4766 results found
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Patch management
To be able to schedule Patch management tasks, this would be useful for Mac devices that require Upgrade patches to be run via Patch management instead of IT Automation profiles.
This workaround is useful for Mac devices that are offline, in order to help automate pushing Upgrade patches
86 votes -
Software Bundle Deployment Very Slow
Software Deployment is incredibly slow, and lacks any meaningful feedback during and after the process completes. No matter how many softwares are included in the list, it seems to take nearly an hour to deploy. Meanwhile, when we use a script to deploy a series of Ninite packages, they are done in 20 minutes...
At this point we only install two things from our default software bundle, and it STILL TAKES FOREVER. We don't even know when it really finishes without pulling event logs.
The whole point behind automation is to do it faster than a person... right now the…
2 votes -
Dynamic field mapping for Cloud Actions via Custom Fields
Summary
Cloud Actions should be able to pull values for API calls dynamically from user-defined Custom Fields, instead of only supporting static input or full list retrieval. This would enable targeted update/write operations against the Atera API (and external APIs) without having to manually identify the relevant record.
Current behavior
When I set up a Cloud Action against the Atera API (e.g. "Update Customer"), I can essentially only retrieve all entries via the API. There is no way to dynamically bind a call's parameter to a specific record or an existing Custom Field. As a result, targeted updates are cumbersome…1 vote -
Copilot window obscures device function buttons
On a device page, the AI Copilot windows obscures the Connect, Manage, Copilot, and Create ticket buttons along the top. Similar issue on the Ticket page, etc.
3 votes -
Driver version - Hardware
It would be useful if, when selecting a device, a submenu was available within the Hardware section, in which to collect the different peripherals and display the list of drivers with their relative versions.
3 votes -
no details of the queued devices that did not get updated when IT automation profile
How do we know if the offline devices got updated when an IT automation profile is set to queue devices for a week or a month .
The report should mention if any of the device got updated when they came online. This will confirm if queuing devices even works.2 votes -
Signature ios
Add signature options to mobile apps for technicians. Currently it doesn’t pull them through from profile so responses done on mobile app don’t include a signature
4 votes -
I would love to have more columns in the device search, for example looking for device serial number would be great
Having more options to quick search would be helpful minimizing the time to look into each device detail.
for example I would love to see columns such as, Device serial number, Processor, Memory, MAC addresses ...12 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Time Since Last Activity Condition
I would like to see a trigger or condition based on the Time Since Last Activity of a ticket.
I am wanting to create an automation rule that sends an email to a technician after 72 hours since last activity on an open or pending ticket as a reminder to follow up on the ticket.
1 vote -
Limit bearer token to ipv6 address
Allow IPv6 as well as IPv4 on bearer token.
When creating a new API Token I have to allow all Any since our production servers use IPv6 and the input form will not allow that.
1 vote -
Device Page Title Arrangement
On the Device page you should improve navigation by organizing the title line in this format:
Back arrow, Device OS Type, Favorite Star, Customer Name, Folder, Device name
Also in the sub title you could list the currently logged in or last active user next to the contact to see them at a glance instead of navigating to the tabs below.
This would prevent the need to look at the Overview tab to identify the relationship of the device. it is exspecially helpfull if multiple organizations have similar or exact device names (ie:server). Also providing a refresh button or auto…
1 vote -
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Currently, the setting applies to either all or none.For example:
- Do not create contacts for emails originating from public domains (e.g., Gmail).
- Automatically create contacts for emails from recognized company domains.Ideas for configuation either:
- Maintaining an allow list of approved domains, or
- Maintaining a block list of domains to exclude from contact creation.
Thank you for your consideration
1 vote -
Ability to copy a ticket
Sometimes I have to create several tickets that have all the same information - it would be helpful if we could "copy" a ticket as a starting point and have it bring over all the info (categories etc.)
2 votes -
Use multiple monitors at the same time with AnyDesk.
Use multiple monitors at the same time with AnyDesk.
3 votes -
Print MULTIPLE Tickets
I would like Atera to have the ability of print multiple tickets.
In the past, I see that someone suggested the Idea and It got moved to production and it's live now.
However...
In my organization, we are ask in a monthly base, to describe and summarize our 'highlights'.
What I have been doing it, it's I go through 20~ tickets manually, select the print option, and save it as a PDF...
Then I use AI to give it formatting base on the ticket in that PDF.
I would like, and I think it will be useful-- to allow multiple…
2 votes -
Emails to other than the requester
I would like to be able to start a "side conversation" on a ticket for when I need to communicate with a third party related to the issue at hand.
70 votes -
Include snippet for Contact First Comment
Crate a snippet for Contact First Comment so that it can be added to an email template used for resolution.
3 votes -
Kill Splashtop SOS sessions
Terminate Splashtop SOS sessions directly from Atera when the session limit message appears, instead of waiting one hour for them to expire automatically
2 votes -
Ticket tabs "more"
When there are more than (on my screen) 13 ticket tabs open, you get a "x more" (x being a number) stack to the right.
I cannot find an option to close open tabs in that list.
Please add an "x"-Button next to ticket title in that list.2 votes -
Make all custom fields available in scripts
Currently only agent custom fields are available to use in scripts. All custom field should be available (where sensible). For example, customer wide custom field containing data we want to access in a script.
5 votes
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