4487 results found
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Option to send a Notification Email for a Device When It Comes Online
Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address…
3 votes -
Atera to Slack channel integration for new tickets
Would be nice to have tickets fed in to slack channel when a new tickets is opened.
7 votes -
Combined Script Reporting
The option when running scripts to multiple devices to have the results exported to one result summary instead of clicking each device to see results.
Usage example: Checking bitlocker encryption method... Run script on selected devices and have all output combined into one report. (We have changed from 128 bit to 256 encryption and we have been trying to check which devices are still using the old method)
This would allow us to open the single report and easily scroll through all results instead of going through the recent processes and checking each one manually.
Besides the bitlocker example, I…
3 votes -
Monitoring Hardware in a System
Monitoring hardware within a system (i.e. battery, memory errors, hard drive errors / S.M.A.R.T. errors, BSoD reports, etc.)
3 votes -
When exporting tickets into an Excel spreadsheet times are off
When exporting tickets into an Excel spreadsheet times are off (needs to be corrected)
1 vote -
Thread Action
Agents now have the ability to create a Ticket or Task from a Ticket’s thread entry or from a Task’s thread entry.
Need to create a separate ticket or task from a user’s message to separate or expand on that item? No problem! Now with thread action, agents can simply create a new ticket or task with the message and keep it in the original ticket thread. Thread actions are noted in the original ticket thread with reference to both the new item as well as the thread item it was pulled from.
1 vote -
logon captcha to log into atera
adding the extra captcha to the log in is an extra pain, but understandable. Could you lower its requirements to not be case sensitive? I believe Microsoft captcha is not case sensitive. It just takes extra time especially on a laptop to log in.
My 2 cents
1 vote -
Custom reports should be included in the second tier plans
Custom reports should be included in the second tier plans
1 vote -
New Atera layout is a mess
New layout is messy, unclear and wastes load of space. Awful.
Before it was clear the state of tickets and there was contrast to differentiate sections and status colours popped.
Now it's this very light pallete, which took Atera from too white to now too white and far far too light.
More contrast, clearer and add dark mode please.13 votes -
Online device
Online device: Activity in metrics before the device is online – there is still an unnecessary delay of up to 3 minutes before atera marks a machine as “online” even though you can see from the metrics screen that it knew it was alive 3 minutes prior to that and capturing data – so why can it not mark the machine as online straight away – this leaves the caller wating on the phone line for a further 3 minutes before after the machine has been turned on/rebooted/joined to the wifi/ before we can remote control their machine using splashtop.…
3 votes -
Allow add-ons to be purchased and applied to individual agents
Purchasing of add-on features should not be an "all or none" in being applied to agents. For instance, we would like to only purchase Network Discovery for one or two of our agents as they are more Tier 2 or manager level, but there would be no need for the rest of the agents to use this feature.
1 vote -
User Admin Rights
Show if the user logged into a device has Local Admin Rights or not.
9 votes -
Ticket view in agent page
When on an agent, ticket list is missing on the page.
So nightmare to list all tickets where the agent is implicated.on the contact page, we can view a ticket list ( very simple should be improved ), but as for us contacts are associated to one agent or more, it would be good to have a view of all tickets when on agent page, in order to have all history at agent level and not contact only
3 votes -
3 votes
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Amount of devices under Customer > Devices and in folders
When viewing a customer's devices under Customer, we cannot see the total amount of devices. Even under folders, it doesn't give you the total amount of devices one client has. We need to calculate one by one. Would be nice to know how many there are in total.
3 votes -
Atera Agent Version Number
Is it possible to show the installed Agent Version. Its a minor thing but could help with troubleshooting. Would also be nice to add to classic reports.
3 votes -
Send mass email from Atera to customers
Send mass email from Atera to customers
3 votes -
network discover
You need to add an option to delete network discovery data. I am in a trial and I "tried" network discovery. I don't like the way it operates and function's so I am not going to use it. So since I am not going to use it I don't want to see that data on my dashboard.
4 votes -
Search by machine name
It would make finding a specific machine much easier if we could search by the actual machine name at the Customer level instead of just agent name or last logged user.
I made a workaround by creating a Machine Name custom field for each agent and having a Powershell script query the machine name and set the custom field value when the agent is installed. Then I use a custom view on the devices page where I can enter the machine name and find the agent where the Machine Name custom field contains the device name I want to find.
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2 votes -
Geo lock Access
The ability to Lock access to your home country and also be able to Lock to Azure static IPs if you have Geo remote users and want them to use a host VDI that is Geo located in your home country/ Region.
18 votes
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