4885 results found
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Modify OID values
Would like to be able to perform functions on the oid values and have that display as well. For instance, some printers report toner levels as a number and to get the toner percent level you have to calculate it based on current level and max level. Would appreciate being able to do this within atera to display the actual value and the calculated value.
5 votes -
PowerBI reporting
Atera reporting isnt good, I could do with the ability to report real time so I can write my own meaningful reports for internal staff and external customers. I was advised this is a feature in the pipeline. If you have an early adopters program, I would like to be on it.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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alerts
Would be good if you can select more than 20 alerts to resolve, maybe have a ALL alerts to be resolved.
If you have 1000 of Alerts, you have to scroll down the screen and then go back to the top of the screen and select ALL
7 votes -
Mobile app need some features and more of iconic displayed on it
The Mobile App suppose to have more of iconic than the way it is and a little bit darker background and more of better feature i think that will be awsome
2 votes -
upgrade to win11 blocker patch
I am looking up to block/exclude the win11 upgrade patch. Can atera please facilitate that option asap as the users are trying to upgrade the patch which later hampering the work.
3 votes -
Disable renewal notification for deactivated contracts
Ability to disable contract expiration notifications for deactivated contracts. This becomes confusing when a new contract has already been activated to replace the old agreement.
6 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Remove or Allow Disable of Confirmation Token
This is already mentioned in the Revamped Agent thread, but I feel like this is deserving of its own.
The Confirmation Token is the single most reason that I can't use the Help Desk Agent in our environment and why I haven't moved our ticketing to Atera. I already have a Contact Relation attached to the Device. I would think that it would know that that contact was tied to the device already, yet the user still has to use a confirmation token to submit a ticket.
3 votes -
Customization of Alert Pausing
Customize the amount of time
Mass pausing for devices
Pausing based on Automation profiles12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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italian
It would be helpfull to have atera be translated in Italian.
I could help in this.8 votes -
SNMP Context Names
Some consumer devices support SNMPv3, but dont allow users the ability to change or blank the "Context Name" option.
Since there is no option to define a Context Name in Atera, its impossible to use SNMPv3 with these devices. Please add the option to define a context name so the latest security standards can be used.1 vote -
Notes in automation
A notes section for each Automation Profile created, to give a brief description and summary.
1 vote -
Possibility to bulk import from a csv file for snmp devices specifying OID template to use, customer, folder, etc.
Possibility to bulk import from a csv file for snmp devices specifying OID template to use, customer, folder, etc.
5 votes -
trendmicro and panda
want to have more antivirus products to observe. Trendmicro, Panda and so on.
5 votes -
featcher update
Full integrated acronis client onboarding
6 votes -
Option to remove Add-on Tabs
Ability to give the option to hide the Add-ons tab
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Password Folders/ Sections
It would be nice to have separate Folders for Password. So that it is easier to manage and sort through the passwords.
Under Passwords we can have customizable folders with the different Password types. i.e. Windows Logins, Email, and so on
9 votes -
It Automation Profile Apply in Bulk
Your IT Automation profile has no bulk changes. Can’t tick them all. Have to do it all manually
3 votes -
Dashboard
A dashboard that ACTUALLY WORKS and reflects ticket numbers, and have ticket status' update properly so that closed tickets that get replied to ACTUALLY REOPEN A TICKET.
3 votes -
Billing Batch Show Tickets
A billing batch may show XX tickets, but there's no way to see what XX tickets these are unless you bill it. If you jump over to the timesheet report there's no easy way to get the exact tickets and time totals. There should be be an easy way to check unbilled tickets before the batch is finalized.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Revised Merge Function
When merging tickets, you should be able to highlight all tickets to merge, and then select which of the selected tickets to merge the others in.
Currently you have to be aware of a ticket title or number to merge into, and you need to ensure you DO NOT select the merge destination - this is counter-intuitive and makes it harder than it needs to be to merge.
10 votes
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