4853 results found
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Contracts Dates to show on tickets
Would like to easily see the beginning and end of a contract date when you add a contract to a ticket
1 vote -
Ticket Rating
Customers Feedbacks send to a specified Email Address and not at the Ticket himself.
1 vote -
Change order of categories in general Search
Currently search returns;
Tickets, Agents, Contacts
This means the top area is cluttered with tickets (including closed tickets) if all i wan is a contact.A better order would be
Contacts, Agents, Tickets1 vote -
Search; allow default search settings (eg make check boxes in search drop-down sticky
I shouldn't have to set search options eveyr time I search for a user. Either make search options sticky, or offer search types (like there are list types) - search agents, search tickets etc.
1 vote -
Third kind of note in ticket that allows requestor and techinician to see it, but no email sent.
Allow a technician or requestor to post a comment that both can see, but no email is generated. This allows for information to be tracked that should not be in an email, but both parties need to see it.
1 vote -
Inconsistent UI implementation of the new Run Script pop up
Inconsistent UI implementation of the new Run Script pop up. A long while back you improved the layout of the Run Script pop up to the new non-paginated version, sadly this has not been implemented in places like the Agent screen and the Customer Devices screen which have been left stuck on the old UI for over a year now.
This means you only get 4 scripts per page instead of 6+
Please complete the job and Implement the improved Run Script pop up in all areas of the new UI1 vote -
Alert UI
UI for the alert: Scenario: You can only see the first few characters of each alert, this frustratingly means that you have to keep clicking on the expand arrows for each alert to see the actual details. Yet there is no need for an expand arrow – as you could easily fit all the alert text on the screen at all times! Look at this example below and then you would have space to fit in the missing connect button too!
1 vote -
The alert screen does not update correctly and shows out of date info.
The alert screen does not update correctly and shows out of date info. Scenario: You leave it on the alerts screen and return to it a bit later – old alerts are still showing that have already been cleared and the count is wrong as shown above “Displaying 18 of 13 alerts”
Not a lot of help when your RMM system can’t even give you the right up to date information!1 vote -
Ability to assign threshold profile when creating it
You cannot assign directly a newly created threshold profile after creation. Scenario: You have just created a new threshold profile and click the applied to link to try and apply it to something but you can't.
1 vote -
Show name of user under device view under clients
Under sites > clients > device > name of the device : it would be nice to have the user name ( sometimes the log user is generic so we do not know who it is under)
1 vote -
View which customers have contract
I would like a report to see what customers have a contract assigned to them. We have categories too, this would help us narrow down to business or education customers.
1 vote -
online status for Users on Users tab. Registered user next to computer name in Devices tab.
It would be really handy to show the User next to the computer in the device list. This would allow us to quickly see who is online rather than clicking on the computer and checing who the agent is registered to.
Also related to this, listing the agent registered to the user in the Users details panel on the Users page, also an online/offline indicator (Green/Red dot).
This would be so handy for us to quickly view online status of our homeworking users.
1 vote -
Add PING, HTTP and SNMP Device without being a Full Admin
To allow a Technician to add an SNMP device they need "Full Admin" access.
This is not great as I don't want a technician to see billing information.
Can you give the right to add SNMP, HTTP, Generic checks so I can assign this right to an Technician.
1 vote -
More matrices on the device graph
Add the disk space and up time\ down time to the device graph and Agent health graph in the report.
1 vote -
Calendar Integration
The ability to change from which mailbox the calendar event is set. What is currently happening to us is that we have a shared mailbox and a technician specific mailbox, it is picking the technician specific mailbox as default when setting the event as that is the main mailbox on the technicians PC. We of course would like the shared mailbox to be used to set events.
1 vote -
invoice batch with timesheet report
Would like to have an timesheet report generated with the invoice Batch.
so on the invoice batch page, there would be an button with 'Edit & Delete & Timesheet'.The button should then download an PDF with the timesheet of that customer, With ticket rounding on totaltime and not what the normal timesheet report does with rounding per technician.
This would save so mucht time with te billing.
1 vote -
Custom report title
Option to label/title scheduled reports, so the generated email reflects which report <X> completed for customer <Y>.
That way the same report can be scheduled for multiple customers and can be easily differentiated.1 vote -
Update Last Execution Time when Run Profile on Newly Installed Agents is Enabled
I would like the time and date to be updated in a Automation Profile when it runs on a newly installed agent.
1 vote -
Change status of Tickets which are used in Invoice
We want to set status of tickets to CLOSED if they are used in Invoice!
Cant find a matching Rule to manage this!For me the use of a ticket in a invoice must be marked in the ticket, minimum status to closed!
I need a trigger for invoiced tickets or better: using the ticket in invoice should set the status on closed automatic!
Then i can use a rule to send servey after closed ticket!1 vote -
Auto converter for the Automation policies from V1 to V2
To have a button that we can press that will convert V1 Automation Policies to V2.
We have 100s of devices running certain policies that we will need to go through and manually re-add to.If we had a button that auto-converted V1 to V2 that would be awesome.
1 vote
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