5040 results found
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Improve KB UI
KBs: it is very clunky the way it is formatted. Not easy to use. They come all all stretched and weird.
5 votes -
Install Atera agent with Domotz
Ability to deploy the Atera agent directly when you do a scan with Domotz - would be nice to just run it and then see which devices does not have the Atera agent and then install it
5 votes -
Ability to access KB directly when clicking on the Helpdesk Agent Tab Menu
Ability to access KB directly when clicking on the Helpdesk Agent Tab Menu. Easier for our customers to access it instead of opening the "Create a ticket" tab and then going to see the KBs
1 vote -
Auto Cleanup when Removing of ND
When you're done with ND, everything associated with it should be removed (ex: NMAP packages.). Should be an auto-delete so nothing stays on the customer's end.
7 votes -
Remove 'Unmonitored Device' from Customer view
Remove 'unmonitored device' from ND when you're not using the ND anymore
2 votes -
Adjustable email subject lines
When will the subject lines in the emails finally be adjusted after years? “Atera” should not be part of the subject line at all.
2 votes -
patch management schedule at logon
We would like an option in patchamenegament schedule:
- patchmanageme at logon user inc. reboot3 votes -
Ability to Brand Help Desk Agent per Customer.
Ability to Brand Help Desk Agent per Customer. Some clients want the users to see the helpdsk as an internal to the company feature, and not see my name or Logo.
6 votes -
alert when end point checks in
It would be great to be able to set alerts in general or on an ad hoc basis when an end point checks in.
1 vote -
Syslog
Ability to collect syslog data from client (or local) network devices for alerts and log reviews. Might be able to use the custom report tool to parse the data? Understand that it might require a local NUC to collect the data.
7 votes -
vendors access to customers trough Atera
Be able to give remote access to a vendor for the customer trough a agentless solution. Example: a accounting employe need help from 3 part vendor to fix some errors in the acounting software. The 3 part vendor then have to call us to approve the access and we will give him an url to log in to the server/computer and the link would work only one time or you can set the time frame for it. As of now the most vendors install teamviewer or other tools on clients servers/computers or they have an open RDP in or trough…
2 votes -
Show Total Time in Ticket List View
At the moment, we need to open each individual ticket to view the total time spent on the ticket. Can this be added to the main ticket list view. Admins and Managers can quickly see which tickets have long time entries or have been worked on longer than others.
Thanks
5 votes -
External backup to 3rd party - IMMEDIATE ACTION REQUIRED!
Found out today that there is no backup or way to backup from atera.
We need to be able to backup our data away from Atera, I really just wanted to backup the passwords and attachments from a company before we hand over to the new support company but then I found out all the ways Atera's not backing up its own system in case of issues or mistake and I'm honestly horrified!
I need a way to backup the data held by Atera, Can't be reliant on hope and a prayer..
TBH i'm going to check this with one…
38 votes -
Audit Report does not bring in all field info
Audit Report does not bring in the battery field info for example - also would be great to be able to bring in any other custom fields that
2 votes -
Proxy
Possibility to pass the proxyaddress:port as a parameter to the client-installer.
ie: atera_agent.exe /proxyaddress=proxy.domain.com:80801 vote -
Fassword flow
Opening a Password manager like the one on the customer level under the Agent- Edit instead of having either "view" or "add". That way you can do all in one place and save the clicks of going into both.
1 vote -
3cx Ticket Integration.
3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.
4 votes -
3cx Ticket Integration.
3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.
23 votes -
New Ticket/Response alerting
It would be great if new tickets and customer responses (e.g. waiting for technician response) could alert to Google or similar alert scenarios outside of just the email notification. If I am sitting in the console, I get an email alert w/o ever knowing that a customer responded or submitted a ticket. That should be alarm bells and such.
3 votes -
Check Customer's website to make sure it's always up. Allow for custom URL's like subdirectories
Create a trouble ticket if down.
3 votes
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