5035 results found
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Client's ticket report
It will be useful to have the ability to generate a report per client with all the tickets activity in the last week/month
1 vote -
Easier way to add time to tickets
The current process for adding time to tickets is not very efficient.
- The automatic timer model doesn’t work very well for in-house IT Departments as we often have people coming into our office asking for help or stopping us in the hallways asking for help so the automatic timer setting doesn’t work as time gets skewed.
- The process for adding manual time is slow as we have to click on the Add time button, wait for the page to load and then add time in an annoying format of HH:MM:SS.
- A faster solution would be to have a drop down…
1 vote -
Ability to sort Technician Comparisons alphabetically
In classic reports > Technician Comparison
Seems strange that we don't have the option to sort alphabetically
1 vote -
Add attachment capability to the Quick Response Template
Add attachment capability to the Quick Response Template. Helpful in quickly disseminating useful guides to users.
1 vote -
"Charge me now"-button
If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.
If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.
Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.
1 vote -
linet
Integration with Linet
1 vote -
1password
Integrer 1password dans atera/splashtop to be able to fully use 2fA on the remote connection
1 vote -
Ticket subject line in reports
Ticket subject line in reports
1 vote -
GoToConnect
Integration with GoToConnect for screen pop's, tracking customer calls and information along with texting.
1 vote -
1 vote
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multiple requester for one ticket
We'd like to have the possibility to have more than one requester for a ticket, in case it's a bigger outtage we can inform more people at once than have to contact every single one of who is affected by the outtage.
That'd be great, thanks!
1 vote -
Links to and from Tickets and computers
When accessing an agent's page (computer). We should have a list of active related tickets and an option to have a history of all the tickets related to the agent.
Now if I do a general search with the computer name, it doesn't show the tickets in the results unless it's a ticket created from an alert because an alert puts the name of the computer in the ticket title. It seems unclear how the link between tickets and agents is made. When creating a new ticket from the Tickets page we should be able to select an agent form…1 vote -
1 vote
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Stop sending information to facebook
Add the possibilities to stop the transmission of all the action taken inside atera to facebook.com with unique identifier.
1 vote -
ZIP code auto populate
ZIP code lookup, ask simply for ZIP and have a setting in the admin portal to default to US or whatever country you do business in. Then one could enter the ZIP code 10019 and New York, NY should auto populate in the city and state field based on that ZIP.
1 vote -
Raise Threshold policy limit from 30
Currently there is a limit to how many items can be in a policy this is between 30 and 50 as sometimes it works and some times it doesnt (Ateras Words).
As we cant apply multiple policys can we then increase the amount of items per policy.
1 vote -
webp
With the conversion of web images to the Webp format. can the upload of customer logos be updated to allow webp images?
1 vote -
Have tab for routine daily or weekly tasks that doesn't impact statistics
Need to record time when cleaning AD or App users or devices. And other tasks that don't have a user request but need to be done regularly.
1 vote -
add customer right for none admin
I have technicians on the field and they need to add new customers for agent deployement. A none admin should be able to add new customers.
1 vote -
Pause button on ticket timer
Pause button on ticket timer
1 vote
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