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5046 results found
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Mobile App ticket assignment
Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.
12 votes -
Delete Time Entries without Full Admin Access
It should be possible for a technician to delete a time entry without having full admin access.
Without full admin access, a technician can even delete an entire ticket. It is also possible to edit the time entries as desired and to select whether the entry should be billed or not.
With all these possibilities, it would be desirable if the technician could also delete the ticket right away.
2 votes -
Set flag to exclude agent from recurring billing
Add a flag to remove a device from billing even though the device is active for the customer. Current work around is to create a 2nd customer record and move non billed devices there.
1 vote -
Ticket Timers
Ticket timers. I have noticed that when a ticket has been worked on you can start the timer and it works for the first time from 0 to accurately track time. How ever if you do more work on that ticket for a different day or a different item under the same ticket for tracking purposes, it retains the time that was already there. So, Rather then having an accurate time for both sub projects you have to memorize the time previously taken and then subtract the time already done from the total to get an accurate time frame. This becomes more and more difficult the more separate times there are. I would like a way to reset the timer after putting in the previous time. Also, when you submit time you have to manually put in the time from the timer. If there is a way to have it automatically add the time from the timer to the submitted time portion, I do not know of it. However, if this is something that needs to be added, I would like to have that feature added as well.
Ticket timers. I have noticed that when a ticket has been worked on you can start the timer and it works for the first time from 0 to accurately track time. How ever if you do more work on that ticket for a different day or a different item under the same ticket for tracking purposes, it retains the time that was already there. So, Rather then having an accurate time for both sub projects you have to memorize the time previously taken and then subtract the time already done from the total to get an accurate time frame. This…
2 votes -
allow servers to use different remote access
Currently, I AnyDesk does not work consistently on any of my Windows servers. I need to use Splashdesk for the servers. However, Splashdesk insists on installing Printers on all my endpoints. This is a problem for a lot of the endpoints I manage. So I default to AnyDesk and install Splashdesk additionally on the servers.
I would prefer not to install any remote access applications I don't need on the servers.
It would be nice to set a separate default for Servers and for client endpoints.
Thanks.2 votes -
how nice would it be to be able to see and sort machines by uptime??
how nice would it be to be able to see and sort machines by uptime??
not so much a report but a display in devices
but if only a report then lets go with report
15 votes -
Bitdefender install option from multiple pages and menus
Currently you offer very limited places you can install the Bitdefender agent from.
Please add to all menus/panes where currently Webroot is an option a Bitdefender option.
It makes no sense that if I am looking at a device I would need to exit the device and go into the main 'Devices' view, search for the device and only from there am able to install the agent.10 votes -
OneDrive for Business monitoring, is it running, up to date any sync issues
I'd like to see the addition of OneDrive for Business monitoring, is it running, up to date, any sync issues and an alert option
24 votes -
Ability to install Atera agent using Active Directory Group Policy
It would be nice to be able to push the Atera agent install using Active Directory group policies. For instance you could target and Active Directry group, like production and push the agent out to all of the devices in the group.
9 votes -
disable new interface
Put back the option to disable the new interface.
8 votes -
Due date report and dashboard
In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers oversee how users are managing deadlines on items.
In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers…
3 votes -
No limit on customers in search filters for devices, or add not this customer
Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.
2 votes -
Techdata integration
Techdata integration
3 votes -
Select more than 6 rates for the retainer contract
Select more than 6 rates for the retainer contract
2 votes -
Mass Wake from devices menu
Add the ability to choose all devices or a quantity of devices and select a single "wake" command from the devices-> power options menu - currently it's one by one and waking an office of 100+ units is not feasible
4 votes -
Need information on report when a device was last rebooted, disconnected and powered on
Need information on report on when a device was last rebooted, disconnected and powered on
2 votes -
Automatic Cleanup of Alerts
Automatic Cleanup of alerts:
It could be usefull for an MSP to have a possibility to schedule automatic cleanups of alerts based on specific filters.
An example:
delete all alerts with severity XY of customer XYZ that are older than x months.This will help to have a smaller list of alerts.
18 votes -
Consider adding traceability to the custom asset module
Consider adding traceability to the custom asset module it would allow for better tracking of asset movement and history, providing insights into the lifespan of an asset and helping identify any issues. Additionally, traceability can enhance security by ensuring that assets are being used in their intended locations and by authorized personnel, traceability would allow for quicker identification and resolution of the issue.
7 votes -
disk management exclude drive
Ability to exclude drives in disk check and defrag automation.
11 votes -
Create child ticket to subcontractors
We are working with few subcontractors that deliver solution components for customers. We sometimes need to open tickets to them.
Initially we thought to manage with 'forward' but it's not possible to forward a ticket (email) from Atera to a new destination address without copying the customer that opened the ticket. However, this is somehow incorrect as it need to maintain an association to the original ticket.
The solution would be opening a 'child' ticket from the original customer ticket toward a destination, that's the subco. The ticket will be 'company internal' but associated to the customer ticket.
So we could track the workflow and keep the control.
We are working with few subcontractors that deliver solution components for customers. We sometimes need to open tickets to them.
Initially we thought to manage with 'forward' but it's not possible to forward a ticket (email) from Atera to a new destination address without copying the customer that opened the ticket. However, this is somehow incorrect as it need to maintain an association to the original ticket.
The solution would be opening a 'child' ticket from the original customer ticket toward a destination, that's the subco. The ticket will be 'company internal' but associated to the customer ticket.
So we…
4 votes
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