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5056 results found
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CCLeaner Integration
CCleaner would be a great addition!
8 votes -
Easier way to add time to tickets
The current process for adding time to tickets is not very efficient.
- The automatic timer model doesn’t work very well for in-house IT Departments as we often have people coming into our office asking for help or stopping us in the hallways asking for help so the automatic timer setting doesn’t work as time gets skewed.
- The process for adding manual time is slow as we have to click on the Add time button, wait for the page to load and then add time in an annoying format of HH:MM:SS.
- A faster solution would be to have a drop down time menu on the Ticket Properties section. It would say “Time Spent” with a drop down menu with options of 5 min, 10 min, 15 min, 30 min, 1 hour, 2 hour. As you select a time it adds the time to the total time on the ticket. So in theory someone could come into the ticket make some updates and quickly add 15 mins, switch to another ticket while waiting for the customer to respond, come back to the original ticket and finish things up and then quickly add another 5 mins to the ticket. The ticket would then have a total time of 20 minutes on it.
The current process for adding time to tickets is not very efficient.
- The automatic timer model doesn’t work very well for in-house IT Departments as we often have people coming into our office asking for help or stopping us in the hallways asking for help so the automatic timer setting doesn’t work as time gets skewed.
- The process for adding manual time is slow as we have to click on the Add time button, wait for the page to load and then add time in an annoying format of HH:MM:SS.
- A faster solution would be to have a drop down…
1 vote -
Possible to put an Export Button for Recent Process report?
Possible to put an Export Button for Recent Process report?
7 votes -
Add description and to contracts with batch invoices
Having the ability to pull notes & descriptions from contracts on customers accounts automatically when generating a batch invoice for all of our clients, currently, the invoice only shows the charge with no description of what they are being charged for, we have bespoke plans that have different terms and products included in the customers plans, and e need t be able to show this as we provide a license breakdown for products when clients want to know what license they are providing to users.
2 votes -
customer update contacts
The customer should be able to manage their own contacts within their customer from the customer portal.
2 votes -
retired devices
It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.
6 votes -
Shorter URLs or a generic login page
When a user is given work from home access IT needs to send them this incredibly long URL in order to access their PC. The real idea of work from home is that a user can access their computer from anywhere. If they are on a shared computer it is easy to remember https://app.atera.com/WFH. Users should be allowed to log into this shorter URL and then should be presented with the computer or computers that they can access. OR if they only have one computer it should take them directly from the login page to their computer.
8 votes -
Ability to sort Technician Comparisons alphabetically
In classic reports > Technician Comparison
Seems strange that we don't have the option to sort alphabetically
1 vote -
Custom atera menu
Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal
13 votes -
Be able to hide tabs (Work from home, Network Discovery, Get rewards)
I think it would be a good idea to be able to hide these tabs for certain roles
EG we have a client that has an onsite technician and he has access to our ticketing system I do not want him to be able to see those tabs
Our L1 techs should also not be able to see those tabs since we do not use them12 votes -
Select All Button on Excluded Patches Management
Have a select all button in patch management. I would like to exclude all hardware driver updates.
3 votes -
Add attachment capability to the Quick Response Template
Add attachment capability to the Quick Response Template. Helpful in quickly disseminating useful guides to users.
1 vote -
"Charge me now"-button
If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.
If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.
Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.
1 vote -
Put a ticket in a Hold queue
Ability to put a ticket on hold, if e.g. you are waiting for spareparts.
When being put on hold, it should be removed from the ticket queue, and put into a Hold queue that resides on the dashboard.
When you get the spareparts, you should be able to change it to an open ticket and it fails back into the ticket queue.
11 votes -
A report that shows all of my devices which don't have a patch management profile applied
I have many devices in my account, but I'd like to make sure they're all getting patched. I would like to be able to run a report which shows me if I have any devices that don't have a patch management profile assigned to them. Thanks.
2 votes -
Anyone to open a ticket in atera
I want anyone to be able to send a ticket to Atera. Want to be able to put on a link on my website and that will allow them to open a ticket with Atera. Not just via email
2 votes -
Multiple actions on search
Cannot perform multiple actions on search results: Scenario: You want to search for all the machines beginning XYZ- and edit the relations to put them in a new folder – but there is no multi select option or actions toolbar/menu
Instead, you have to scroll through the entire list of devices to find each machine that you want to select.
Please add a check box to the results, a select all check box and add the multi select actions menu3 votes -
Bitdefender installer to remove other AV softwares
Being able to add BitDefender to devices from Atera and by doing so, it will remove all other AV softwares installed on the device
3 votes -
linet
Integration with Linet
1 vote -
1password
Integrer 1password dans atera/splashtop to be able to fully use 2fA on the remote connection
1 vote
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