5042 results found

1. knowbe4

   I would love for you guys to offer KnowBe4 as an addon app. They tend to prefer working with larger vendors.

   40 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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2. Project Management

   I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.

   16 votes

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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3. IT and MSP Tenant cross sharing

   Allow access from one tenant to another tenant from IT department to MSP colloboration and manage agent from MSP license. For Example, i am a MSP but my client has a IT department and subscribed with atera. But due to the license issue, they are not willing to purchased or share us a license. We as a MSP will have difficulties to managed their devices if we do not have cross tenant sharing features but with such integration, this only allow IT department license to share to MSP license only as a fair play policy. Hopefully atera will look into this which will benefits MSP.

   Allow access from one tenant to another tenant from IT department to MSP colloboration and manage agent from MSP license. For Example, i am a MSP but my client has a IT department and subscribed with atera. But due to the license issue, they are not willing to purchased or share us a license. We as a MSP will have difficulties to managed their devices if we do not have cross tenant sharing features but with such integration, this only allow IT department license to share to MSP license only as a fair play policy. Hopefully atera will look into… more

   8 votes

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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4. task manager

   Have Task Manager be more of a representation of what you would see on the Desktop computer. It would be nice to have the different tabs, easier searching for the task we need to end, and graphs of hardware usage.

   9 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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5. Additional columns in the Devices panel

   It would be useful to have the Devices section of Atera also able to display columns for RAM amount, device type (laptop/desktop/tablet/etc), Warranty expiration, Purchase date, and uptime.

   2 votes

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   0 comments  ·  Delete…  ·  Admin →
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6. Have the ability to link or print QR asset tags

   I am a one man shop that hast to deal with computer being unpluged and moved from time to time. It would be nice to be able to have a list of all the computers in a dept listed in the asset manager and be able to link that infomation to at QR code so I can print lables on all the compuers and monitors.

   9 votes

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   0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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7. Option for old design (for quicker access to all information)

   The new design sucks. It takes at least one additional click to see information that was visible right away. I like the customization, but I lose time because 80%+ of the stuff I need now takes longer. Please give the option to keep using the old design.

   3 votes

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   2 comments  ·  Devices  ·  Delete…  ·  Admin →
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8. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff

   A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff?

   9 votes

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   4 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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9. A precise control over the device reboot from Configuration policy

   A precise control over the device reboot from Configuration policy

   What we need:
   We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

   What we have in Atera through configuration policy:
   • Disable auto-restart with logged-on users
   • Restart outside of active hours
   • Restart after selected time period
   o 15 – 180 minutes
   • Allow end users to control device restarts
   o Prompt users to restart their devices
   o Force restart option after a certain number of prompts
   o Option to customize the toast message

   What we have in MS Windows server Group Policy:
   • Turn off auto-restart for updates during active hours
   o the PC will not automatically restart after updates during active hours
   • Always automatically restart at the scheduled time
   o A restart timer will always begin immediately after Windows Update installs important updates, instead of first notifying users on the login screen for at least two days
   o The restart timer can be configured to start with any value from 15 - 180 minutes
   • Specify deadline before auto-restart for update installation
   o 2 – 14 days past the default (7 days) restart date
   o Restart can happen inside active hours
   • Specify deadlines for automatic updates and restarts
   o Updates will be downloaded and installed as soon as they are offered and automatic restarts will be attempted outside of active hours
   o Once the deadline has passed, restarts will occur regardless of active hours, and users will not be able to reschedule
   o Set a grace period for feature updates and quality updates to guarantee users a minimum time to manage their restarts once updates are installed
   o Option to set device to delay restarting until both the deadline and grace period have expired
   • Specify Engaged restart transition and notification schedule for updates
   o Control the timing before transitioning from Auto restarts scheduled outside of active hours to Engaged restart, which requires the user to schedule
   o The transition period can be set between 0 – 30 days from the time restart becomes pending
   o Specify the number of days a user can snooze Engaged restart reminder notifications (1 – 3 days)
   o Specify the deadline in days before automatically scheduling and executing a pending restart regardless of active hours (2 – 30 days)
   • No auto-restart with logged on users for scheduled automatic updates installations
   o Only notify the user to restart the computer

   A precise control over the device reboot from Configuration policy

   What we need:
   We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

   What we have in Atera through configuration policy:
   • Disable auto-restart with logged-on users
   • Restart outside of active hours
   • Restart after selected time period
   o 15 – 180 minutes
   • Allow… more

   3 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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10. Deploy MSI File if it's not installed

    When deploying a MSI file through Atera using IT Automations, I need an option where Atera checks if the software isn't already installed before deploying it. I'm currently forced to update all of my servers everyday whether it's needed or not.

    6 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Update Chocolatey Script to a newer version

    Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.

    213 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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12. Include "Form Factor" in Agent Details and Reports.

    I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.

    Backend would ideally run (one-time):

    $ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
    switch ($ChassisType) {
    3 {"Desktop"}
    4 {"Low Profile Desktop"}
    6 {"Mini Tower"}
    7 {"Tower"}
    8 {"Portable"}
    9 {"Laptop"}
    10 {"Notebook"}
    11 {"Handheld"}
    12 {"Docking Station"}
    14 {"All in One"}
    23 {"Space-saving"}
    30 {"Tablet"}
    31 {"Convertible"}
    32 {"Detachable"}
    default {"Unknown"}
    }

    I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.

    Backend would ideally run (one-time):

    $ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
    switch ($ChassisType) {
    3 {"Desktop"}
    4 {"Low Profile Desktop"}
    6 {"Mini Tower"}
    7 {"Tower"}
    8 {"Portable"}
    9 {"Laptop"}
    10 {"Notebook"}
    11 {"Handheld"}
    12 {"Docking Station"}
    14 {"All in One"}
    23 {"Space-saving"}
    30 {"Tablet"}
    31 {"Convertible"}
    32 {"Detachable"}
    default {"Unknown"}… more

    2 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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13. Categorize tickets based on threshold profile that generates them.

    Have 2 thresholds for a single company, but have the ability to treat tickets from one threshold differently to another. Ie state the name of the threshold profile and act accordingly.

    We want to do this to treat tickets from a new subset of servers differently to the existing servers.

    5 votes

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    0 comments  ·  Delete…  ·  Admin →
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14. Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates c

    Here's an idea to enhance automation:

    Idea: Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates critical tickets if unresolved. This feature would streamline alert management, reduce manual intervention, and improve response times for critical issues.

    1 vote

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    0 comments  ·  AI Copilot  ·  Edit…  ·  Delete…  ·  Admin →
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15. device Purchase date and warrenty End

    I would love to see the Purchase date and Warrenty End date and Warrenty Type fields on device info for better device management.
    Noticed the Asset Preset report and it has what I need, but now I'll have to manually add all computers with their purchase and warrenty information, in order to utilize the feature.
    please make this a possibility

    5 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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16. passkey support for bitwarden

    Currently Atera does not allow registration of a passkey using the Bitwarden password manager browser extension. The passkey is saved to bitwarden, but immediately after Atea reports the device registration failed with "Device registration error | Atera". Could not attach a screenshot.

    6 votes

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    1 comment  ·  Security  ·  Delete…  ·  Admin →
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17. custom field/form: checkbox with dependencies

    When creating Custom Forms, would be nice to have the dependencies option for "checkbox" whe creating a custom field for a custom form.
    Example:
    
    1. Is this change request part of an existing project?
    Check box option is Yes or No.
    
    Dependencies would now be an option if choosing "Yes"
    Text Box 1: to enter project name
    Text Box 2: Ticket number of project.

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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18. Built-In Virtual Display Adapter/Driver - all remote tool capable

    I am finding a need for a built in virtual display adapter/driver with the Atera agent that can be utilized by any remote tool for headless machines or machines with their monitors turned off.

    This would be especially helpful in many scenarios and avoid on site support or alterations to enable remote capabilities.

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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19. Improve adding Manual Time Entries

    In the new UI, entering manual time entries is very laborious.

    Having to enter HH:MM:SS and then type AM or PM, twice (start and finish) multiple times per day is very annoying.

    It should be in 24-hour format. So we just enter, for example, 11.48 and 13.17, and that’s it. If we don’t enter seconds then these should default to 00 on seconds.

    20 votes

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    1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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20. Backup Assist Integration

    Please Provide Integration with BackupAssist. Their Management Interface and software work well and is far less cumbersome and complicated as Acronis.

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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