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5021 results found

  1. Email Alias Support

    When importing data from Office365, import all email addresses (aliases) and allow those to be linked to the account.

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  2. Remove devices individually that no longer use Atera 2FA

    Currently it is only possible to have one device per OS registered for Atera 2FA. If I replace my phone with a new one I have to go to Atera admin settings and reset 2FA which resets it for all devices including my Windows device which I don't need to have 2FA reset on. Please make it possible to remove devices individually from Atera 2FA settings.

    2 votes
    0 comments  ·  Security  ·  Admin →
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  3. Auto-email and interactive guide in customer portal

    Adding the option to send an email to a customer when they open a ticket with a list of instructions on how the Customer Portal works. Also adding an interactive guide in the portal so the customer knows that they can respond to a ticket from the portal itself, rather than their email. This would be useful especially if the customer is requesting an email password reset and is unable to access their email, they would still have a way to see and respond to technicians if calling is not possible.

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  4. Search KB by keywords or by categories.

    Search KB by keywords or by categories. We are continuously adding to the KB. Being able to search individual categories and not a broad search would be useful and by keyword also would be good

    11 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  5. Export Customer List

    At the top of the Customers page, add an "Export Customer List" and/or "Export Filtered Customer List" button that generates a CSV file with all of the Customer's general details (Name, Contact Email, etc.) This will help customers reconcile their Customer List in Atera with their active Customers to ensure accuracy.

    24 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

  6. Mobile App Improvements

    Better feature parity between the mobile and web applications.

    Faster remote access.
    Running Scripts.
    Remote command access.
    Remote software installs
    Search for devices by name.
    Remote Agent installs
    Better Remote control.

    723 votes
    Planned  ·  37 comments  ·  Mobile App  ·  Admin →
    How important is this to you?

  7. Clone scheduled ticket

    Being able to clone a scheduled ticket, or bulk create the same scheduled ticket to multiple customers at the same time would be very helpful.

    As simple as having a 'Save' and 'Save as New' button when editing the scheduled ticket would be a really good start.

    23 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  8. Custom Assets Search doesn't work on Asset S/N Tag

    The search bar within Assets only works to search based on the fields visible on the Assets page, such as Name Values, Asset Type, Folder, User at the moment.
    It should also work with other custom fields too (For example Serial number, Warranty End date etc....

    How nice would be if Atera will fix the search Feature and will expand the search filter to all others fields too under Assets section.

    I also contacted Atera support team and they confirmed about this issue and suggested me to vote here.

    6 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  9. ai sumup in french

    If a ticket is written in FRENCH, is it possible to have the IT sum up in the same language, please ? :)
    Greeting

    5 votes
    1 comment  ·  Helpdesk Agent  ·  Admin →
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  10. Work From Home - Branding on landing page

    Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks

    62 votes
    3 comments  ·  Work From Home  ·  Admin →
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  11. Ability to enable or disable the generation of screenprint when creating new ticket using ctrl+f12

    Customers do not like to use the ctrl+f12 functionality, since it take approx. 10+ seconds from pressing the key combination and until the Portal dialog shows.
    It would be nice to be able to able to control the feature by registry and/or by the enduser them self.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  12. Custom Field Add into PDF Report

    Would like to add the Agent Customs Field into PDF report when pull the Audit Reporting.

    3 votes
    0 comments  ·  Reports  ·  Admin →
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  13. Mobile needs a Dashboard page

    Please include a dashboard tab in the mobile app. I have no way to monitor everything from a tablet on my desk. I would like to be able to see everything and not choose ALerts or Tickets. TY!

    5 votes
    0 comments  ·  Dashboard  ·  Admin →
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  14. General Navigation

    Adding the ability to navigate trough clients or computers with arrows.
    Actually we are obliged to get back to the list of computers or clients...

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  15. Mauvaise traduction de "Ajouter un programme"

    L'expression "ajouter un programme" est trompeuse.
    Ce serait plutôt "Ajouter une programmation" voire "Ajouter une récurrence".

    1 vote
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  16. invoice

    PDF invoice please!

    3 votes
    0 comments  ·  Admin →
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  17. Use advanced report result as device view selection

    I want to work further with the result from my advanced report filter and move over to the devices section with the result used as device filter. Thus we can e.g. run scripts on the result from the advanced report.

    3 votes
    0 comments  ·  Devices  ·  Admin →
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  18. scroll bar

    Make the scroll bar in Atera, and its windows wider. Its very difficult to click onto it.

    8 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  19. SNMP: MIB import instead of manual OID typing

    OID's are generally provided by the hardware manufacturers, or can be found in so-called OID repositories, where collections of MIB trees and the corresponding OIDs can be accessed.

    Scenario: Add the IP of an HP switch and then choose the correct template.

    1,020 votes
    22 comments  ·  Devices  ·  Admin →
    How important is this to you?

  20. Would love a number at the top of each customer's device page that displayed the number of clients/agents

    This would provide a number at a glance rather than having to manually count them.

    1 vote
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?
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