4810 results found
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Native Endpoint Privilege Management (EPM), Just-in-Time Admin & Application Allowlisting
Atera would benefit greatly from a native Endpoint Control module similar to idemeum Endpoint Control.
The goal would be to combine Endpoint Privilege Management, Just-in-Time Admin Access and Application Allowlisting directly within the existing Atera Agent.
Key features could include:
Remove permanent local admin rights from users
Just-in-Time temporary admin access
Elevate individual applications without granting full admin rights
Technician approval/denial of elevation requests
Policy-based automatic elevation for trusted applications
Application Allowlisting / Default-Deny
Audit / learning mode before enforcement
Allow rules based on publisher, certificate, hash or path
User requests for blocked applications
Approval directly from the Atera console…1 vote -
Lightweight / Headless Linux Server Agent for Monitoring, Patching, Software Management and SSH
It would be very useful to have a lightweight, headless variant of the Atera Linux Agent that is specifically designed for Linux servers.
The current Linux agent covers many important management functions, but for server-only environments there is no need for desktop-oriented features or remote desktop components such as Splashtop, AnyDesk, or similar tools.
The idea would be to provide a minimal Linux Server Agent focused only on core server management functionality, such as:
System monitoring and alerting
CPU, memory, disk, network and service monitoring
Patch management
Package/software installation and management via APT, YUM/DNF, etc.
Script and command execution
SSH…1 vote -
script screen
Keep the script screen open after running a script, omitting the need to re-open and re-search when having to run multiple scripts on a single target
2 votes -
CVSS for devices - esp. those higher than 5.0
It would be nice to see (at a glance) devices with pending patches that have correlating/high CVSS and/or relative CVEs... to show "critical" patch concerns - i.e. to give them due diligence. Otherwise, add CVSS and/or CVE as a filter criteria on the Devices tab.
3 votes -
Ticket Timer Automation rule
Please allow me to trigger with Automation rules the ticket timer, the automatically start timer on ticket open is not an accurate way to track time. My Goal is to set automation flows that automatically start and pause the timer based upon my ticket status.
11 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar. You are also welcome to review the most recent comment added from our Product Marketing Team.
http://atera.uservoice.com/forums/936306/suggestions/50683820
Best regards,
The Atera Team
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Warranty expiration notification and alert
Configure and send a notification email or trigger an alert when the asset’s warranty is nearing expiration
1 vote -
Customer Remote Access Audit Portal / API
We would like a way to provide managed customers with read-only visibility of remote access sessions performed by our technicians on their devices, without granting them Full Admin access to Atera.
Ideally, this could be implemented through one or more of the following:
A customer-scoped Remote Access Audit report
Read-only access for customers to view remote sessions performed on their devices
An API endpoint for Audit Logs / Remote Sessions
Scheduled automatic exports or reports filtered by customer
The information should include at least:
Technician name
Customer
Device
Remote access method (Splashtop, AnyDesk, etc.)
Session start and end time
Session…1 vote -
New Ticket Reply Box (bottom)
Please consider restoring the ticket reply box to the top of the ticket view or adding a user preference to place it either at the top or bottom.
The current bottom-only placement creates challenges when working on smaller screens and mobile browsers. Users often need to review lengthy ticket histories and then scroll all the way to the bottom to enter a response. This negatively impacts efficiency and makes ticket management more cumbersome.
Allowing users to select their preferred reply box location would significantly improve usability and accessibility across different devices.
1 vote -
having a piece of hardware not associated with a user
When tickets are created by a user, the system that is assigned to them is automatically picked. However there are problems with this setup. #1 Users can be using a different machine, say in a conference room that is the one that is having trouble. #2 The device in question is their CELL PHONE. Right now we have no way to tie a ticket to a device that isn't a computer, and we can only assign a device for the user that created the ticket. that is too restrictive.
1 vote -
liste client
Est-il possible d'exporter la liste des clients comme nous pouvons exporter la liste des appareils.
1 vote -
liste client
Est-il possible d'exporter la liste des clients comme nous pouvons exporter la liste des appareils.
1 vote -
Customer Exclusion List for Technicians
It would be great to have a feature that allows administrators to exclude specific customers from selected users or permission profiles.
A practical example: I would like to manage my company's internal devices through Atera and would like them to appear as a customer. I need full access as an administrator, but I do not want my technicians to view or manage those devices.
While customer assignments can currently be managed through permission profiles, this requires ongoing maintenance whenever new customers are added. A "deny access to this customer" option would be much simpler, require less maintenance, and ensure consistent…
1 vote -
Can we bring back the refresh button on the products page.
On the ticket > products, when you add a product you can't refresh the page to you have to exit all the way to the ticket and back again before the new product shows.
In the old UI, there was a refresh button to simple refresh all the products.This is yet another example of regression of the product. :(
1 vote -
Improve adding Manual Time Entries
In the new UI, entering manual time entries is very laborious.
Having to enter HH:MM:SS and then type AM or PM, twice (start and finish) multiple times per day is very annoying.
It should be in 24-hour format. So we just enter, for example, 11.48 and 13.17, and that’s it. If we don’t enter seconds then these should default to 00 on seconds.
228 votes -
Introduce a technician-side To-Do List feature
Introduce a technician-side To-Do List feature, to manage multi-activity tickets without exposing them as separate tickets in the Service Desk/customer portal
1 vote -
Improve visibility and management of Parent-Child ticket relationship in Service Desk
When a user opens a ticket from the user portal with a dedicated Onboarding/Offboarding form, only one ticket is created. Internally, child subtickets are created for each activity (Atera lacks a To Do list). The customer side will see many open tickets and won't know which is the parent ticket and which are the child tickets.
Consider:
* View Parent-Child relationship in the service desk
* Ability to filter only the parent ticket
* Create a To Do List on the technical side to manage tickets with multiple activities that are not visible to the Service Desk1 vote -
Field assignment on Child tickets created via automation rules after Parent ticket was created
We use one automation rule to create Child tickets (subtasks) when a parent ticket is created from another department ( example Onboarding/offboarding), and a second rule to assign a technician to each Child ticket.
The second rule never triggers, because Atera does not allow an action performed by one automation rule (creating a Child ticket) to act as a trigger for another rule. As a result, Child tickets are always empty and created without a technician assigned, requiring manual assignment every time.
Please consider:
* Allowing automation rules to trigger other automation rules, or
* Allowing technician or other fields…1 vote -
1st time fix report
I would like to know in a percentage how many of my issues are fixed on a 1st time basis.
1 vote -
Remove deactivated users from site lists
After a user leaves, I don't want to still see them in the site lists. Need a way to manage that or the site lists will get bloated with termed employees.
1 vote -
Feature Requests: Automated Reply Sender Address & Dashboard Customization by Technician Group
Hi Atera Team,
Following up on our recent chat with Constantin (Aug 27), we'd like to formally submit two feature requests, as we understand these aren't currently supported but would significantly improve our workflow.
- Automatic Reply Sender Address per Technician Group
We have multiple Support Addresses set up (e.g., knowledge@inc.com for our Knowledge Team, support@.global for Helpdesk Support), each tied to its own Ticket Automation Rule and Email Template.
Currently, when a ticket is generated via a specific address (e.g., knowledge@inc.com), the automatic reply is still sent from the default outgoing address (support@.global), regardless of which…
1 vote
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