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5058 results found

  1. Seeking improvements to the Network Discovery feature to better accommodate various authentication scenarios.

    Key Requests:

    1. Custom Domain Name Input: Allow users to manually enter or modify the short domain name used for remote authentication during network scans. This would enable better compatibility with systems where the default domain retrieved by the scanning agent does not align with the required authentication domain.

    2. Credential Flexibility for Non-Domain Environments: Introduce functionality that allows the entry of local admin credentials when performing remote installations on non-domain joined computers. This would enhance usability in workgroup environments where standard local accounts are used.

    3. Support for Multiple…

    4 votes

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  2. Allow Custom Fields in Tickets that only apply for certain customers. Thank you.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. All options for the portal should be under one admin section. At the moment the default options for tickets seen and other items are under "Account Settings" I feel all customer portal options should be under "Customer Portal" including customisable options.

    10 votes

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  4. Filtering for devices by Disk Type doesn't seem to be an option - We can sort by size, free space, model, bitlocker status, but not by disk type.

    We still have some spinning rust and are upgrading them as we find them. I would LOVE to filter out the device list by systems that need an upgrade.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  5. Pls. enhance the API to retrieve a list of all workhourrecords of a month (or filtered by start / end date).
    Currently we must iterate through all tickets to retrieve the workhourrecords.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  6. Pls. enhance the API so one can access all workhourrecords filtered by date.
    Currently, we must iterate through all the tickets to get the workhourrecords.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  7. Automatically assign tags based on server roles so that it is possible to control update times based on tags.
    For example, Hyper-V servers receive the tag “Hyper-V” DHCP servers receive the tag “DHCP” etc.

    1 vote

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  8. Tags bassiert auf Serverrole automatisiert zuordnern. damit es möglicht ist update Zeite basierent auf Tags zu stuern.
    zum beispiel Hyper-V Server erhalten Tag "Hyper-V" DHCP Server erhalten Tag "DHCP" usw.

    1 vote

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  9. For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.

    As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
    Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.

    I'm pretty sure Atera can fulfill this dream ;-)

    https://support.atera.com/hc/en-us/articles/115003075568-Splashtop-SOS-On-demand-remote-support-tool-

    223 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  10. Folder management :

    Get Folders <Customer> doesn't exist
    Post ( rename ) <Customer>, <folder> doesn't exist
    Create New folder ( doesn't catch duplicate folder names )

    2 votes

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  11. There are partners who utilize ATERA for both internal and/or external purposes, with their accounts fully configured and populated with devices, automation policies, and other settings.

    Recently, a partner requested the ability to merge or move their ATERA account under ours, treating them as a customer.

    Why this capability would be beneficial for partners:

    Simplified Billing and Management:

    Partners could consolidate their accounts under a central management system, simplifying billing processes and enabling efficient oversight.
    Streamlined Support and Services:

    By operating under a single reseller or partner account, customers can benefit from centralized technical support, unified policies, and seamless service…

    2 votes

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    0 comments  ·  ITSM  ·  Admin →
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  12. We frequently have new tickets come in where one of us takes the ticket and then the next tech assigns themselves very shortly afterwards, as they see it as unassigned still.
    There should be a way for the system to notice the tech sees it as unassigned but the backend system is changing it from a user to another user and trigger an alert or stop the action.

    This causes an issue with when the first tech to grab the ticket has it disappear from their queue and it ends up in the other tech's queue instead. THis is particularly…

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. Sorting should be consistent in Azure Import Screen. We have hundreds of sites (retail locations) and when new sites are created, we have to match Azure AD Office on the left to Atera Sites on the right. The first issue is that the Azure AD Sites list never removes entries that no longer exist (office, in our case). We are well beyond the 30-day deleted user retention period. The second issue is that the Atera Sites drop down does not sort at all. Most of our sites begin with a 4-digit number and these appear in a random order. There…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. When opening up the Devices view from the menu, add the ability to include additional fields in the columns, such as
    - Contact (so that we can see which user is assigned to the device, without clicking into it)
    - Warranty Expiration Date (this can be looked up via API based on the Serial Number, and is included in many other RMMs already)

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  15. We have the alerts activated by mail when there is a problem or it is resolved.

    Thanks to this, we have an automation so that when an email arrives, it makes an automatic opening in our ticketing system (we do not use ATERA ticketing option).

    We are finding that sometimes, we receive in the same email several problems from different devices and customers and it does not catch it well.

    Could ATERA be configured to send only one alert per customer and device, and the same for the solved ones?

    I receive emails with individual alerts but also receive emails…

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  16. We need an option to create a Ticket Automation Rule based off the Activity Status and not just the ticket status. Case in point, we want a rule that will change a ticket's status to "Pending" whenever the ticket activity status is set to "Awaiting Requestors Response" so our SLA is paused.

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  17. We would like a more advanced integration of Linux in Atera, specifically the ability for a Linux computer to retrieve SNMP information (like a Windows computer/server). Additionally, the integration of Splashtop on Linux is cumbersome and wastes a lot of time; it needs to be simplified. In our case, we use the RASPBERRY PI for controls, and being able to use the RASPBERRY as an SNMP listening device would be fantastic. Also, we cannot take control via Splashtop on this type of device. We need to be able to do that!

    1 vote

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  18. Ticket time entry description box is too small on all platforms. This needs to be resized larger than three lines. I need to read and edit what I am writing. The scroll bar is useless and skips lines I need to see. I have to use the arrow keys to move in the text description box and it is very cumbersome.

    3 votes

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  19. Ability to Email Detailed Excel Reports for Software Inventory

    Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  20. I am coming from Logmein Central and GotoResolve and they both had an icon in the systray to show they were running (green icon). Could we please get an option to have a systray icon if we wanted it?

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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