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4973 results found

  1. When we add a new client, it would be nice to have templates for them so as soon as we select them, it creates the right folder, it assigns the right IT auto profile & threshold based on those folder. It send out the software bundles

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. Issue: Currently, when generating a report, such as a Software Inventory Report, users can see the names of devices and the versions of software they have installed. However, if they want to go to a specific device, they need to close out the report and navigate to the device manually.

    Request: Add hyperlinks to the device names in reports so users can navigate directly to them.

    4 votes

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    1 comment  ·  Reports  ·  Admin →
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  3. With more users working remote, it would be nice to be able to lock a laptop so it cannot be used from the dash. Similar with what you can do with iPhones if it is lost or stolen. Once locked, we should be able to enter a password or remove lock from device dashboard.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. Select multiple tickets after searching, this option is not available. Cleaning up the ticket queue is pain. The ticket queue is missing basic functions.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. When creating a new ticket in Atera (not via mail), have the ability to have the description field as an internal note.

    This way our first line could give a detailed description when creating the ticket for our other lines to follow up without giving this info to the contact.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Project Ticket - separate Tab like Scheduled Tickets.
    This ticket should not be excluded from SLA counting

    231 votes

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    6 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. You should be able to create a ticket via the API with only a Agent ID or name.

    If I am running a script and want to create a ticket from the agent, we should be able to attach an agent and ignore the user field information.
    The User information should be relatable from the agent in Atera automatically.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. Since the default is disabled, there should be a way to see if it is enabled in the GUI without having to use a script or something of the like.

    Or have a global setting to "Enable" it by default so that you don't have to configure each machine.

    1 vote

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  9. Vanta is a 3rd party app that help organizations remain and follow compliance. Such as SOCII, HIPAA and GDPR

    1 vote

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  10. Textline integration

    1 vote

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  11. If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.

    2 votes

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  12. Change how the first response is registered as our techs don't often send an email from the ticket before starting to work as we have the Automated responses for when a ticket gets assigned and then techs usually contact the client directly.
    Can either changing the status from Open to Schedule or In-Progress count as First response or once the Automated response for when the Tech has been assigned be used as the First response.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. The default Atera ATS Off Policy needs to include whitelisting for it's Network Discovery configuration. Without it, you'll get a bunch of nmap incidents blowing up your BitDefender dashboard that take a long time to clear out depending on how many clients you started scanning at once.

    6 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  14. Would love to see Beyond Trust (Bomgar) remote viewer integration.

    5 votes

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  15. Stop adding Atera notices in the upper part of my browser window that I CAN'T close. Like the blue bar "Switch to new look" ect. Very annoying.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  16. connection avec Fresh

    1 vote

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  17. in Dashboard it would be good to have an evidence of alerts for snmp device. Something like a specific category of alerts server of a count on the availability monitor. As MSP it usefull to have immediate evidence of number of snmp device have an alert.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  18. What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...

    Thank you!

    218 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?

    276 votes

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    Under Review  ·  51 comments  ·  Billing  ·  Admin →
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  20. The mobile app needs the ability to be used in Landscape view. Some of us would prefer to travel with a tablet instead of a laptop, but until the browser can open the Splashtop app, we're stuck using the mobile app. Super not-user-friendly when a tablet is in landscape mode using a keyboard and you have to awkwardly move it to read anything.

    11 votes

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    0 comments  ·  Mobile App  ·  Admin →
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