4701 results found
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Create deep link to ticket via app notifications
New ticket notifications from mobile app routes you to the ticket itself instead of the home page. Notifications in modern apps take you directly to what the notification is referring to.
1 vote -
Copilot window obscures device function buttons
On a device page, the AI Copilot windows obscures the Connect, Manage, Copilot, and Create ticket buttons along the top. Similar issue on the Ticket page, etc.
1 vote -
Able to search Custom Fields in Asset Mangement
Or add a default Field for Serialnumber
2 votes -
Postpone Software Updates
A Software Patch/Update Approval Process similar to the OS Patch Approval, but for software managed and updated by chocolatey or similar.
2 votes -
Select updates to block/install.
The ablility to push a specific update from a list to clients and to also block certain updates from installing automaticly.
2 votes -
Profil de seuil : délai d'exécution au démarrage
Suggestion d'amélioration – Profil de seuil : délai d'exécution au démarrage
Il serait très utile de pouvoir définir un délai d'exécution pour certains éléments du profil de seuil, notamment ceux liés à la vérification de services Windows. Par exemple, permettre de lancer la vérification d’un service 2 minutes après le démarrage du système permettrait de réduire significativement les fausses alertes générées avant que tous les services aient eu le temps de se stabiliser.2 votes -
Reports Name missing
I would like to request an enhancement that allows the assigned report name, such as the customer name or a unique report identifier, to be clearly displayed. I have created several reports, some of which are sent to customers and others to myself, for example status updates or internal reports. At the moment, the report name is not visible in the email preview, the email content, or within the report itself.
Adding this information would greatly improve clarity and usability, especially for users who manage multiple reports in parallel. This enhancement would reduce confusion, minimize manual verification efforts, and help…
1 vote -
Sort
In the mobile app there's no ability to sort. For example, you can't sort tickets newest to oldest or vice versa.
1 vote -
API for emails to pull tickets in via API calls rather than forwards or SMTPAuth
An option to integrate with email providers i.e. Microsoft via API calls rather than forwards.
This would allow emails/tickets to be pulled in fast, secure and minimises the amount of issues that can arise from email forwards and can help prevent ETP systems from double scanning emails that have already been checked (reducing hops and preventing further delivery issues)
1 vote -
share and move reports
Better process to Share/Move Atera Reports - Can we PLEASE come up with a simple and logical way to Share and Move reports in Atera? I have to reach out to Atera tech support to help with this and even support has to look it up and figure it out. It is ridiculous that there is no easy way to just Share and Move reports between personal folders/groups and shared folders/groups. And it's even more frustrating that Atera doesn't seem to really care about it. Support technicians have to look it up to actually find the way to do it…
1 voteHi,
We wanted to let you know that your idea is currently under review by our Product Marketing team.
We appreciate your patience during this process and will be happy to assist more.
Best regards,
The Atera Team
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Date format API
The date format should generally be configurable, and in communication with the API, it should at least conform to ISO 8061
1 vote -
wiztree integration
It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.
27 votes -
Agent-reported device name synchronisation
Hi Atera team,
First of all, I just want to say how impressed we are with the platform. The pace of development, the clarity of the API, and the overall reliability of the agent have made Atera a core part of how we operate day to day. It’s clear a lot of care has gone into building something that scales well for real-world MSP use.
We wanted to raise a small but potentially high-impact feature request around device naming and agent reporting.
At the moment, if a device hostname is changed locally at the OS level, that change does not…
1 vote -
Button to go to 'next' and 'previous' ticket
There's an idea on this, but I am posting this as I feel the other ones are not really explained thoroughly.
I think there should be the option of -- if you're seeing your ticket 'view', to have the option to go to the next ticket.
on my organization, we open tickets to track certain stuff for records, just like any other else, but there has been the occasion where I have over 10+ tickets that I want to 'close' but I also want to Open the ticket, to see the last update I made, add an extra comment such…
1 vote -
tabs
Tabs should close when tickets are resolved/closed - There are filters to check on old tickets (closed/resolved).
Alternatively, the option to turn off tabs altogether would be welcome.
1 vote -
Network traffic monitor
I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.
15 votes -
Forward email from non english Outlook to create a ticket
I'm sorry to inform you that all people are not using english version of outlook or gmail. Please, be nice with us, and fix the forward email to create a ticket at the requester name (and not the tech).
1 vote -
upgrade windows 11 to the last build Progress bar on the atera console and on the user side
Hello, i need to know when i start an upgrade for a win 11 station build from 24h2 to 25h2 a progress bar in Atera and user side , may be this future need to be expand because upgrade windows has few things that need to be check before like saving user data, i try on my end and the report i get is first failed and after 5 min it will say 100 complete but it will not upgrade , i will also like to chose to a build to upgrade to if possible, if it's possible to add…
1 vote -
Add departments in MSP
I need to use that: https://support.atera.com/hc/en-us/articles/4434393221148-Add-and-assign-departments
It's not possible in MSP account. Why? It's really usefull for big customers !
I need do cut a customer in subdivisions, and it's not possible. Incredible !1 vote -
Integration and Partnership with Afi.ai
Atera should explore a partnership and integration with Afi.ai to deliver advanced data protection and cyber resilience capabilities directly within its platform. Afi.ai is a leading solution for automated backup, ransomware protection, and rapid recovery for Microsoft 365 and Google Workspace environments. By integrating Afi.ai’s AI-driven backup and security features with Atera’s RMM and PSA tools, MSPs and IT teams could offer clients a unified experience for endpoint management and cloud data protection. This collaboration would significantly reduce operational complexity, strengthen business continuity, and provide a competitive edge by combining proactive IT management with intelligent backup and recovery—all in one…
1 vote
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