5022 results found
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2 votes
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azure department
Include the department as a sync'd field with Entra ID integration
1 vote -
Custom fields in device note not visible
Custom Field Device Notes Not Persisting
Issue:
Custom field device notes are not visible by default. To view them, the field needs to be expanded. However, once the page is refreshed or navigated away from, the field collapses again and does not remain in the expanded state.Expected Behavior:
Device notes should either be visible by default or remain expanded after leaving and returning to the page.Actual Behavior:
The field always collapses, requiring manual expansion each time.Impact:
This makes it inconvenient to quickly review notes and reduces usability.1 vote -
change public entry to be a private entry
We email into tickets renewals for services from suppliers then email to the customer on this ticket to advise on renewal pricing.
If we just change the ticket to the customer they see the history from the original entry.
We need to be able to change this to a private entry so the customer does not see the whole email chain.
1 vote -
Asset Depreciation Tracking Based on Cost and Year Usage
Description: Add a native feature to calculate and track depreciation of IT assets based on purchase cost and age. Admins should be able to set depreciation method (e.g., straight-line), useful life, and view current book value. Include exportable reports for finance and budgeting purposes.
Use Case: Supports financial planning and asset replacement strategies by providing real-time depreciation data.
1 vote -
Device Check-In/Check-Out Workflow for Loaner Management
Description: Introduce a check-in/check-out status system for devices, distinguishing between permanently assigned assets and temporary loaners. Admins should be able to mark devices as “Checked Out” with user details and expected return date, and “Checked In” when returned. Include reporting capabilities for tracking overdue returns and usage frequency.
Use Case: Streamlines loaner device management and reduces loss or misplacement of shared assets.
1 vote -
Software Inventory + Warranty Expiry Notifications
Description: Add a native dashboard and reporting capability to track installed software per device, along with warranty status and expiry alerts. This should include vendor, version, install date, and license status. Warranty alerts should be configurable and visible in both the console and extractable reports.
Use Case: Improves visibility into software compliance and asset lifecycle management, reducing risk of expired warranties or unlicensed software.
1 vote -
Software Inventory + Warranty Expiry Notifications
Description: Add a native dashboard and reporting capability to track installed software per device, along with warranty status and expiry alerts. This should include vendor, version, install date, and license status. Warranty alerts should be configurable and visible in both the console and extractable reports.
Use Case: Improves visibility into software compliance and asset lifecycle management, reducing risk of expired warranties or unlicensed software.
1 vote -
Track Historical Device Issuance (User Assignment History)
Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.
Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.
1 vote -
1 vote
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merging tickets
When the Merge ticket box comes up instead of having to know the ticket number or title can a list of open tickets be displayed in the drop-down list
62 votes -
Sort by activity status
On the tickets page, please add the ability to sort by activity status, add new columns, for example date created, ticket age and the ability to simply click on the title of the columns to sort it instead of using filters, and instead of having a small coloured dot, it will be more noticeable if the entire text is highlighted.
1 vote -
Make url clickable from script based custom field
So i basically have PowerShell script that outputs a device specific url.
This works so far but there is a catch. The ouput of the script gets interpreted as plain text (obviously). But when i copy the same text in the "normal" custom field with type text the link does get recognized as one and is clickable (you can see how in the added picture).
-> So you don't have to copy paste the link manuallyMy usecase for this would be to automatically generate a Link to a device vendors support site via the serial number.
So I fetch…1 vote -
New UI Customer View - Favorites Needs to be its own section
In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.
28 votes -
Sites / Assets Screen Improvements
The Sites / Assets screen is lacking in functionality.
The ability to customize columns needs to be added and all asset fields should be added as available filters.
Also, the search should be improved to search all fields.
The primary fields I need visibility on are 'Model' and 'Serial Number'.I am pushing to switch my asset tracking to Atera and this functionality is the only issue stopping me from being able to do so.
6 votes -
Change management
Change management. For tracking changes made in different setups. I.e microsoft security setup. With suggestions, status for implementing changes and so on.
161 votes -
kill this website
This website is all but ignored by the dev team. just kill it so we do not get false hope.
the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere
3 votes -
IP private Column
I'd like to suggest an improvement for the Customer > Devices view. It would be very helpful if the "Private IP" address could be added as an optional column via the "Edit Columns" feature. Currently, this information isn't available in the list view, and having quick access to it would streamline diagnostics and device management.
3 votes -
Version-lock
In development environments, it's critical to be able to set a specific version to applications, which cannot be upgraded further.
It's mostly used for browsers and infrastructure (For example, smbclient for domain-binding changed its tags and broke processes).
Setting up version lock for all packages (not just excluded windows updates) will allow for stable systems.2 votes -
Import Public Holidays for Business Hours
Currently, there is only an option to manually add public holidays in the Business Hours settings. However, it would be better if we could import public holidays from a CSV or TXT file, or from a URL
1 vote
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