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4973 results found

  1. Set up an automation rule to assign tickets with a specific subject line to a designated client.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. New feature dark mode for atera app Android and IOS.

    87 votes

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    4 comments  ·  Mobile App  ·  Admin →
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  3. For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.

    25 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. Please make splashtop SOS part of the subscription rather than marketing the option and needing to go and buy it, even if it is an example included in the top two options and discounted pricing for the other tiers rather than needing to pay full price, where Atera can get bulk discount and save everyone money

    3 votes

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  5. Quickly merge or identify agents with the same S/N or netbiosname to remove duplicates in the console

    29 votes

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    1 comment  ·  Agent  ·  Admin →
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  6. Color coding options for ticket status's.

    11 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. On the Devices page (or any other Assets' page) The user should be able to select all devices without having to scroll all the way down to display all devices.

    3 votes

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  8. It would be extremely helpful if Atera offered the opportunity to manually deactivate agents without deleting it completely from the system. There are often devices that are retired or temporarily inactive, but the data of which we still need for documentation or reporting purposes. At the moment, however, we only have the option of leaving them in the system, which means that they are still shown in reports and in patch management-which leads to confusion and unnecessary notifications.

    Application:

    Archiving: Devices that are no longer used actively are to be archived without being completely removed. In this way, historical data…

    5 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. Gestion des sauvegardes via SYNOLOGY C2 BACKUP depuis ATERA

    3 votes

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  10. Exactly as it says... Allow ticket automation rule to be triggered by ticket activity status (which is an automatically updated field), not just ticket status (which is manual and can be forgotten).

    Use case - if ticket is waiting for customer reply for 24 hours, send reminder email. If ticket is awaiting technician reply for x hours, send email to rep and change priority.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Die elektronische Rechnungsstellung kann dabei über verschiedene Standards bzw. Spezifikationen ermöglicht werden, darunter z. B. mittels des Standards XRechnung.

    Die europäische Norm für elektronische Rechnungsstellung EN-16931 gibt die Verwendung des strukturierten Datenformats XML für den elektronischen Rechnungsaustausch vor, welches eine automatisierte Rechnungsverarbeitung ermöglicht.
    Damit jedes Mitgliedsland die europäische Norm EN-16931 mit seinen länderspezifischen Anforderungen umsetzen kann, definiert jedes Land seine spezifische Core Invoice Usage Specification (CIUS).
    Der Standard XRechnung repräsentiert die nationale Ausgestaltung der europäischen Norm EN-16931 in Deutschland – also die deutsche CIUS – und wurde von der Koordinierungsstelle für IT-Standards im Auftrag des IT-Planungsrates erarbeitet.
    Der Standard wurde…

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  12. I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system

    60 votes

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    0 comments  ·  Agent  ·  Admin →
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  13. We would like to get an Alert via email when a new Agent has been installed on any of the customers.

    Some Customers install agent by them self therefore we need this notification.

    25 votes

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  14. For the love of god put a Create Ticket button on the ticketing portal. There's only 2 things on this screen knowledge base and tickets. More than likely this person is on the tickets screen to put in a ticket. Place it at the top or above the categories for easy access. It's confusing that people have to click Tickets, to make a ticket when they are already on the tickets screen. It's just an unnecessary step.

    4 votes

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  15. Independent of Customer.

    Show all devices connected to a specific folder [ Server ] ...

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. When preventing Atera agent uninstall, support informed me that running powershell command to uninstall Atera agent is the only option. Pushing the uninstallation from the console should be enabled

    15 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. It would be nice to keep a history of asset changes. For example, we have all our laptops/desktops as assets. These items get assigned to a user but can be reassigned to someone else. It would be great to see everyone it has been assigned to. Also, if we change the name of a computer, that should be recorded in the asset history.

    4 votes

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  18. We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.

    42 votes

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  19. It would be very useful if we could actually export some filtered views. Example, I filter a customer's critical alerts, which is a nice one, but them I am unable to export such information easily. I normally have to do many screenshots or save a small video and share it with my customer. If we could just filter the alerts and then export that view, it would be much easier for documenting and sharing.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. Atera is sold as an MSP tool, but is completely unsuitable for this.

    In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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