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5044 results found
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Add more agent to a specific contact
Hi, I need to assign different agents to the same contact but I can't find how to do it. Let's imagine a scenario in which a specific contact has an Apple computer, a windows desktop computer and a windows notebook. Currently the tool only allows you to connect a user to only a computer.
6 votes -
Cynet Elite
I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.
Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through Atera, providing a more robust and integrated solution.
Currently, Atera does not offer any cybersecurity applications beyond antivirus, and the inclusion of the Cynet Elite package would significantly fill this gap, offering enhanced protection and peace of mind.
I kindly request that you consider offering the Cynet Elite package through Atera. This enhancement would be invaluable for users like myself who seek to streamline their IT and cybersecurity management.
Thank you for your attention to this request. I look forward to your positive response.
Best regards
I am writing to express my interest in the recent addition of the Cynet app to the Atera platform. However, I have noticed that the current offering is limited to the Cynet 360 version.
Given the comprehensive cybersecurity needs of my operations, I believe that incorporating the Cynet Elite package would be highly beneficial. The Elite package, which is available for $9 per month per endpoint on the Cynet website, offers an array of advanced security features backed by 24/7 Managed Detection and Response (MDR) support. This addition would greatly enhance our ability to manage both cybersecurity and IT through…
3 votes -
Be able to build the basic Patch Status Summary report in advanced reports
We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.
I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.
It would be nice to be able to do this because 1. we would like more metrics that the classical report gives us and 2. when exporting the classical report it turns it into a very very ugly PDF.
We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.
I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.
It would be nice to be able to do this because 1. we would like more metrics that…
3 votes -
Display CC in Ticket
The new layout does not allow to display other (cc-)receipients of an e-mail any more.
Can you please add that feature again?10 votes -
Have multiple accounts tied to the same email address - to split permissions
I use a split workstation, PAW with daily driver VM. I would like to be signed into Atera on the PAW as admin. On the daily driver I would be signed in as a lower privileged user just to use the ticket system. Both accounts could be tied to the same email address.
I should be able to have 2 sign ins for only the cost of 1 license, since they are both in use by the same person.
While I'm using the daily driver VM, I can't see the ticket system. I have to keep minimizing the VM to check on the PAW, where I'm logged into Atera as admin.
I use a split workstation, PAW with daily driver VM. I would like to be signed into Atera on the PAW as admin. On the daily driver I would be signed in as a lower privileged user just to use the ticket system. Both accounts could be tied to the same email address.
I should be able to have 2 sign ins for only the cost of 1 license, since they are both in use by the same person.
While I'm using the daily driver VM, I can't see the ticket system. I have to keep minimizing the VM to…
2 votes -
Shutdown and Power On Info
Some updates are affecting device performance. It would be better if we have an idea when did the user last shutdown and power on the device for us supports to advise them that the device needs a restart to avoid poor device performance
1 vote -
event viewer
The event viewer window is very small, we should be able to maximize this window. Also, it would be very good to be able to filter and search for specific events. Actually, the "Event Viewer" option from the devices is not very usable.
9 votes -
I'd like to be able to create a new contact from within the ticket.
When a ticket is already created, but the contact changes and the contact is not already created in Atera, I'd like to be able to create a contact from within the ticket.
8 votes -
excluding events based on details within the event description.
I'm proposing a new feature for the event monitoring functionality that would allow for more granular filtering based on event details.
Current Situation:
We currently monitor events based on Event IDs, such as Event ID 5136. However, there are situations where specific descriptions within those events are not relevant to our needs.
Proposed Feature:The proposed feature would enable us to filter events based on keywords or phrases within the event description. This would allow us to:
1- Reduce Noise: Exclude irrelevant events like those containing "AC Power" in the description for Event ID 5136.
2- Improve Focus: Focus on the specific events that are most critical for troubleshooting and monitoring purposes.Benefits:
Increased efficiency in event monitoring by focusing on relevant information.
Improved clarity and reduced clutter in the monitoring interface.
Enhanced ability to pinpoint root causes of issues.
Thank you for your attention to this matter.
I look forward to hearing you backI'm proposing a new feature for the event monitoring functionality that would allow for more granular filtering based on event details.
Current Situation:
We currently monitor events based on Event IDs, such as Event ID 5136. However, there are situations where specific descriptions within those events are not relevant to our needs.
Proposed Feature:The proposed feature would enable us to filter events based on keywords or phrases within the event description. This would allow us to:
1- Reduce Noise: Exclude irrelevant events like those containing "AC Power" in the description for Event ID 5136.
2- Improve Focus: Focus on…3 votes -
Customer Business Hours
I'd like an option to input a customer's open hours in their profile, possibly with a mark set on the full customer list as to whether they are open or closed. We schedule a lot of updates, reboots, and the like outside of business hours, so knowing if an office is open or closed at a glance would be especially useful, rather than calling them.
2 votes -
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a pr
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a prioritization order based on urgency or importance. This feature would greatly enhance efficiency, especially when team members are unavailable, and ensure that the most critical issues are addressed promptly.
2 votes -
Retired Devices should have a separate folder if they need to be quickly redeployed
Retired Devices should have a separate folder if they need to be quickly redeployed
11 votes -
https monitoring script
I am monitoring a website via HTTPS. When the website goes down it requires a restart of the service. I have created a script that does this. It has to be run on the host manually as there is no link between the alert and the host.
can we have have an option that when the HTTPS monitoring triggers an alert that it has the option to run a script on a host. Still alert to the issue but perhaps be able to resovle it automatically and right away.
3 votes -
Email Template for Ticket Comments
Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.
When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given from techs is "unfinished" like I just didn't take the time to work on those emails when every other email they get is very clean and formatted with detailed ticket information, backgrounds, custom fonts, custom colors, custom formatting and padding, and logos.
Recommended Solution: When a new Atera system is started there are already 3 Automations generated for us. I suggest that another two be automatically added by default and an automation trigger be added to accompany the "Ticket Contact Responded" add a new trigger "Ticket Tech Responded" and remove all background automation that is sending the emails and let us control the emails and templates used.
This way they are turned on by default like they are now on the backend but gives us the freedom to automate them as we see fit and also add our templates to standardize them for all support emails that leave the system.
P.S. There really should be no emails that go out to a contact we cant edit the template of, that just seems like such a basic function.
Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.
When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given…
2 votes -
CVE Reporting time period comparison
I like to get a metric (such as graph, chart or csv) to compare CVEs for all customers from 3 months ago to now. This relevant from IT side and I suspect would be useful info on MSP side as well to validate if current remediation is having an impact as a reporting tool.
7 votes -
Work From Home with Windows Server
It was explained to me by a support representative that Atera had decided that "Work From Home" should not be available on servers. I believe that decision should be relegated to us as the decision makers for these systems. Case in point: I have a third party consultant who needs access to a server to do maintenance on an accounting software. I believe it should be within my authority to authorize the use of Splashtop on this machine.
7 votes -
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously
It's quite frustrating for a technician not to be able to open Atera on more than one workstation simultaneously. It would be nice to be able to open Atera on at least two workstations in one session, without having to disconnect from the first one each time. Let me explain: I have to go from my office workstation to my workstation in the workshop several times a day, and each time I have to close the first workstation for Atera to work properly, then reopen it when I come back.
28 votes -
Satisfied Customer Report sent to External Email
In the Satisfied Customers Report, we can scheduled to sent Report to technician.
However, we cannot sent to our manager or supervisor (external email). Please activate this as the other in Basic Report can do.2 votes -
Bulk Assign Contacts with Agent
Hi. I have an idea. We may know how to bulk assign contacts to Agent so that it makes efficient time. Atera could create bulk assigm contacts feature. Thanks
1 vote -
The ability for technicians to make MS Teams calls to contacts from within a ticket.
It would be nice to have the ability to make a MS Teams call to the contact within a ticket.
8 votes
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