4678 results found
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1 vote
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Automate Device Relations based on IPv4
I have various users (Contacts) that travel between sites (Customers). Can I automatically update Device Relations to different sites (Customers) based on which Device a Contact is logged into?
2 votes -
Edit Relations by (part of) device name
The possibility to automatically move agents from unassigned to a specified folder by part of the device name should be added.
For example:
If agent name contains "PC" move automatically to folder "Computers"
If agent name contains "Server" move autmoatically to folder "Servers"This would take a lot of hassle out of getting agents in the right place just so they can get the right automation profiles.
1 vote -
Integration with Inty (Similar to Giacom). Or 365 licences are provided by one or other of these two companies.
Api exists from inty, 365 and other inventories could populate into the client in Atera.
1 vote -
GPI link
For tickets: GPI system. When a ticket opens up, a GPI link is added and it will bring up all the information about the customer. Makes the work easier. It brings up all the info such as software, windows,
1 vote -
Ticket Number in Email Template Subject - At the end instead of the beginning?
Would it be possible to have the Ticket Number snippet TRAIL an email Subject line, rather than being required to start the email in order to have it added to an existing ticket (but still have replies added to the existing ticket)? This could help bring the subject itself to the forefront when viewing on a smaller screen/etc., allowing the user to focus on that rather than the ticket number.
1 vote -
Possibilité de crée des alertes personnalisé
Possibilité de crée des alertes personnalisées sur un client et ou un agent en particulier. Avec possibilité de pouvoir mettre l'alerte en différé et de recevoir un mail selon comment nous l'avons programmé.
1 vote -
System Optimizer
I would love to see more options to optimize the system somewhat like Webroot includes in it's AV. They have a nice little setup for that. That would be sweet! We all don't use Webroot but since it's integrated you may not consider. Please. Thanks!
1 vote -
Next Step Recommendations from Tags
Would be nice to have recommendations for the next steps based on the tag but ability to control it from the admin
1 vote -
Once an IT and patch automation profile has been associated with a devices (whether it be in a folder or not), there is no function to be ab
Once an IT and patch automation profile has been associated with a devices (whether it be in a folder or not), there is no function to be able to delete the associated profile massively, other than to delete the profile and then recreate a new one.
A function that allows you to choose the profile to be disassociated and disassociated from the selected devices would be useful.1 vote -
Multiple Alert for the Servers
Received alerts every 10 minutes if problem hasn't been resolve.
1 vote -
Allow to install local windows updates manually
It is just a shame that Atera cannot add an option to let install Windows updates manually if wanted by users. They added features into automation profile for "disable" and "enable" but no other..
1 vote -
1 vote
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Ability to turn off the log-in page for the customer portal
Option to allow anyone to submit a ticket through the portal without signing in. Just get them to select their parent organisation (customer)
1 vote -
ticket
Bonjour,
Dans le cas de plusieurs tickets de même nature, nous pensons qu'il serait utile de pouvoir créer des dossiers/catégories, afin de pouvoir organiser au mieux notre liste.
Ce qui permettrait, selon nous, une meilleure gestion et visibilités des ticket.
En vous remerciant.1 vote -
Customer phone number
need to be able to add more than one phone number to a customer. We manage phone systems.
1 vote -
Edit button stops timer
The edit button on the timer should stop the clock when clicked.
1 vote -
work from home
in your free trial. This is a must add. being able to make sure this feature works before purchase will allow for quicker prospect purchases. I'm one of those prospects. I need to make sure everything works before I switch. I don't want to purchase then set it up and come to find out it doesn't work for my needs. So I did all that work for nothing
1 vote -
Helpdesk Agent Icon for specific users
We have staff and student users and would like to make the helpdesk agent icon only available for staff. At present we can only toggle the agent icon on/off at device level. It would be great if we could specify the agent icon by GPO, targetting specific users.
1 vote -
Receive emails for the informational alert
It would be handy if there was an option for sending out emails for Informational alerts.
1 vote
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