5021 results found
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When exporting tickets into an Excel spreadsheet times are off
When exporting tickets into an Excel spreadsheet times are off (needs to be corrected)
1 vote -
Thread Action
Agents now have the ability to create a Ticket or Task from a Ticket’s thread entry or from a Task’s thread entry.
Need to create a separate ticket or task from a user’s message to separate or expand on that item? No problem! Now with thread action, agents can simply create a new ticket or task with the message and keep it in the original ticket thread. Thread actions are noted in the original ticket thread with reference to both the new item as well as the thread item it was pulled from.
1 vote -
logon captcha to log into atera
adding the extra captcha to the log in is an extra pain, but understandable. Could you lower its requirements to not be case sensitive? I believe Microsoft captcha is not case sensitive. It just takes extra time especially on a laptop to log in.
My 2 cents
1 vote -
Custom reports should be included in the second tier plans
Custom reports should be included in the second tier plans
1 vote -
Allow add-ons to be purchased and applied to individual agents
Purchasing of add-on features should not be an "all or none" in being applied to agents. For instance, we would like to only purchase Network Discovery for one or two of our agents as they are more Tier 2 or manager level, but there would be no need for the rest of the agents to use this feature.
1 vote -
bundle
Ability to run a script after a software/bundle execution (goal : inject some custom settings or set software's defaults)
1 vote -
Reviews
It would be nice to have a review page where you can go and look at all reviews left by users or clients. It is hard to keep track of reviews now, simply having to rely on the ticket number or name of the user is that submitted the review. I like seeing the dashboard display, but a dedicated page to look at all reviews over time would be helpful.
1 vote -
Customize fields that are included/ data the is collected in the Requestor info,
Be able to include computer name, IP address in the Requestor Info in user generated tickets.
1 vote -
time entry templates
It would be awesome if we could have time entry templates so technicians could do things in a uniform manner. eg. client offboarding, onboarding, security threat.
1 vote -
Limit technician to access types of tickets
Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)
1 vote -
Exclude some IT Automation profiles on X softwares
For IT Automation Profiles, it would be nice under the 'assign to', to be able to choose not to assign an IT automation profile to devices that have software version X. Kind of being able to filter out (just like in the Advanced Filters in the Device tab) out installed software on a device.
1 vote -
Show more devices at a time on Device Tab
When going into device, would be nice to see more devices on the page instead of scrolling down each time. 100 at a time maybe.
1 vote -
include availability of agents and monitored devices in a report
See the availability time of servers, agents, monitored devices, etc., how many times it was offline, the time it lasted offline, etc.
1 vote -
Edit ticket description after it's created
We should be able to give rights to some technicians so that they can edit the ticket description after it has been created.
1 vote -
Give our technicians the option to Assign an existing ticket to another contact, without the "Manage Contacts" permission.
We want to be able to give our technicians the option to Assign an existing ticket to another contact/customer, the only option I found to make this work is to give them the "Manage Contacts" permission, but this is NOT OK at all, because then, every tech has the option to really manage the contacts and change their details and this is not something that we want them to be able to do.
Need to achieve that without giving technicians unnecessary permissions.1 vote -
1 vote
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1 vote
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client
Would be great if there was a better way to change a users passwords. At the least have a confirmation of when the password was saved that it actually worked. I very often click to save twice and sometimes it still dont seem to save. Also if it was easier in general to set up work from home would be great.
1 vote -
mail
Suggestion for New Email Integration Feature in Atera
Dear Atera Team,
I hope this message finds you well. I would like to suggest a new feature for your RMM and ticketing SaaS solution, Atera, to improve the handling of client emails.
As it stands, we often receive emails from our clients that need to be forwarded to Atera. It would be beneficial if we could transfer emails directly from our personal inboxes to Atera without having them open a ticket under our name. Instead, these forwarded emails should either contribute to existing tickets or create new ones on behalf of…
1 vote -
Timesheet Report, only show one entry of the ticket
Please have te option the have the ticket shown only one time.
So we see the totaltime spended on the ticket and not per technician.1 vote
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