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4973 results found

  1. Sorting the device list by name

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. It needs to be possible to undo an accidental ticket merge properly. Currently, you can change the status of a ticket from Merged to Open/Pending to get it back, but it will be empty and the contents still on the ticket which it was incorrectly merged into.
    This needs to have the original contents remain on the ticket and REMOVE those contents from the one they were merged into - they presumably haven't been sent to the contact who had the original ticket so it's not destroying a "paper trail" but deleting the contents from the original ticket which got…

    3 votes

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  3. Ability to view KB attachments. Right now, we need to download it to see it. So, when the guys are on the field, they don’t need to download it. It would make it easier.

    3 votes

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  4. Do you plan on having Portuguese available? Can we help?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. fusionner un ticket dans un ticket programmer

    1 vote

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  6. Pretty straightforward. Allow the Atera agent to be installed silently via Intune, like it could previously. The agent can be installed silently via GPO on a domain, and Intune / Azure AD is just the next iteration of that.

    4 votes

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    1 comment  ·  Agent  ·  Admin →
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  7. We can actually upload MSIs and MSTs in a script

    4 votes

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  8. We want to easily provide clients with a single report giving them a full overview of their environment

    Thus being able to consolidate reports such as
    Periodic Report with the Timesheet & Patch summary report, being in a position where you can provide clients with a single overview showing them - Overview, Patch Status, Ticket Status, Ticket Ratings.

    COSMETICS
    We would like to be able to have a "Cover Page" on our reports
    Further to this we would like to be able to add a description for the various sections eg. Tickets Rated "This is the feedback received from your…

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Integrate AzureAd to be able to Deploy Agents to Cloud-Only Devices without onprem AD

    7 votes

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  10. Ability to remove some columns and information from classic reports

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  11. It would be a good idea to add the functionality to be able use Network Discovery to scan devices using SNMP V3.
    All our switches are configured with SNMP v3 only due to security reason and adding all these switches for monitoring has become a challenge.

    32 votes

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  12. Section to hold the information about my partners and vendors. For example, the name, address, contract information, contact information, costs of subscription maintenance and alerts before the contracts expire.

    3 votes

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  13. We need much more detailed information about the hardware in our devices. The information is all there and the RMM we come from (naverisk) had this going for it. Have a look, that's how we imagine it: https://i.imgur.com/N3G5Dd0.png

    especially the RAM configuration is important (as you want to know what type you need to extend/replace ram)

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. It is really annoying that there is no granularity in permissions.
    I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
    Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
    IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies

    137 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Wish to send report to Customer email and also cc to technician email.

    Instead of create multiple schedule report.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  16. The ability to query warranty expiration date, and give a report of machines approaching that warranty expiration date.

    38 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. Add some extra fields to the customer information (where their phone # and address are listed) for things like ISP, Email host, domain host, phone provider, etc. Having a field for the provider/host and the corresponding contact information would be nice.

    Also have a full notes section for each customer would be nice for storing client information. Basically just put a single page of the knowledge base on each customer portal where it's a full page editable field that you can store random client information.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  18. Time Entries description on the Timesheet report shows all line as one paragraph instead of breaking it down which makes it difficult to read.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. 375 votes

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    14 comments  ·  Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. 1 vote

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