5079 results found
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Create a specific alert
The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.
The example im working on currently is licencing however it could have a number of Utilisations
2 votes -
Hiding Atera, Anydesk or splashtop Icons in system tray
I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system
65 votes -
Save Public Reply Without Emailing
It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.
3 votes -
View-only technician role
Option to create view-only technicians without purchasing an additional license
7 votes -
Allow Fiance to access Atera without Cost
It would be great if Finance could access Atera and just have access to the built-in Finance product and pull reporting. As now we need a technician license for someone to pull the reports and press the button for invoicing, then download it and redo it on our templates and add the tax number. 20 minutes a month on Atera Finance, and they require a license or when they need to pull a report on a finance query?
3 votes -
Helpful UI Changes
Make [Dashboard] tiles customizable, make each tile having interchangeable categories you can combine.
Example:Tile 1:
[Tickets: Open] + [User Name] + [Connect]Tile 2:
[Tickets: Pending] +
[User Name] +
[Comment: Internal/External]-[Send]Tile 3:
[User Name] + [Patch Manage/Software Installation] +
[Monitor: Memory Usage]Tile 4:
[User Name] + [Ticket #] + [Date Created] + [SLA]Make it to where the user can set rows of categories for each tile or columns. That way scaling is dynamic for each screen resolution and size.
This has 3 major quality of life improvements
1: Reduces repetitive page refreshes jumping between different…1 vote -
security filter
Include the filter / table setting - OS and Security/ Security - Anti-Virus, Anti-Spyware and Firewall.
1 vote -
Enhanced Security: Require Password Confirmation for Critical Actions Per Client
To improve security and limit the impact of compromised accounts, it would be highly beneficial to implement a per-client password confirmation mechanism. Technicians could freely view and consult agent data across clients, but any critical action — such as remote console access, file transfers, script execution, or administrative changes — would trigger a password prompt specific to that client. This additional layer of protection would help prevent unauthorized actions in case a technician account is compromised, and ensure sensitive operations are intentionally validated.
1 vote -
Email notification when agent is installed
We would like to get an Alert via email when a new Agent has been installed on any of the customers.
Some Customers install agent by them self therefore we need this notification.
27 votes -
scheduled ticket frequency monthly at specific weekday
It's not smart to set a ticket frequency to a numbered day, because that are changing weekdays.
A schedule like "first tuesday", "second wednesday" or "last friday" would be much more important
1 vote -
Export easily Antivirus informations
Hello, is it possible to create a report about this or add this information in the API?
Today I want to check if BitDefender is installed on each agent and when I created a report with Atera, I got the list of computers with Bitdefender and saw that 150 agents are missing, but they don't have any other software. So I need to check which computers don't have BitDefender...
A report that exports every computer with the main antivirus would be useful or any other way to do it!
It would be nice to have this information via the API.…
1 vote -
Display Improvements
On the Devices page (or any other Assets' page) The user should be able to select all devices without having to scroll all the way down to display all devices.
3 votes -
Improved Filtering and Sorting Options in Main User View
Would it be possible to add a "My Tickets" filter or the ability to filter by requester in the user view (for the main contact)?
Currently, they only have a list that is very difficult to sort/filter properly.
Similarly, the ability to sort by creation date and other criteria is very limited.
2 votes -
Show which custom fields are actively being used in a custom forms?
It would be nice to see what custom fields are actively being used by an existing custom form at a glance. For example if you try to delete a custom field I created,, you get a prompt that the field you are trying to delete is being used by a form. If we could see that in the "new field" windows when managing, deleting or creating new fields, we would know immediately. I also like to do clean up as maintenance and delte fields no longer in use. If I could see that "at a glance" that "Field A" is…
2 votes -
Detailed Metrics for last hour or last 4 hours
We now have access to Metrics "Last 24 hours", "Last week" and "Last month".
But now i have customer, says it has issues for the last hour.
I cannot trace detailed information for the last hour.
It would be beneficial to see detailed information of the last hour/4 hours. That could give more insight to locate an live issue.
Additional.
Information which programs used those resources.Sometimes we receive e-mail that indicated high cpu and which programs where using those resources, so Atera has already something that has access to this information, it is only not viewable in the portal.
3 votes -
Possibility to manual deactivation of agents without deletion
It would be extremely helpful if Atera offered the opportunity to manually deactivate agents without deleting it completely from the system. There are often devices that are retired or temporarily inactive, but the data of which we still need for documentation or reporting purposes. At the moment, however, we only have the option of leaving them in the system, which means that they are still shown in reports and in patch management-which leads to confusion and unnecessary notifications.
Application:
Archiving: Devices that are no longer used actively are to be archived without being completely removed. In this way, historical data…
5 votes -
Network discovery sort by IP correctly
Sorting the result of network discovery by ip adress gives an alphabetic order (1, 10, 11, 12, .. 100, 101, 2, 20 21, 200, 201, ..3) instead of a correct alphanumeric sorting
13 votes -
Be able to modify Technician Performance Report
I have a "Technician Performance Report" for each Technician that i get monthly to review with each technician. The reports all come into my email as "our Atera 'Technician Performance' report is here". But it doesn't tell me what technician the report is for? So I have to click on every single email link "See report" to actually see which technician the report is for? I don't understand that.
1 vote -
More Granularity In Update Postponement
Currently the only options when selecting to "Postpone" updates on Window is "Critical" and "Non-critical".
With this in place, Microsoft Defender Definition updates are getting marked as "Non-critical" and therefore stop any ability to actual have "Non-critical" updates be postponed without making devices less secure.
Allow more granularity in which specific types of updates we can postpone with different timelines, e.g. put in line with the options in OS Patch Management:
Critical updates
Security Updates
- Security updates
- Definition updates
- Update rollups
Service Packs
- Service pack updates
- Feature packs
- Updates
Drives and tools
- Hardware driver updates
- Office updates
- Tool updates
2 votes -
Time Based ticketing rules based on ticket Activity Status (NOT Ticket Status)
Exactly as it says... Allow ticket automation rule to be triggered by ticket activity status (which is an automatically updated field), not just ticket status (which is manual and can be forgotten).
Use case - if ticket is waiting for customer reply for 24 hours, send reminder email. If ticket is awaiting technician reply for x hours, send email to rep and change priority.
7 votes
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