4701 results found
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Create a new user as part of assigning the ticket to a new user flow
When you goto assign a new user to an existing ticket, sometimes the user doesn't exists, so you have to go through the new user process and then back into the ticket.
It would be great to be able to create the user as part of this flow instead of going in to new users and then back into the ticket.1 vote -
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would ha
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would have been easier considering the customers' unique needs.
Do you have such an idea bank/wish list for new functions?
1 vote -
Mobile integration in Cynet
I've seen that Cynet is integrated in Atera, but it's not possible to add mobile devices, while it's supported in in Cynet.
Can this be integrated in Atera at short notice?
1 vote -
The ability to change the AI and Help Desk hot keys
We like the AI assistant but it has some room to grow. Currently, it locks up on most of our fleet. We use the F1 key for all kinds of things. It would be nice if we could change the AI to another shortcut because we cannot make this change we had to abandon the ai assistant altogether. Just thought others might be in the same situation and would like a change
1 vote -
ZFS - Status
"ZFS" is being used more and more with Linux.
The individual disks are displayed. However, this does not really help.The status is evaluated very simply with "zpool status".
2 votes -
Respond to ticket with KB Link or Attachment
On the ticket screen, please add a button to attach or link a KB as a public or internal reply. It would be great to have a drop down or other means to all existing KB's to quickly link them and send the reply.
1 vote -
It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.
It really should be possible to forward an email from a ticket without using the cc function and without changing the ticket contact.
1 vote -
Enhanced Ticket Filtering
Ticket filtering works great, but it would be extremely helpful to add a couple of fields to the filter options. 1. keyword 2. User name.
I know you can search for a keyword, but there isn't the ability to check off and merge tickets (or some of the other features you get with filter results) from within the search results. The same for User. I can search for a specific user's tickets, but there isn't the ability to check off and merge/manipulate tickets like you can do with the filters.
An alternative solution would be to enhance the Search results…
2 votes -
time entry api
Add the ability to add time to a ticket via API
POST /api/v3/tickets/{ticketId}/timeentry?
6 votes -
Network Utilization Monitoring
Have a way to monitor or see Network Utilization in a device metrics chart for the max, avg, upload, download for the network? For instance, if a site is claiming issues with their network, I would like to see if a device that is being monitored by our ATERA is using up the network bandwidth. Note: I am a small business MSP and most of my clients don't have the network hardware in place to monitor in detail this information.
43 votes -
Software bundles
The ability to integrate software into the installation packages that does not come from Chocolatey and Homebrew would be a great relief.
3 votes -
sender to missing
Customer email responses used to have detail dropdown of who they sent message to and cc'ed that is missing now in the new interface
1 vote -
Multiple warning/critical alerts for Hard Disk usage within one Threshold profile
I would like to have the ability to add multiple warning and critical alerts for "HardDisk Usage" in a single Treshold Profile. I want to add different warning/critical tresholds for separate hard disk drives.
I.e: C-drive (system drive) has a warning alert on 85% full and a critical alert on 90%. D,E,F-drives have warning alerts on 90% and a critical alert on 95%.
8 votes -
Ticket Created Audio Alert
We would like for the browser to have the ability to play an audio alert whenever a new ticket is received, that way technicians know that a new ticket has come in.
14 votes -
Interactively chain scripts with choosing/passing results to the next script
I want to call a script e.g. get-outlookplugins and this one gives back the information about the installed plugins. The last line in the script could be something like:
[[Atera.Invoke ScriptName Enable-OulookPlugin.ps1 PluginName=$ResultSet]]
It should then call the Script Enable-OutlookPlugin.ps1 and give the resultset or an value preselected for the variable PluginName.
For this drop-down selection for script variables would be very helpful.I often use scripts to get an information needed in the next script. Maybe the chain or invoke can be enabled/disabled by runtime if atera sees that the script invokes another one. So in this example the…
3 votes -
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard.
When a station is stopped, it takes an interminable time for it to appear offline in the dashboard. Could you reduce this time or even make it instantaneous?
4 votes -
possiblité d'acheter juste 1 licence "rapport avancé"
serait il possible d'avoir d'une seule licence "rapport avancé". Les hotlineur ou technicien n'ont pas besoin des rapports. Seule le manager s'en sert.
3 votes -
iOS APP Filter for allerts just like the website
iOS APP Filter for alerts just like the website.
I want to view only critical ones without enabling the notifications and selecting critical.
it is not doable with current app feature.
Thank You,
SG1 vote -
On-Call System Integration
Please come out with an integration into on-call systems such as Pager Duty and Ops Genie.
1 vote -
CyberDrain Improved Partner Portal
Integrate with CyberDrain improved partner portal for 365 management, monitoring and billing
9 votes
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