4802 results found

1. software inventory

   Software Inventory of All Software Across All Endpoints. I would like a report that gives me a full software inventory of all software packages installed on all endpoints, identified by device name, and exported as a .CSV. So I can use Excel to examine software counts, endpoints that don't have a certain software package, etc.

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2. Monitoring Alerts Separate from Threshold Alerts

   For computers that have "availability monitoring" enabled, add an option to send those alerts to a different email address than what's listed under the Threshold alerts. This way, we can have separate notification when a computer is offline, rather than mixed up with all of the other threshold alerts.

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3. Generate time entries even when you're using the AI assistant/scripts. Would be nice to be able to bill our customers for it also

   AI Scripts/ticketing: Generate time entries for when you do a script from the AI – it would be nice to write as a time entry and bill the customers on that.

   2 votes

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4. Mark customer as delinquent

   Allow us to mark a customer as delinquent on their account, and then it shows some type of icon or symbol next to their name on their portal and any tickets for them.
   That way techs can easily see when a customer isn't paid up and can address it accordingly.

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5. WhatsApp Integration

   WhatsApp Integration - from Whatsapp, it would open tickets in Atera with convo

   25 votes

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6. timemachine Backups

   Someway to view the timestamp the last timemachine backup occured on a Mac agent

   3 votes

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7. Linux- additional OS agent support

   Please add Centos as a Linux distribution for agents. Thanks!

   7 votes

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8. Mobile App ticket assignment

   Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.

   10 votes

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9. Timesheet / Work Order customizable reports

   Ability to generate individual work order summary per ticket

   We would like to have a "work order" generated per ticket so that we can send it to the client along with the bill for service. currently, we have to manually type these up in a document and reference ticket#, client name, requestor name, and enter all work details (that would be populated by the time entry notes)

   Recommend a work order reports customizer similar to the one used for customizing email templates. Ability to generate a work order for each time entry in a given date range and have it populate the template with the appropriate contents and make the pdf files available for download.

   Ability to generate individual work order summary per ticket

   We would like to have a "work order" generated per ticket so that we can send it to the client along with the bill for service. currently, we have to manually type these up in a document and reference ticket#, client name, requestor name, and enter all work details (that would be populated by the time entry notes)

   Recommend a work order reports customizer similar to the one used for customizing email templates. Ability to generate a work order for each time entry in a given date range and have it… more

   4 votes

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10. sort custom field

    I created a Custom Field on our Support Portal. It is a dropdown of all our Sites. Is there a way to sort the list alphabetically? We have about 30 sites and it's hard to use the dropdown box if the names are not sorted alphabetically.

    5 votes

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11. White label security pop up when installing an agent

    When installing an agent, the security pop up is generic and the end user is not familiar with this. Would be helpful to have the ability to white label this pop up, so the end user can recognize the install as ours.

    2 votes

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12. Ability to connect survey results from Atera to Google reviews

    Ability to connect survey results from Atera to Google reviews

    2 votes

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13. Ticket Rounding - 5 minutes | 10 minutes

    Add 5 and 10 minutes option to Ticket Rounding Settings

    20 votes

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14. More Granular User Control

    Expanding on earlier idea would be good to have the following:
    In Role Permissions:
    Build on to Desktop Remote Management and Server Remote Management but have a new item:
    Server Remote Access - Toggle remote access on or off for Servers.

    This way we can have a tech monitoring servers and running scripts we have made but make the tech assigned to role unable to remote into servers (Think L1 or L2 tech).
    Speaking of scripts, before "Manage Scripts" have a toggle to:
    "View Scripts" - on and off so that we can assign L1 or L2 tech the ability to run a script which may include a domain admin credential for example without them seeing the domain admin credential.

    One other thing is to be able to toggle access to command prompt and powershell. We want to be able to give techs ability to run scripts on machines but not input commands in either shell - I think this is a more secure approach to MSP.

    We are trying to set up so a L1 tech can have access to a bunch of scripts that fix 90% of everything along with KB access to know what script to run in what situation. BUT we don't want to give them high level access permissions to either mess things up or have to change when they leave.
    L1 will only access PCs, L2 will access PCs and have ability to run scripts on servers (add / remove AD users etc) L3 and above will be able to do pretty much anything.

    Expanding on earlier idea would be good to have the following:
    In Role Permissions:
    Build on to Desktop Remote Management and Server Remote Management but have a new item:
    Server Remote Access - Toggle remote access on or off for Servers.

    This way we can have a tech monitoring servers and running scripts we have made but make the tech assigned to role unable to remote into servers (Think L1 or L2 tech).
    Speaking of scripts, before "Manage Scripts" have a toggle to:
    "View Scripts" - on and off so that we can assign L1 or L2 tech the ability… more

    27 votes

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15. Helpdeskk Agent Improvement

    At the moment a tickket can only be schelude if it is created by us.
    if the client created the ticket there is no option to schelude the ticket to another date.
    Example: "a client has raised a ticket and its about a new start on the 9th of october" ideally we would like to allocate this ticket to the 8th of Oct.
    Could we please have a feature within the ticket that would takes to a calendar and we could choose when to do it and I think is not just for this example for any ticket.
    Best Regards
    Barbara

    At the moment a tickket can only be schelude if it is created by us.
    if the client created the ticket there is no option to schelude the ticket to another date.
    Example: "a client has raised a ticket and its about a new start on the 9th of october" ideally we would like to allocate this ticket to the 8th of Oct.
    Could we please have a feature within the ticket that would takes to a calendar and we could choose when to do it and I think is not just for this example for any ticket.
    Best Regards… more

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16. Remove Ticket system if not required

    We only required this software as monitoring purpose if we don't want ticket system, so you can provide option to disabled ticket system feature from admin panel.

    1 vote

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17. Automation rule send email to previous tech on reassignment

    ability to create an automation rule which will notify a tech if a ticket is no longer assigned to them.
    we've have instances of techs working tickets that had been reassigned to another tech.

    2 votes

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18. Error/Non Existent URL

    When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.

    2 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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19. Ability to write on the ticket when a technician is on a phone call so it would stop the SLA

    Ability to write on the ticket when a technician is on a phone call so it would stop the SLA. Right now, there is no way of doing it so our technician need to send a follow-up email to the client so it stops the SLA from within Atera.

    2 votes

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20. Traffic monitor

    Problem:
    Currently it is possible to use a graph to display the CPU usage and memory usage.
    I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.

    Improvement:
    Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).

    Benefit:
    This will help to identify peak times on that server from network perspective and identify potential bottlenecks next to CPU/ memory.

    Problem:
    Currently it is possible to use a graph to display the CPU usage and memory usage.
    I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.

    Improvement:
    Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).

    Benefit:
    This will help to identify peak times on that server from network perspective… more

    27 votes

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