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5062 results found
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White label security pop up when installing an agent
When installing an agent, the security pop up is generic and the end user is not familiar with this. Would be helpful to have the ability to white label this pop up, so the end user can recognize the install as ours.
2 votes -
Ability to connect survey results from Atera to Google reviews
Ability to connect survey results from Atera to Google reviews
2 votes -
3rd Party Integration and Not Add-ons
Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera
24 votes -
Helpdeskk Agent Improvement
At the moment a tickket can only be schelude if it is created by us.
if the client created the ticket there is no option to schelude the ticket to another date.
Example: "a client has raised a ticket and its about a new start on the 9th of october" ideally we would like to allocate this ticket to the 8th of Oct.
Could we please have a feature within the ticket that would takes to a calendar and we could choose when to do it and I think is not just for this example for any ticket.
Best Regards
BarbaraAt the moment a tickket can only be schelude if it is created by us.
if the client created the ticket there is no option to schelude the ticket to another date.
Example: "a client has raised a ticket and its about a new start on the 9th of october" ideally we would like to allocate this ticket to the 8th of Oct.
Could we please have a feature within the ticket that would takes to a calendar and we could choose when to do it and I think is not just for this example for any ticket.
Best Regards…1 vote -
Password Manager
Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.
152 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Remove Ticket system if not required
We only required this software as monitoring purpose if we don't want ticket system, so you can provide option to disabled ticket system feature from admin panel.
1 vote -
Automation rule send email to previous tech on reassignment
ability to create an automation rule which will notify a tech if a ticket is no longer assigned to them.
we've have instances of techs working tickets that had been reassigned to another tech.2 votes -
Error/Non Existent URL
When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.
2 votes -
Ability to write on the ticket when a technician is on a phone call so it would stop the SLA
Ability to write on the ticket when a technician is on a phone call so it would stop the SLA. Right now, there is no way of doing it so our technician need to send a follow-up email to the client so it stops the SLA from within Atera.
2 votes -
Add emails field to customer Portal form for users to include emails for others they want to include on the helpdesk chain
Users need to be able to add additional email persons to the ticket (such as supervisors) so they can be included in the helpdesk email chain.
1 vote -
Agent Summary Errors (Details)
Receiving emails which is cool, but need a way or a details list of what the errors mean. And then maybe what sollutions can be followed to resolved the error messages on the Agent Summary.
1 vote -
Scan Settings with multiple internet gateways
There is a problem when scanning networks with multiple internet gateways. Atera splits the internal network into multiple networks, which is not realistic. A disadvantage is that WoL does not work in this scenario. It should be possible to have ONE network with more than one internet gateway.
9 votes -
Custom email alerts to customer/contacts
Ability to create and send custom email/text alerts to customer/contacts
6 votes -
Phone system integration for tickets
Phone system integration for tickets
5 votes -
recent processes
Provide more granular permissions in roles to allow us to select Recent processes as its own option instead of having to grant classic reports to everyone.
5 votes -
4 votes
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Allow internal IT departments or customers access their own folder
Have the ability for the customers internal IT department to have access into their own customer in Atera.
2 votes -
Mobile App: Start/Stop/Restart Windows Services on a device
Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.
16 votes -
Device Import for onboarding new customers
I keep asking for this and seems like an easy lift. When I onboard new customers it would make life so much easier if I could import customer device inventory into the system. Some of my customers have 100's of devices and it is time consuming to add them one at a time!!
3 votes -
Removal of Knowledge Base from Customer Portal
Would like to have the flexibility to remove the knowledge base from within the customer portal.
3 votes
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