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4752 results found
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Separate temperature alerts by hard drive
We need the ability to monitor hard drive temperature alerts differently for different drives.
We can separate drives for disk USAGE and need to be able to for temps as well.1 vote -
2 votes
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bitdefender integrity monitoring
Bit-defender has Integrity Monitoring which is a great security feature, upon inquiring with bit-defender and confirmation from Atera support this feature isn't available for instances integrated with Atera. We can see the Integrity Monitoring but unable to apply any of the rules.
Need this to be turned on to meet PCI requirements and enhance overall end-points security.62 votes -
PandaDoc
PandaDoc is an amazing platform for document creation, e-sign, quote builder, has tons of community-made templates, and lots of other features. Since I only see 1 option for document creation and e-sign in the application store, this would be a welcome addition. Being able to pull in contract rates to a pandadoc quote builder document, MSA, SLA, SOW, etc would be an awesome feature!
1 vote -
Bulk creation of monitoring devices
When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.
5 votes -
making custom fields that can automatically populate information
In other RMMs we were able to create a custom field in an agent and then define registry keys to automatically populate those fields. Can we have something like this?
1 vote -
Customize customer portal
It could be nice to have the "customize customer portal" option. So that we can add/remove things from the customer portals.
29 votes -
Deploy Atera Agent via JAMF PRO
Currently, I am not able to deploy Atera Agent using the command privided via JAMF PRO due to some permission issues.
We need a way to deploy the script through JAMF PRO
1 vote -
add custome values to agent api response
when calling https://app.atera.com/api/v3/agents?itemsInPage=50 it would be nice to have custom values attached to the agent returned in the agent json.
currently i have to loop agents to collect custome values causing more api calls and over heads for a simple dashboard.
3 votes -
A way to auto merge tickets if it has multiple alerts coming in
We are seeing that we will get multiple of the same alerts for the same device throughout the day. We would like to have the ability for it to either auto merge or auto close any new tickets that come in if we already have a ticket open for that specific alert.
8 votes -
SLA to work with Tickets based on Customers Contract SLA
When a Support Agent takes a phone call and opens a ticket for a specific client we should be able to see how long we have to fix this ticket.
Some clients might pay a large amount of money on a monthly basis and wants everything included.
So when an agent opens a ticket over the phone it does add the SLA ONLY IF it is set to hourly rate - not managed with monthly fee I cant see the option to select the Contract which they are actually on.
But if the customer opens a ticket from the helpdesk agent it works perfect and shows how long is remaining on the SLA.
I think there should be a way to add the Month to month Monitoring SLA for clients in there tickets aswell.
When a Support Agent takes a phone call and opens a ticket for a specific client we should be able to see how long we have to fix this ticket.
Some clients might pay a large amount of money on a monthly basis and wants everything included.
So when an agent opens a ticket over the phone it does add the SLA ONLY IF it is set to hourly rate - not managed with monthly fee I cant see the option to select the Contract which they are actually on.
But if the customer opens a ticket from the helpdesk…
3 votes -
Patch Reports
We would like a report from the Windows patches which would send us a proper monthly report by email.
Preferably in a structured Excel worksheet without graphics.
Which we can also set more specifically regarding the device and the customer.2 votes -
Customer Asset Search
Under Customer Assets
- add ability to add/remove columns
- add ability to sort by column (sort by name, asset type, contact, etc)
- when entering query into search box, allow it to search all custom asset fields not just columns that are currently displayed24 votes -
Advanced reports and utilization
like to build out a report/ dashboard that shows devices per organization or a full overview on hardware utilization. this would be looking at a set percentage over the course of 24 hours, weeks months just like the devices page for metrics. what the percentages would be in an example is CPU to 50%, RAM to 60%, Network 80%. etc. and can see a list of any of those devices that go above to show in the report/ dashboard and not as an alert but as a way to identify possible upgrades or attention that will be in need. i like that there is a metric system in the device page (would like more advanced metrics) but i don't have any way to see or put that in a report other than having to go to each individual device or setting a low threshold for an alert which isnt ideal.
like to build out a report/ dashboard that shows devices per organization or a full overview on hardware utilization. this would be looking at a set percentage over the course of 24 hours, weeks months just like the devices page for metrics. what the percentages would be in an example is CPU to 50%, RAM to 60%, Network 80%. etc. and can see a list of any of those devices that go above to show in the report/ dashboard and not as an alert but as a way to identify possible upgrades or attention that will be in need. i…
1 vote -
Customizable Device Type
So I would like to have ability to define a device type beyond a server or workstation for availability monitoring. We use jumpboxes (devices we deploy to clients networks) with advanced tools and such on them and i would like the ability to define that and have a Single pane of glass as it were into the availability of said jumpboxes. I would be able at a glance to see how many of my jumpboxes are online across my clients. Only having servers and workstations does not give me the ability to monitor anything else easily. Additional types may be VIP, or Critical Infrastructure or something of the like.
So I would like to have ability to define a device type beyond a server or workstation for availability monitoring. We use jumpboxes (devices we deploy to clients networks) with advanced tools and such on them and i would like the ability to define that and have a Single pane of glass as it were into the availability of said jumpboxes. I would be able at a glance to see how many of my jumpboxes are online across my clients. Only having servers and workstations does not give me the ability to monitor anything else easily. Additional types may be…
1 vote -
customize automated technician email
Add the ability to customize the automated responses that get sent to users when technicians comment on tickets.
2 votes -
Azure Monitoring
Monitoring agents for Microsoft Azure.
Monitoring agent for Azure AD
It would be great to have the possibility to monitor Azure Element like Azure VMs, Storage Accounts, MySQL Database, PostgreSQL Database, SQL Database, Load Balancer, Virtual Network Gateways, Traffic Manager, Webserver, Certificates, Kubernetes, ...
It would also be interesting the collection of some metrics for historical view.
Azure costs could also be monitored2 votes -
ScreenConnect
I would like the ability to reference 1 install per customer or to be able to just connect to ScreenConnect with an Atera account. This could be as simple as automating the process for remote accessing a PC in ScreenConnect or allowing for there to be 1 ScreenConnect install per customer. This would allow us to stay organized in ScreenConnect while also allowing us to integrate our applications for ease of use. The way it's currently setup you would need 1 universal installer for SC which removes the ability to stay organized. At the very least add this option on the customer level so we can manually add the install info for that customer.
I would like the ability to reference 1 install per customer or to be able to just connect to ScreenConnect with an Atera account. This could be as simple as automating the process for remote accessing a PC in ScreenConnect or allowing for there to be 1 ScreenConnect install per customer. This would allow us to stay organized in ScreenConnect while also allowing us to integrate our applications for ease of use. The way it's currently setup you would need 1 universal installer for SC which removes the ability to stay organized. At the very least add this option on…
10 votes -
Assign a contact to multiple customers. a contact is manager of multiple customers. He can't see tickets from multiple customers. Help!
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email, the ticket will jump to the other customer (at which his email is assigned). We really need a fix for this.
We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email,…
11 votes -
Ticket Creation Alert
For IT techs that don't sit in front of a computer watching the Atera dashboard waiting for a ticket to be submitted, it would be nice to have an optional audio alert that can be toggled on to alert the technician(s) that a ticket has been submitted.
1 vote
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