4774 results found
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Fassword flow
Opening a Password manager like the one on the customer level under the Agent- Edit instead of having either "view" or "add". That way you can do all in one place and save the clicks of going into both.
1 vote -
rechnung und Fakturierung] Abrechnung - leere Rechnungen
- Why are periods displayed in the billing even though there are no tickets or time entries?!
Let's assume that's the only way. Although it's wrong because there is no distinction between zero - nothing to charge (time entry: 1 hour, but no charge) or no ticket and time entry at all.
- Why is an invoice created in the second step and even exported? With nothing in it. Because there were no tickets for billing in this billing period.
At the latest in point 2 it is an error because empty invoices are created and exported
1 vote -
Known Issues and Bugs
I would like Atera to publish a list of known issues and/or known bugs in the platform. This way I don't need to contact support when things aren't working as they should.
Recently the "reporting server" failed and the Recent Processes report didn't work. This is one of many bugs that I could have avoided contacting support if I knew there was a problem.
Bugs and issues don't necessarily have to be public, but please make them available to your paying customers.
1 vote -
Add Licence Key to Contact (Software)
We have about 60 employees but not all of them use all the same software would be nice under contacts to be able to add software ex: Adobe CC or Adobe Acrobat Pro and add their license key. So If I go under a contact I can easily see the key of their license product (re-install purpose) and at the same time keep a list of all the software use for that company.
1 vote -
portal passwords
Bulk reset and/or re-issuing bulk portal details if not using the Welcome email facility. i.e. a separate email to go to people, with their portal details, without logging a ticket. We chose not to use the welcome email option.
1 vote -
1 vote
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Ability to limit statuses at the tech role level.
We need a method to limit ticket statuses based on technician role.
Including custom statuses.
This can be achieved by adding a section in the roles page where we can check off which statuses that particular role can use in a ticket.
This is not to affect techs trying to search a ticket with any status. Just what they can set the status to within the ticket or in the ticket list.
Why? Higher up techs or admins need to review resolved tickets and set to closed after review. Some techs are setting closed and we miss them. Also, we…1 vote -
I have a third party security product that sends an email alert.
I have third party security devices that send an email alert.
I can instruct them to send those emails to my Atera "Auto-Generated Support Address" and this will create a ticket, but I would prefer to have an email address that triggers an alert with the email content as the alert description.
An alternative would be to add an Alert Trigger to the the Atera API.1 vote -
1 vote
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share scripts
The abilities to share scripts that have variables. Currently you are not able to share scripts to the library that have variables set in them.
1 vote -
move position of minimized window
When you open powershell or task manager for a device and then minimize it, the question mark support button then blocks the close button of the minimized window. Is it possible for the front-end dev team to please move the minimized window to the left of the support button so that the whole minimized window with two buttons is visible?
1 vote -
Admin to end someone's remote connection
Ability for admin to kick someone out of a remote connection.
1 vote -
More customisation on the "Contract" part
Be able to add several "services" to a contract.
For example :
Customer 1 contract :
- 365 : 10€ / u
- Server: 50€/month
- Computer: 30€/month
- Network: 100€/month1 vote -
ticket id
The ability to be able to set a reconizable value in the ticket number. Like
year-ticketnumber1 vote -
When emailing Atera helpdesk make it so that if we put a #Site Name and ##Assigned to. Will automatically populate the fields.
When emailing Atera helpdesk make it so that if we put a #Site Name and ##Assigned to it will automatically populate the fields. Such as assigned to, Site Name.
1 vote -
Ticket Status View
An alternative to the ticket view screen:
Add a tree view to the left of the ticket screen so you can easily switch between ticket statuses.1 vote -
set the focus on requester info pop up box
When you click to change the requester info on a ticket.
Can we switch the focus to the pop-up box and the text highlighted for easy entry of new requester?
This means one click to open the pop-up and then type the new requester with fewer clicks.
1 vote -
Assign a start date for amended rates
It would be helpful to be able to select a date to start using an amended billing rate from i.e. we have increased our rates from 01.07.22 therefore from this date the new rate will be applied and prior to that date the old rate will be applied
1 vote -
device view
In Device View, I would like to see the same options after selecting folders, as I would see when I am looking at all devices, mainly the Patch, Perf, and the other Icons. I know I can still get to this via Manage, but didn't know why the icon option disappears when filtered by folder.
1 vote -
FEATURE REQUEST: MAKE IT POSSIBLE TO ASSIGN A POLICY (FROM POLICY CONFIGURATOR) TO AN AUTOMATION PROFILE
I would like to be able to assign/link a policy to an automation profile.
So I can set this Policy to all our devices in Atera at once.
And to also get the Policy to every new Windows device in Atera, because we assign one automation profile to all new devices automatically when added to Atera.Now I can only add a profile to a customer or Agent and that means I need to keep adding devices to this profile when we create new customers or device manually.
1 vote
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