5035 results found
-
Limit technician to access types of tickets
Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)
1 vote -
Custom Fields > Time Entries
Ability to assign custom fields to Time Entries
8 votes -
Print/export pre-defined reports (Recent Processes)
Print or export reports such as Recent Processes. we update many machines using the scripting process, and would like to have a list of the results, rather than having to use the print page of the browser.
11 votes -
Choose Rate from Hourly Contracts when adding time entries
Be able to choose the hourly rate for work done on a ticket. Some tickets might require a different technician that has a different hourly rate, or if a Standard technician does Enterprise work the technician should charge as enterprise technician rather then a standard rate.
Standard IT / Expert IT and Enterprise IT2 votes -
Exclude some IT Automation profiles on X softwares
For IT Automation Profiles, it would be nice under the 'assign to', to be able to choose not to assign an IT automation profile to devices that have software version X. Kind of being able to filter out (just like in the Advanced Filters in the Device tab) out installed software on a device.
1 vote -
Show more devices at a time on Device Tab
When going into device, would be nice to see more devices on the page instead of scrolling down each time. 100 at a time maybe.
1 vote -
2 votes
-
Hide unwanted patches from the patch management window.
In the patch management window, patches should be able to be selected and then have the option to 'hide' or 'ignore'. Optional outdated patches are showing up and there's no way to get rid of them. Seems like a pretty simple task and it would make the reports, etc. more accurate.
3 votes -
Granular User Permissions (Client Folder for example)
More granular user permissions. A lot of things now require the highest admin rights which should really be reserved for the owner. Also, it would be nice if the folders for client devices allowed granular permissions, that way certain techs could have access to some client devices but not all.
45 votes -
include availability of agents and monitored devices in a report
See the availability time of servers, agents, monitored devices, etc., how many times it was offline, the time it lasted offline, etc.
1 vote -
Edit ticket description after it's created
We should be able to give rights to some technicians so that they can edit the ticket description after it has been created.
1 vote -
Role management
How are you using the Roles' functionality? Would you like us to add any new permissions? Would you like us to add any default roles? Share your needs...we're listening!
131 votes -
Feature Roadmap
Would be great if Atera published "Upcoming Features in the next update/next 3 months" so that your users have an idea of any features that are coming from the features board.
34 votes -
Select All Button on Excluded Patches Management
Have a select all button in patch management. I would like to exclude all hardware driver updates.
4 votes -
Search; default exclude closed/resolved tickets
Exclude Closed/resolved from general search by default. It can be a checkbox in the search drop down, or folks can search within tickets.
Having 3-4 year old tickets show up every time I search on a name is CLUTTER. Who wants those results in search.
3 votes -
phone
Client phone numbers on ticket's active as click to call
1 vote -
Advanced Reports, Alerts Auto Resolve Time Field
Need to know what date/time an alert is created and when it resolves. Currently the easiest way to see this is with an email. I would like to have this date/time of the alert time and alert auto resolve time to be able to view from the advanced reports.
2 votes -
Silent Tickets - And Silent Replies - option to not email sent on reply
The ticket can be created silently. Thats good.
The ticket reply should also have the ability to be sent silently.
Some customers just don't want every reply as an email. They can always view all replies in customer portal.
5 votes -
Cache information for faster load times, and show the last update time.
The user interface can be clumsy, especially if the endpoint is offline or has a slower bandwidth. If you can cache the information so the Atera Console is faster for us to walk through the information and just show the last time it updated. such as updating the information every 10 or 15 minutes for patches service states and such. And allow us to manually trigger a refresh if we want to wait for it. Otherwise, it can take 15 seconds or longer to view. For example service, I went in to restart a service on one workstation. It took…
9 votes -
set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
Set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
3 votes
- Don't see your idea?