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4973 results found

  1. Being able to add/update/remove Assets with the API would be of great benefit. It would be awesome to be able to migrate our non-agent inventory to Atera without having to manually enter one asset at a time.

    27 votes

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    1 comment  ·  Admin →
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  2. Need a device filter added for assigned threshold profiles. We need to easily filter devices to see which may not have a threshold profile assigned at all. Or that do not have the correct threshold profiles assigned. And then be able to add them via a multi check box.

    3 votes

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  3. Custom Assets

    Should be able re-organize which fields shows in the dashboard, instead of the default Name, Type, Folder and Contact.

    Also an option for the date field to have an alert. For example if you are tracking support services renewals for the customer, it should alert you when renewal is within 30 days.

    15 votes

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  4. It would be very useful to have a section where you can generate and save network diagrams, SIR plans, network security configuration etc...
    Perhaps providing documentation templates or a way for users to share document samples and templates.

    84 votes

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    0 comments  ·  Customers  ·  Admin →
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  5. The customers table should show how many devices each customer has, and optionally how many are online. Bulk onboarding agents is more painful than it needs to be without this.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  6. Trigger for generating a new ticket if patches are applied manually through devices tab by a technician. Seeing as this is a manual action by a technician and not done through automatic patch management it would warrant a ticket being generated for a specific agent/contact with a relevant time entry.

    4 votes

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  7. The ability to get an alert if a device is offline for so long, like say an hour, instead of getting an alert for a device going offline, when it is only restarting or something similar

    2 votes

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  8. Create an option to pull reports on knowledge base as to who viewed and how much times the articles was viewed

    5 votes

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  9. This terminology needs improving
    Retired devices should be renamed to "Infrequent Devices" and in general settings moved to section called reporting rather than agent settings and described as the "Infrequent devices threshold".
    Just because a machine has not been switched on recently, does not mean it is retired! - it could be a laptop that is only used twice a year as a standby, but just should be excluded from certain patch compliance reports etc.

    proper retirement of machines is a whole different feature as per https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44000010-ability-to-archive-retired-devices

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.

    334 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. It would be good to know the author/source of a Knowlege Base article. We have several contributors and it would be good to know the source to check validity, follow up with them for clarification, reward those that are frequent/prolific contributors of KB articles. We can already see the creation date. It should be fairly easy to add a field for Author/Creator of KBs.

    1 vote

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  12. It would be great to be able to manage Microsoft 365 users directly from Atera. Doing things like Password Resets, Create new users, Adjust / Add licenses, Email forwarding etc, instead of having to login to each customers Admin portal everytime. This can become extremely time consuming.

    6 votes

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    0 comments  ·  Customers  ·  Admin →
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  13. It would be nice if we could build a deeper KB tree. Currently it can only be two layers deep.
    L1: Category
    L2: Section
    It would be nice if we could go at least 1 layer deeper and have subsections.

    9 votes

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  14. The dropdown when assigning an agent to a ticket should show the current user, as only this way we know which device has the problem (as users don't always work at the same PC)

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  15. It would be convenient if files could be attached to a ticket.
    A current workaround is to create an internal note and then attach the file, but then it becomes necessary to search for the file in the ticket history whenever the ticket becomes longer.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. I think it would be very useful that ticket's history section reflects which Rules has been applied (appearing on history as the rule's title), and not just the action. This would work as a kind of "debug", helping us to confirm which rules are really applied on each scenario and accelerating/helping a lot our learning curve.

    1 vote

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  17. It would be great to have the ability to select a program from the device inventory to uninstall even if the device is currently offline. The task would que for the next time the device is available.

    12 votes

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  18. You know how alerts will play a sound when it happens? That would be great if you could make tickets do the same thing. If someone creates a ticket I would like to be able to turn on a sound notification just like the alert sound settings. I already get ticket notifications on my phone so I do not feel like this is would be hard to integrate into the web dashboard.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. To be able to report and review these analytics:
    clickstream Analysis
    Session Tracking
    User Authentication (Logons and logoffs)

    Monitor metrics such as page views, unique visitors, time spent on pages, and search queries within the knowledge base. Identify signals that indicate self-service behavior, such as repeated visits to specific knowledge base articles or extensive time spent on troubleshooting guides.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  20. Please make an option to disable and enable automatic ticket creation the Agent chat that create ticket after two minutes of conversation.

    Please, We want to chat with the user and leave the user create the ticket or the IT to create the ticket manually.

    We need this option to interact with the user with no limit, please make this happened.

    1 vote

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