5034 results found
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Network Agent
In our line of business and I'm sure many others I run PC's on my network that have no access to the outside world, there ran threw a NIC and Switch separate of the internet. I would like to see the ability to run a agent remotely via the main agent or even run scripts on remotely via that agent.
1 vote -
Adding Date Field for Products and Expense Report
In the Products and Expense Report there is currently no DATE column.
It would be quite helpful to add that column. As it stands now, you must drill into each ticket and pull the information1 vote -
Reckon accounts Integration
Reckon accounts Integration
1 vote -
Include an on demand product / expense batch.
Add a new batch option for product and expense separate from contracts.
1 vote -
Customer Portal View Only
Customer portal for viewing tickets only - i dont want the customer to be able to open the ticket. We want to open tickets once we speak to customers on the phone. We don't want them to have the capability of opening tickets on their own but we would like to provide them the possibility of checking the status of their tickets
1 vote -
Signal One Integration
Signal One Integration
1 vote -
3rd Party Version Report
List the current version and latest available version for installed 3rd party programs.
1 vote -
Device Limit for customers
The ability/function to limit how many devices are allocated to each customer depending on the support package provided internally. Doing this through threshold creating would make sense from a user's perspective.
Works great for billing so we as providers understand if someone's breached their limits.
1 vote -
1 vote
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Customer portal billing and payments reports
It would be super helpful to have an option for clients to view invoices, export billing reports and and make payments through the customer portal.
1 vote -
Start date of cloned contract
When cloning a contract the start and end dates are saved but usually, we do it when a contract has ended or we start a new one today so it makes no sense. The start and end date should be asked to be updated once cloned. If we forget we charge the customer for months of no use.
1 vote -
Ticket Navigation
Move the Ticket Properties in the right side navigation below the Requester Info. In cases where a company has had multiple tickets, you have to scroll down to get to the ticket properties which should be more readily accessible.
1 vote -
Disable HTML formatting for ticket responses when composing replies
This should be simple to implement, and I'll explain my issue with the current system. When I'm composing a reply, I often cut\copy\paste segments of my reply as I'm restructuring it. When I do this, I must choose to paste as plain text or else it will copy the source formatting of the composition window, which you can see formats the text with a white highlighting. This has caused several of my well formed replies to come out looking flawed. It'd be great if the reply composition window had a button to switch to plain text.
1 vote -
Create contacts and tickets from end-user calls
Enable IP telecom data (incoming calls from end-users) input to create contacts and tickets
1 vote -
Add requester fiedld to tickets view
There is no way to filter ticket by specific requester.
I have a chat with support to confirm that.
It will be very helpful if you add a requester filter to tickets view1 vote -
Size of patch is incorrect / misleading
Patch management is displaying the Maximum size of the patch, which is completely useless. I'd rather see the acutal size (like in MS catalog)
1 vote -
Remote Desktop Users report
In a AD domain environment, users are granted remote control access rights to allow RDP when teleworking. It'd nice to have a complete enumeration report per device. The report whould also take into account broken entries for deleted AD users.
1 vote -
Adding Manager Through API
Would be nice to be able to add manager through API
1 vote -
The Atera Tray icon deployment needs Automation.
I have many systems that the Atera Agent Tray icon does not load for, even after manually adding: reg add "HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" /v AlphaHelpdeskAgent /t REG_SZ /d "C:\Program Files\Atera Networks\AteraAgent\Packages\AgentPackageTicketing\TicketingTray.exe" /f
to the systems per chat support.I would like a way for the "Devices > Help Desk Agents > Activate" option to be automated on a schedule.
1 vote -
The choice between using Terminal/Console as either Root/System or as Currently logged in users
Running scripts as root/system works for a lot of things, but there are a lot of use cases where running the script as the currently logged in user would be absolutely crucial.
Any script that would, say, changs the computer name to the username, would be one of a hundred examples I can think of off the top of my head.
1 vote
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