Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

(thinking…)

Have an idea for a new feature?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

5024 results found

  1. Sort IT Automation Profiles by Last Execution Time

    I think it would be very useful to be able to sort IT Automation Profiles by last execution date. That would make troubleshooting automation profile bugs easier.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  2. Alerts

    Tickets generatet by Alerts from Thresholds where perfect to Close Automatic after the Thresholds is normal again.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  3. AdGuard integration?

    One of the best if not the best adblocker I've ever come across.

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  4. Automated script for Windows policies

    It might be useful for you all to have some kind of automated script or something like that you could run on the domain controller to put in all the policies for windows firewall,

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  5. When the site is slow/down, I would still like to have easy access to the data base

    When the site is slow/down, I would still like to have easy access to the data base

    1 vote
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  6. "edit tickets"

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  7. Sheduled tickets, with an product or Expense.

    Option to Add an product and expense to an Sheduled ticket.

    We have sheduled tickets like 'Eset Endpoint renew' in that ticket can the product and expanse already be Added by Default.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  8. Editable customer KB

    Would be very helpful to have a section on the customer page to keep information about the customer, or KB that can be editable for how to onboard the customer and so on. The attachments option is not sufficient as you can only upload a file and not edit.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  9. Allow ticket creation on a moble device with out having to add a contact

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  10. add rustdeck for remote connections

    It would be nice to add rustdeck for remote connections. It should also be possible to use self hosted rustdeck server.

    1 vote
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  11. Update asset from the list once a ticket is updated

    Update asset from the list once a ticket is updated

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  12. Change Colours on Device Preformace metric graph

    Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  13. live chat

    issues to run the Atera msi install for device CSI-BNE-WIFI

    1 vote
    0 comments  ·  Helpdesk Agent  ·  Admin →
    How important is this to you?

  14. remove the bug that allows a technician to override restrictions on closing calls by using the bulk option

    My idea is to fix a bug that allows the bulk closure of tickets without filling in compulsory fields. Example, we do not allow the closure of tickets unless the product family and product fields are populated, your bulk update allows that to be by-passed and tickets can be closed without those fields populated.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  15. GoPass calendar integration

    GoPass calendar integration

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  16. Rules Stop

    Give the option to stop the Ticket Automation Rule Flow if a specific automation criteria has been met. We have a problematic customer that we have to send a separate response to when doing anything with their tickets. I made a rule to send them a message when their ticket assignment changes, but they get 2 emails because it doesn't stop after that rule and continues on to the generic Ticket Assignment rule. If the flow would stop after the first one, we could get more creative and Customer/Contact specific with automated responses if necessary.

    1 vote
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  17. Call to notify you that a server is down

    In Continuum: we get a call that the site is down. Somebody from them is calling to let us know. ‘we’ve detected that server on site B is down.’

    1 vote
    1 comment  ·  Agent  ·  Admin →
    How important is this to you?

  18. Process for clients

    Halo PSA they have an area where you start an engagement with a potential client and basically, we enter the info and there is a continuation throughout the whole process. Start, contract sales, and then eventually it turns into a client. I would be able to bring in my marketing team inside Atera to start the process there. Right now we use Xoho forms.

    1 vote
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

  19. Contracts with more alternative hourly wages

    Unfortunately, only 1 alternative hourly wage is deposited in the Block Hours contract and the billing can only be carried out once a month. This should be made more flexible.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  20. SAP System House One ERP Integration

    https://www.systemhaus.one/

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
1 2 … 222 224 226 … 251 252
  • Don't see your idea?