- or
5056 results found
-
Ticket retention
We need a way to place a retention policy on the tickets that are under closed or deleted status.
Example: if ticket a ticket is closed or delete for 6 months of last modified date, then completely remove it from the platform. Sometimes our users send sensitive data over tickets even when we request they do not and we want to ensure if there is ever a data breach that the threat actor cannot mine legacy data.
1 vote -
More than one Atera agent install
Currently at the Moment the Atera agent only allows one install , when it installs it should have the company name on it too.
currently we have a other vendors that also use Atera and when they use there client it removes ours.
1 vote -
advanced report
Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"
or
"Show me all of the local administrator accounts for customer xyz"
or
"all open tcp 3389 for ip range 192.168.1.x"
6 votes -
Ability to assign a contact to multiple devices for work from home
Ability to assign a contact to multiple devices for work from home and have all contacts able to connect to the PC they are assigned to instead of just the main contact.
169 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
-
Enhanced Monitoring and Screen Capture Feature in Atera RMM
Enhance our monitoring capabilities by introducing a new feature similar to ActivTrak, which allows for advanced productivity tracking and the identification of suspicious activity on monitored computers.
We kindly request that Atera consider adding a feature that would enable us to:
Monitor Productivity: The new feature should provide insights into how employees are utilizing their time on company devices. This would include tracking application usage, website visits, and active/idle time, allowing us to identify potential areas of improvement in our workflows and employee productivity.
Capture Screenshots: To ensure transparency and security, the feature should include the ability to capture periodic screenshots of the monitored computers. These screenshots can serve as a visual record of user activity, aiding in troubleshooting, compliance, and security-related investigations.
Suspicious Activity Detection: Implementing an alert system for suspicious or potentially harmful activities would be invaluable. The feature should be designed to trigger notifications or alerts for specific behaviors, such as excessive use of restricted applications or unusual patterns of user activity.
Customizable Reporting: The reporting functionality should allow users to generate custom reports that present data in a clear and concise manner, making it easy to analyze productivity and security metrics.
Privacy and Data Protection: Ensuring compliance with data privacy regulations is of utmost importance. The feature should include the option to obtain user consent, provide transparency about monitoring activities, and allow for the configuration of data retention policies.
Enhance our monitoring capabilities by introducing a new feature similar to ActivTrak, which allows for advanced productivity tracking and the identification of suspicious activity on monitored computers.
We kindly request that Atera consider adding a feature that would enable us to:
Monitor Productivity: The new feature should provide insights into how employees are utilizing their time on company devices. This would include tracking application usage, website visits, and active/idle time, allowing us to identify potential areas of improvement in our workflows and employee productivity.
Capture Screenshots: To ensure transparency and security, the feature should include the ability to capture periodic…
17 votes -
Embeded iframes
Allow us to add embedded iframe links into articles
2 votes -
Internal reply edit button
An edit button should be in place for internal replies.
This would make tickets generally more readable and less cluttered.2 votes -
report for automation profiles assigned per folders
This report will allow us to check all machines before and after the patch automation process. It will help identify machines where patching was missed, enabling us to address any issues and ensure all systems are up to date. Additionally, if possible, we would like the option to set up donut charts for subfolders within customer folders to provide a visual representation of the data.
1 vote -
withsecure integration
Withsecure 3rd party integration, like the another serurity softwares.
5 votes -
Favorites should be easier to get to and personal
Make favorites easier and more personal. It takes longer to get to a favorite than to search for it the normal way. Also, favorites should be agent specific (or have a separate "agent" favorites?). My favorites are not the same as everybody else in the group.
1 vote -
support time-based automation rules in cascade
Would like support for time-based automation rules in cascade.
As an example, a ticket is automatically set to pending after 3 days with no response. Then set to closed automatically after 3 additional days with no response.Based on my conversation with support, currently, if changes were applied to the ticket automatically, the next rule that should be triggered will not work.
3 votes -
It would be nice to be able to exclude certain windows event errors from sending an e-mail. So not the event ID but the particular error
It would be nice to be able to exclude certain windows event errors from sending an e-mail. Not the event ID but the particular error message if it is not causing an issue with the system.
1 vote -
Export Potential CVEs in XLS Format
Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.
Benefits:
.Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
.Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
.Better Integration: Seamless integration with existing data processing tools and workflows.Impact:
. Efficiency: Saves time and enhances productivity.
. Accuracy: Reduces errors in manual data handling.
. Accessibility: Facilitates easier access and use of CVE data across departments.This feature will significantly improve the user experience and value of the Atera platform.
Thank you for considering this request.
Request to add a feature that allows exporting Potential CVEs in XLS file format within the Atera platform.
Benefits:
.Enhanced Analysis and Reporting: Easier sorting, filtering, and visualizing of CVE data in Excel.
.Improved Data Sharing: Streamlined sharing of vulnerability information with team members and stakeholders.
.Better Integration: Seamless integration with existing data processing tools and workflows.Impact:
. Efficiency: Saves time and enhances productivity.
. Accuracy: Reduces errors in manual data handling.
. Accessibility: Facilitates easier access and use of CVE data across departments.This feature will significantly improve the user experience and value of the Atera platform.
Thank…
4 votes -
Better notifications and android auto
Please increase notifications so that you can choose a specific client for new open tickets before assigned, it will also be awesome that these notifications come up on android auto, so if I leave early I don't have to check my cell all the time while driving, it can pop up like a whatsapp message on android auto and read it aloud, you guys know we always trying to access when we not at the office, the app needs some consideration, I also can't push any scripts from the app
1 vote -
universal / multi login
I have atera for my msp use. I just onboarded a client that already has atera for internal IT.
What im looking for is a global login or guest login that i could leverage my existing license to work with the client .
some way i could share my existing scripts/monitors/ automations and avoid having to pay for a seat on their tenant.
4 votes -
Agent Chat API
Need to expose an API for the agent chatting feature to allow it to push chat requests to a Teams channel, Teams bot etc.
2 votes -
Merging tickets should merge cc'd recipients
Scenario: we have two tickets: Ticket A, and a duplicate, Ticket B. Before realizing they were duplicates, tech responds to Ticket B and add's cc recipients. After realizing the tickets are duplicates, Ticket B is merged into Ticket A. The cc'd recipients on Ticket B should also merge into Ticket A
I found in Support Request #451828 that it is the designed behavior to drop CC'd recipients from Ticket B when merged with Ticket A. It would be much more useful if this behavior was the opposite; allowing a more fluid ticket conversation that is not disrupted by the merge of duplicate tickets.
Scenario: we have two tickets: Ticket A, and a duplicate, Ticket B. Before realizing they were duplicates, tech responds to Ticket B and add's cc recipients. After realizing the tickets are duplicates, Ticket B is merged into Ticket A. The cc'd recipients on Ticket B should also merge into Ticket A
I found in Support Request #451828 that it is the designed behavior to drop CC'd recipients from Ticket B when merged with Ticket A. It would be much more useful if this behavior was the opposite; allowing a more fluid ticket conversation that is not disrupted by the merge…
7 votes -
scripting off of custom fields or tickets variables
Automate Scripting off of custom fields variables
EX. Custom field is checked then perform y scriptAutomate scripting off of ticket automation rules.
EX. Ticket has status of "new hire" run script y.and even allow to apply and remove profiles to users automatically from tickets or custom fields.
1 vote -
Ticket Summary screen
Ticket Summary screen
a) Everything is far too large, some of us don't have high resolution monitors. Please make the info fit for a 1900x1200 display resolution.
b) there are items here that we DO NOT WANT to see, such as:
CoPilot and SLA. Please let us customize columns on this screen1 vote -
site public ip
The public IP address displayed on a device is helpful to know where the device is physically located. Maybe it's at a customer site. Maybe they are working remote.
Trouble is I have to memorize public IP addresses to figure out where the device is physically located.
This is helpful to identify Internet/firewall networking issue or if the user is in the building today.
I'd like to see the customer/site have a public IP (or multiple IPs) that would display on the device info.
Or do a reverse DNS lookup on the public IP and display that on the device.
That would help me know at a glance if the device is in the office, or remote, or what Internet connectivity I may be troubleshooting.
Thanks!
The public IP address displayed on a device is helpful to know where the device is physically located. Maybe it's at a customer site. Maybe they are working remote.
Trouble is I have to memorize public IP addresses to figure out where the device is physically located.
This is helpful to identify Internet/firewall networking issue or if the user is in the building today.
I'd like to see the customer/site have a public IP (or multiple IPs) that would display on the device info.
Or do a reverse DNS lookup on the public IP and display that on the device.
…
1 vote
- Don't see your idea?