5081 results found

1. Windows Update from devices dashboard

   Need the ability to push out windows updates en masse from the devices dashboard, similar to pushing a script to multiple computers or assigning an automation profile. This would come in handy when something was missed during a scheduled install or a batch of new machines.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends

   A quick-view for historical drive usage (like we currently have for CPU and RAM). This would allow for quick analysis of drive usage trends to see if there's a problem with any applications / services using up drive space suddenly.

   11 votes

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3. Abbreviate mobile notification titles

   Notifications are too long to effectively read on mobile devices. Please adjust or allow user to adjust/customize notifications. One thought is create a nickname or abbreviation or acronym for customer name and allow user option to select this nickname (if available) to display on notifications. Example, AE as nickname for Applications Etc. Next the title of notifications start too long. “New warning alert” or “new critical alert” this could be shortened to “(W) Alert for Applications Etc.” or “(C) Alert for AE”. Also with notifications when selecting a notification it would take you to that notification in the app. Currently it just opens the app and doesn’t even go to the notification tab/section. Design team please contact me if you want to discuss idea and implementation functionality.

   Notifications are too long to effectively read on mobile devices. Please adjust or allow user to adjust/customize notifications. One thought is create a nickname or abbreviation or acronym for customer name and allow user option to select this nickname (if available) to display on notifications. Example, AE as nickname for Applications Etc. Next the title of notifications start too long. “New warning alert” or “new critical alert” this could be shortened to “(W) Alert for Applications Etc.” or “(C) Alert for AE”. Also with notifications when selecting a notification it would take you to that notification in the app. Currently… more

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   0 comments  ·  Mobile App  ·  Edit…  ·  Delete…  ·  Admin →
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4. Multiple Service Portals

   Having the ability to add multiple domain name URL's for the Ticketing Service Portal.
   We have some companies within our group that like to keep things branded with their own logos, but currently we can only use one logo and colour under White Label for the Service Portal, Company Icon and Reports

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5. Aiops

   Is there a roadmap for AIOPs ?

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6. Assign Software Bundle to devices

   i would like to assign a software bundle to a server. So when a softwarebundle is changed (application is added or removed), the server that is assigned to it, get those changes.

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7. Attaching contacts to customers.

   Is it possible to attach a contact to a client by using a phone #? We have a lot of clients that have multiple contacts at a club but only one email address.

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   0 comments  ·  Customers  ·  Edit…  ·  Delete…  ·  Admin →
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8. Top headder
   1 vote

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9. Change of definition in hebrew

   Hi,
   Please consider changing:
   in Hebrew, instead of שמור change to שלח
   Instead of כותרת change to נושא

   1 vote

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10. Chat

    Please add a button for the Chat in the device page (like the wake button). It takes a long way to get to it from the manage menu on the device page.

    1 vote

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11. Ticket Tags

    It would be beneficial to have the option to delete and edit ticket tags. This would allow for corrections on typos and removal of tags that are no longer relevant.

    4 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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12. Additional information on why a script failed

    Additional information on why a script failed

    99 votes

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    1 comment  ·  Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

13. opening a ticket on a user's behalf shows technician's comment as the users

    If I open a ticket on behalf of a user, the public comments entered on the initial ticket form will show as being posted by the user rather than the technician who opened the ticket.

    1 vote

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14. Internal Tickets

    Internal Only tickets - Is there a way to create an internal ticket for a customer and not have it show on the Customer Portal?

    We need to create tickets for internal tasks and or quotes we need to do and do not want the client to see these tasks. We still want to align the tasks/quote with the client and user.

    We would like them NOT to email any info to the client about these internal-only tickets.

    We did a workaround with Ticket Status (Quote, Quote Closed), but it would be nice to have it native in Atera.

    We also created a ticket view to see these internal tasks (Quotes, Etc)

    Internal Only tickets - Is there a way to create an internal ticket for a customer and not have it show on the Customer Portal?

    We need to create tickets for internal tasks and or quotes we need to do and do not want the client to see these tasks. We still want to align the tasks/quote with the client and user.

    We would like them NOT to email any info to the client about these internal-only tickets.

    We did a workaround with Ticket Status (Quote, Quote Closed), but it would be nice to have it native in Atera.

    We… more

    1 vote

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15. Contract permission

    Currently, only Fully Admin accounts can update, edit, or delete Contracts.
    However, I have an Admin account, and I would like it to have the permission to manage Contracts as well which it could help me to maintain all the contracts in the system.

    1 vote

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    0 comments  ·  Roles and Permissions  ·  Edit…  ·  Delete…  ·  Admin →
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16. invoicing

    For me to complete my trial and actually start paying several hundred dollars a month to Atera, I MUST have:

    A. some sort of input to Atera as what the invoice number will be when synced to XERO

    B. The ability to ensure that my payment details appear on my invoices to clients - how the hell do they know how to pay me?

    C. the ability to add my TAX ID (ABN/VAT/etc) to the invoice as required by law in my country

    D. Dates on invoices to be in anything but MM/DD/YYYY - whilst I may understand it, my clients (DD/MM/YYYY) will not

    For me to complete my trial and actually start paying several hundred dollars a month to Atera, I MUST have:

    A. some sort of input to Atera as what the invoice number will be when synced to XERO

    B. The ability to ensure that my payment details appear on my invoices to clients - how the hell do they know how to pay me?

    C. the ability to add my TAX ID (ABN/VAT/etc) to the invoice as required by law in my country

    D. Dates on invoices to be in anything but MM/DD/YYYY - whilst I may understand it, my… more

    3 votes

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    2 comments  ·  Billing  ·  Delete…  ·  Admin →
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17. Can we get a feature to send out an SMS for P1 / P2 tickets

    Can we get a feature to send out an SMS for P1 / P2 tickets

    1 vote

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    0 comments  ·  Alerts  ·  Edit…  ·  Delete…  ·  Admin →
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18. script macOS as User

    Hallo und Guten Tag!

    Wir haben unter macOS das Problem das wir Skripte benötigen die auf Benutzer / Angemeldeter Benutzer laufen. Dieses ist sehr wohl unabdingbar bei Automatisierungsaufgaben und Ticketbehebungen. Leider laufen unter macOS über Atera nur Benutzer als System was absolut unzureichend ist. Momentan müssen wir uns auf die Systeme per Splashtop oder Teamviewer aufschalten um diese Aufgaben zu erledigen. Der Mehraufwand ist immens. Dieses sollte eigentlich ein gutes RMM / PSA System können. Wir benutzen bei Atera die Superpower inkl. Copilot. Also nicht die kleinste Variante. Wir bitten um schnelle Lösung.

    ---

    Hello and good day!

    We have a problem on macOS that we need scripts that run on users/logged-in users. This is absolutely essential for automation tasks and ticket resolutions. Unfortunately, on macOS, only users run as a system via Atera, which is completely inadequate. At the moment, we have to connect to the systems via Splashtop or Teamviewer to complete these tasks. The additional work is immense. A good RMM/PSA system should actually be able to do this. We use the Superpower including Copilot on Atera. So not the smallest variant. We ask for a quick solution.

    Hallo und Guten Tag!

    Wir haben unter macOS das Problem das wir Skripte benötigen die auf Benutzer / Angemeldeter Benutzer laufen. Dieses ist sehr wohl unabdingbar bei Automatisierungsaufgaben und Ticketbehebungen. Leider laufen unter macOS über Atera nur Benutzer als System was absolut unzureichend ist. Momentan müssen wir uns auf die Systeme per Splashtop oder Teamviewer aufschalten um diese Aufgaben zu erledigen. Der Mehraufwand ist immens. Dieses sollte eigentlich ein gutes RMM / PSA System können. Wir benutzen bei Atera die Superpower inkl. Copilot. Also nicht die kleinste Variante. Wir bitten um schnelle Lösung.

    ---

    Hello and good day!

    We have a… more

    2 votes

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    0 comments  ·  Admin & Core  ·  Delete…  ·  Admin →
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19. Hebrew wrong translation for Impact dropdown

    In Impact (השפעה עסקית) in Hebrew it says
    נמוכה

    but:
    בינוני
    גבוה
    קריטי
    (should be בינונית + גבוהה+ קריטית)

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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20. Ticket Template - Improvements

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I can do most of the forms that I need without multiple selections. This would be SUPER helpful.

    3. Core fields flexibiltiy -
       Ability to remove some of the core ticket fields. They are not necessary and just clutter the ticket template. Product category, etc. They will also just confuse the end user.

    4. Default field value -
       Ability to set a default value for a field, date, Department, etc. That way you could have different variations of a single form that is pre-filled with a lot of the appropriate information

    5. Save prefilled templates -
       Ability to store a prefilled template per user so if they create a template they can reuse it. Maybe they could also go into the main store for sharing with others

    6. Click to move
       Click anywhere on the custom field to add it to the form. I hate having to click the tiny plus to move it over

    7. Show Fields
       Option to have fields show on new template, service portal or create ticket in admin portal. ALL of these options show up in the admin portal when creating a ticket. If i set them to mandatory for the template they also become mandatory for the admin portal ticket. Why would this be a good idea? It makes a huge mess.

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I… more

    7 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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