and represent the true status on the reports…
1 vote
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