5028 results found
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Disk Average Metrics
Include "Disk Average" in the Metrics overview for each Agent.
7 votes -
API
This idea is posted on behalf of Guillaume Duval:
The script part in Atera needs to evolve with usage of API and variable. First thing is that we need a descent way to get the AssetID on the local machine, in order to call the API with the real agent, as Get-AteraAgent call the API with the Agent's computer's name, which is not unique. On the next step, like SuperOps does, you'll need to embeds the module, with the integrated API key, so we could create script without saving the API key inside script and without the need to download…
2 votes -
Can we have a ? per page with the current manual info on it and how the page works.
Can I suggest a dedicated "page help" button.
I have contacted support a few time and in many case I would not have needed too if there was a page help / manual in the top corner of the page that details out how it should function.
Every page should already have a man help page so lets make it a direct link.Case in point was scheduled tickets and how the parent and child ticket interact.
So if you review the parent ticket that add time onto all the child ticket.Even support didn't know about this until they…
2 votes -
2 votes
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Private note
Ability to send a private note to a user.
Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.4 votes -
search for bitlocker
The ability in the devices advanced search under storage if Bitlocker is enabled = true or false
9 votes -
Improve SNMP module
- SNMP monitoring in dashboard, OID values and what not.
- Support for Linux/Fedora based monitoring agent.
- SNMP trap receiving.
- More control on SNMP settings, polling rate, etc.
1 vote -
Easy way to see where Webroot is not installed on the device. Report or easy applied filters.
Easy way to see where Webroot is not installed on the device. Report or easy applied filters.
12 votes -
SNMP Alert re-creation in case it was removed or resolved manually
Currently, if a SNMP device raise an alert, but a technician will delete/resolve manually the alert, Atera won't generate a new SNMP alert from OID for that device. In order for a new alert to be generated, the OID value needs to change in order not to satisfy the condition, then only if the condition is satisfied a new alert will be generated. This can create issues, as some alert will be missed. The best procedure in this case is to follow the same process as for the Threshold profile alerts, where if we delete an alert from the dashboard,…
1 vote -
Option to delay the Patch & Automation Feedback Report
It would be great if there was a way to delay the Patch & Automation Feedback Report. We get alot of "false" Reports because some of the devices are offline when the Patch Management and IT Automation is scheduled. Lets say the device gets started 1-2 Hours after the schedule - the updates get done later but the report says it has failed. This makes it very time consuming for us because we have to lookup every device seperatly and see if the updates were completed or not.
3 votes -
Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository)
Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository).
This is really important for us to be able to really use the Private Software Repository.9 votes -
Disable Scripts
Atera should the ability to disable scripts. This way you can enable or disable a script without having to modify the IT Automation and adding/deleting a script.
1 vote -
IT Automation List Integration
When using an IT Automation to deploy software, I need the ability to import a CSV file where Atera will use this list based on device name and domain name to deploy software.
1 vote -
Biometric login
Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).
9 votes -
Allow removal and edition of comments inside tickets
If you could please provide us with the option to remove and edit comments in our tickets. As of now, if we put a comment in the wrong ticket, or if we make typos or errors in our comments, we cannot correct them as the comments seem to be there to stay permanently.
2 votes -
Attach an Agent to manual ticket
When creating a ticket manually, no agent can be assigned
This would be relevant for back-office ticket creating -> Technicians
1 vote -
Configuration Policies : Restart outside of active hours
Weekday & Time
Server restart only at weekend ..
1 vote -
Kiosk Mode
As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.
17 votes -
Assign requestor based on reply-to email not sender
When using using tools like wufoo or jotform the email incoming is from no-reply@jotform.com (sender email). That creates the tickets and assigns the ticket to the user no-reply@jotform.com. Jotform/wufoo have the capability to use an email collected in their form to add as the "reply-to email". I use this currently with zendesk from both wufoo/jotform so the tickets are assigned to the correct requestor.
Please add that as an option for inbound email tickets or the ability to run a ticket automation to update the requester based on this attribute.
1 vote -
dashboard
Hi, would it be possible to implement the ability to create and save multiple types of dashboards?
Among the interesting things, it would be wonderful to have the customer pointer on the map with green, orange, red coloring based on the criticality of the problems detected for each customer.
9 votes
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