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4971 results found

  1. It would be very convenient if you could have several tickets open as tabs within Atera. This would allow you to switch between several tickets, no matter where you are in Atera. I know that you can simply open several browser tabs, but I think it would be much better to have tabs within Atera. Especially if you use Atera as a "web app". This would significantly increase productivity and it would be much easier to keep an overview.

    6 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Allow multiple white label templates based on customer. For example one of our customers would like to resell our service but having our branding won't work in that situation. So having an option to choose a white label template per customer would be a good feature.

    4 votes

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  3. View only license: license for our accountant, sometimes they check what we have in the system is the same. We give them one of our user for that day and then we cannot work. Would be nice to have a view only license

    29 votes

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  4. Integration with UniFi Cloud

    959 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Currently, there is no option to add additional technicians on a short term basis (I have this requirement from time to time). Currently i'd have to pay for a full 12 months and this is not cost effective.
    Please add the option to add new technicians on a monthly basis, even if existing technicians are on the 12 month commitment pricing model.

    4 votes

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  6. In the old interface, changing the status to "closed" would bring back the ticket overview. In the new interface, after closing the ticket, it remains in the viewport, and we have to click again to see the ticket overview.

    Please fix or address this bug/feature request.

    2 votes

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  7. In the old interface, all links from a message opened in a new tab. However, in the new interface, these links open in the same tab. This is inconvenient because we have to use the browser's back function to return to the ticket, which takes time to load and is not user-friendly. 90% of our tickets contain links that we need to follow.

    Please fix or address this bug/feature request.

    2 votes

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  8. While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.

    My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu…

    4 votes

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  9. Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.

    13 votes

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  10. Don't offer KB5034441if Windows Recovery Environment is not enabled.

    2 votes

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  11. I saw there is no way to change the monitoring agent for multiple devices, i have to do it one by one it will be very helpful if i can do it in bulk
    Thanks.

    3 votes

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  12. Ability to select a ticket and then "print" (paper, pdf) the entire ticket record (time entries, products sold, etc.).

    16 votes

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    0 comments  ·  Customers  ·  Admin →
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  13. Manually set the closed date of a ticket - Would like the ability to set a closed date in the previous months time period to make sure it is added to the monthly billing batch.

    2 votes

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  14. Script syntax highlighting on script editors would be beneficial for legibility.

    2 votes

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  15. Integration with Freshservice

    2 votes

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  16. Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

    203 votes

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  17. The Agent Name already grabs the Device Name of the PC automatically unless you manually edit the Agent Name once. Once you do that, it will never revert to the Device Name. Please allow Atera to have the Agent Name pulled from the PC Device Name again after the Agent Name has been edited. The workaround is to uninstall/reinstall Atera but that is not practical.

    1 vote

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  18. The "Windows Insider Pre-Release"-Updates should not be suggested to be installed. In productive systems this is a no-go for us.

    2 votes

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  19. Would be nice to have a spell check and/or spell correction when adding notes or modifying tickets.

    70 votes

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    1 comment  ·  Tickets  ·  Admin →
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  20. It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.

    Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.

    10 votes

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