4750 results found
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Atera Portal Statuses
Users logging into the Customer Portal are presented with all of their tickets by default. So Resolved and Closed tickets show, which has been confusing my users as they wonder why they have so many open tickets.
The default view should either be controllable/customizable, or only show open/active tickets, with the ability to modify filter options to show closed/resolved tickets.1 vote -
Thresold
Hello,
I have some Event viewer Tresolds. Iám missing 2 thinks here:
- Overruling the message with a understanding on instead of a copy of the event.
- If its Information i wont get a email notice, maybe to overrule it so it will email within the thresold rule? (Like inserting a USB)
Guy
1 vote -
Export off line devices from a customer
To be able to export all off line devices from a customer.
Would be really usefull for a review the offline devices to find out the reson why are off line.
This way we could find any old systems un used systems and also troubleshoot any Atera connectivity issues - showing an active system off line.1 vote -
Information profile client
il serait intéressant de pouvoir ajouter des liens HyperText dans le profile des clients afin de consulter des documents offices 365 propre aux client, afin de compléter les renseignements du client en interne sans passer pars la base de connaissance qui est très limité sur la mis en page.
1 vote -
Add Ticket Title to Ticket Timer
It would be great if the Ticket Title could be added to the Ticket Timer at the top so that when it is easy to see which ticket the timer is for.
Currently it only shows Ticket number and the time accumulated.
1 vote -
Having a report of all customers about how many licences of work from home and to which agent they're applied to
To get a report of the helpdesk agent to see if it's already active or not.
1 vote -
Helpdesk agent improvement
When we see the ticket status all look similar and I'm facing difficulty to understand ticket status. I recommend, for new ticket and Waiting for Technicians response status shows more brighter with red color, so that we can easily understand.
1 vote -
IT Automation, Adding Customer by Folder
IT Automation, Adding Customer by Folder. I cannot apply per folder from the setup screen, without adding the Customer first and Save, which then adds ALL DEVICES to the Automation job. There should be an option on the Applied To > Folders tab that allows me to select a Customer, then the Folder all in one screen.
1 vote -
roboform
Integration with Roboform to allow management of login information.
1 vote -
1 vote
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Filter for agents without a assigned folder
The Ability to filter for agents without a assigned folder or IT-Automation profile. For a quick overview, which customer has new Agents installed or wrong configurations without an active profile.
1 vote -
scheduled tickets on mobile app
Pretty simple, show scheduled tickets on mobile app so our onsite engineers can see what jobs they have next!
1 vote -
Send Email to "All Technicians"
Ticket Automation needs an action to "Send Email to All Technicians", which, obviously, will send the selected Email Template to All Technicians.
Currently, we only have the Action "Send and Email", and we have to manually enter all email addresses. This becomes problematic when Technicians change if you forget to add the new tech to the rule or remove old tech.
1 vote -
Option to provide an offer to a customer
Current setup:
It is possible to raise tickets through the customer portal.
Within these tickets you can ask some questions by input fields but at the end all of these look very similar.
Example:
Ticket 1: I am not able to start Microsoft word
Ticket 2: Can you please provide an offer for a new monitor
Ticket 3: Can you please provide an offer for updating all my computer to windows 11Problem:
When using the example in the description above the "Ticket 1" is the default ticket which you receive.
"Ticket 2" is a normal hardware offer whereby "Ticket…1 vote -
Uservoice cleanup
Hi Atera-Team,
this ticket is not an improvement request but more a question about the handling of tickets in uservoice.
I spent a lot of time to find out what is currently raised as a ticket in your queue to create my own requests.
During my investigation I saw a lot of duplicates, already closed cases or information which has been splitted into multiple tickets.
This makes it very hard for me to vote for the correct call.Are you reviewing these cases regularly?
Wouldn't it make sense to pick the duplicated tickets, pick the call with most viewer and…1 vote -
Export to CSV
It'd be extremely helpful if I could run a script or something on multiple hosts and then export the script output of all those recently ran scripts into a CSV to analyze in excel.
1 vote -
Open Device in New Tab from Ticket Screen
When working in a ticket there are many times where I want to switch to the device. There's a button to go to the device, but it doesn't open it in a new tab. This causes problems for navigation - especially when I need to stop and start the ticket timer. If I right-click on the device to try and manually open it in a new tab, it ends up in a load loop and never completes.
1 vote -
Xero Sync Specified Items
Xero: You need the ability to sync and link specified items similar to how you do it with customers.
1 vote -
Customer URL creation ability for admin for work From Home Featire.
Customer URL setting for work From Home.
Allow Admin to create the custom URL based not the client name to enable the more User friendly name of remote URL instead of long random string.
Example - https://support.abc.com/workformhome/companyname
ABC is the admin support sites.
Company name which we can create based on the customization.1 vote -
chat
Traduire le module de chat en français !
Lorsque le technicien lance la demande chat, elle apparait à l'écran du client en anglais "WOULD LIKE TO CHAT".. Certains clients ne sont pas à l'aise avec ça et pourraient mal interpréter la demande.
Il y a une ligne à traduire et 2 boutons, ça doit aller vite1 vote
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