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4714 results found
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Detailed logging for Users
Maybe a more detailed break down for customers. ie Their log in/out activity for the past month. Help determine if they were on and working when they said they were.
3 votes -
Multi Tenant Azure AD Sync
The Azure AD sync is great but you can only connect a single tenant. Please can you add the ability to sync from multiple microsoft tenants.
3 votes -
using the Description filed to setup automation ru
it would be awesome if we can use the description field in the ticket to setup an automation rule, for example > if the description filed contain a word > assign to technician
1 vote -
Widget
This is not a original idea or though, but one I would like to see implemented in your software suite as I know having this feature will enable better logging, auditing, and tracking of jobs by technicians.
I would like a chart/graph ability or widget that I can then customize to track certain metrics. For instance, I would like to make a pie chart of all the tickets I've worked.
I would like to do this for all technicians so that the organization as a whole can see who did what, what kind of ticket, etc. If you need a real-world example, JIRA by Atlassian has such a feature.
I want this feature so that I can then have on my Dashboard for the whole company to see, what tickets, for what client were resolved. This whole give us the ability to see trends better, not only for the ticket type, but technician trends as well.
This is not a original idea or though, but one I would like to see implemented in your software suite as I know having this feature will enable better logging, auditing, and tracking of jobs by technicians.
I would like a chart/graph ability or widget that I can then customize to track certain metrics. For instance, I would like to make a pie chart of all the tickets I've worked.
I would like to do this for all technicians so that the organization as a whole can see who did what, what kind of ticket, etc. If you need a…
1 vote -
API: Include Ticket # in response when I create a ticket
As it stands, if we want to use the API to create a ticket and then interact with it, we need to create the ticket and then constantly poll the API to find the ticket.
Since any API request has to involve a response from Atera servers regardless, could the Ticket# of the created ticket be included in the response?
This could be expanded to other API calls, i.e., when you create a customer, alert, contact, device, etc.1 vote -
Allow the ability to display more than 20 tickets at a time and forego the endless scroll!
My group has a ticket spam filter in place that has well over 8000 tickets built up. It would be great if a simple "view all" or ticket display range that goes beyond 20 were created. This way I don't need to lock up my browser endlessly scrolling or deal with the delay between deleting 20 tickets at a time. This is a simple and efficient change that would greatly help out those with large amounts of tickets for services that need to be logged, but ultimately will be deleted.
15 votes -
SSD TB written threshold
It would be great if there were a way to monitor the approximate life remaining on an SSD. I have seen many fail without any SMART alerts. TB written seems to be the best measure.
4 votes -
Access Roles for Technicians - Server Access and Customer Assignment
For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.
And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access versus all or nothing.
For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.
And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…
4 votes -
Assets Log and Per Company
Can we please under Assets of each company have a log who it was assigned to previously if pulling a report to show as an example screen was at user 1 from 2009 until 2010 as well as assign asset groups to certain companies? We dont want 100 boardroom devices showing part of dropdown, just selected groups as a example, screens and desktops
1 vote -
Battery Threshold category
Battery threshold alarm, please...
Not currently available in the custom section (like hd space etc...)3 votes -
Enhancing Remote Access Management: Integrating Atera Agent for HTML-based Device Control
The ability to remotely access devices such as ILOs, Switches, Copiers, etc., directly from the console via the Atera agent would be greatly appreciated. This feature would enable more efficient and simplified management of these devices, thereby providing a smoother and more productive user experience.
5 votes -
Altaro integration for backups
Altaro integration for backups would be ideal. Especially if Veeam is planned for the future.
8 votes -
Login and user activity history of any device.
Please Add or maintain login history and activity of any user on any device either online or offline. So we can export it later
9 votes -
Patch Management Notifications
Patch Management Profiles should include options to configure a custom message to pop-up for the end users. It would be nice to be able to give users a warning notice letting them know of the updates and reboot. Give the users the ability to postpone the reboot for the number the Admin allows (3 or 5 times) and after the final warning the updates are applied and rebooted.
15 votes -
Activity Status "Awaiting on customer reply" should stop the SLA as well
Activity Status "Awaiting on customer reply" should stop the SLA as well
111 votes -
Patch Logging
It would be extremely beneficial if there were logs of which patches were deployed to an agent in case of issues.
We had a Mac device restart after receiving an update and it booted back into recovery with us unable to recover the device. Without knowing which patch this device received, we cannot exclude the patch from other devices. Instead we have to disable OS updates to avoid any additional device failures.
7 votes -
Battery Health Report
Hello, it would be good if we could run a report to collect the battery health of all devices for all customers.... or at least set an Alert or Warning up if a battery falls below a certain percentage
273 votes -
Patch Management and IT Automation
Add option to limit a Technician's access to see only specific IT Automation Profiles, depend on his access rights to customers.
2 votes -
Email reports with exported Excel copy
It would be a nice feature to have reports scheduled to be emailed out and attach an exported Excel copy of said report defined by parameters.
For example a timesheet report between the 26th of the previous month to the 25th of the current month exported as and Excel spreadsheet and then emailed to desired recipient.
4 votes -
password field
I use alot scripts in atera, and have done the following script to retreive the LAPS password.
$username = "{[nomeutente]}"
$password = "{[password]}"$hostname = $env:COMPUTERNAME
$cred = New-Object System.Management.Automation.PSCredential($username, (ConvertTo-SecureString $password -AsPlainText -Force))
$admPwd = Get-ADComputer -Filter {Name -eq $hostname} -Properties ms-Mcs-AdmPwd -Credential $cred | Select-Object -ExpandProperty ms-Mcs-AdmPwd
Write-Output "Admin Password: $admPwd"It would be usefull that when i have to write the password in the variable request {[variablename]} using it's placeholder it shows asterisks while i write it and not showing it in plain text. Maybe you could create a specific placeholder for password fields like {*[passwordvariable_field]*}
I use alot scripts in atera, and have done the following script to retreive the LAPS password.
$username = "{[nomeutente]}"
$password = "{[password]}"$hostname = $env:COMPUTERNAME
$cred = New-Object System.Management.Automation.PSCredential($username, (ConvertTo-SecureString $password -AsPlainText -Force))
$admPwd = Get-ADComputer -Filter {Name -eq $hostname} -Properties ms-Mcs-AdmPwd -Credential $cred | Select-Object -ExpandProperty ms-Mcs-AdmPwd
Write-Output "Admin Password: $admPwd"It would be usefull that when i have to write the password in the variable request {[variablename]} using it's placeholder it shows asterisks while i write it and not showing it in plain text. Maybe you could create a specific placeholder for password fields like {*[password…
2 votes
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