4775 results found
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add column for security status for what AV is on the device vs look at device only
add a column for the security piece to show what security software is on the device. Currently you have to drill into the agent itself.
6 votes -
Unread tickets
It would be helpful if tickets that receive a reply but have not yet been viewed by the assigned technician were visually highlighted in the ticket list.
For example, unread tickets could appear in bold or display a colored background, similar to how email clients distinguish unread messages. This would make it much easier for technicians to quickly identify tickets that require attention.
1 vote -
Edit tickets
This is getting so frustrating. I'm human and I make typos or accidentally post to the wrong ticket. Please give admins in atera the ability to edit tickets. I'm so frustrated with this that I am looking for a better ticketing solution.
1 vote -
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
For instance, emails to helpdesk@domain.com get sent to atera. A helpdesk manager replies to the original email within their email client rather than in atera. Atera does not properly ingest this as a new comment, even though the helpdesk@domain.com was CC'd. Also, when the customer responds to that helpdesk manager email, atera creates a new ticket rather than merging from the original ticket. Freshdesk handled all these scenarios with ease. Atera is frustrating to deal with for ticketing. Much more…3 votes -
secure boot Filter
Filter devices by their secureboot status (enabled / disabled).
3 votes -
Create a User object within a device's details
Within the devices details, where a user can be assigned to the device, please allow creation of a User object within here. Otherwise, if the user is not created, it involves going to a site, creating a user, then navigating back to the device.
1 vote -
Sort by users on Devices page
Add a sort criteria to sort the entire list by the "User" field. I'd like to do this to put all the blanks at the top to more easily find unassigned devices.
1 vote -
API key for specific customers
The new granular API keys are a great improvement and definitely a step in the right direction. One enhancement I’d like to suggest is the ability to restrict a key to specific customers when creating it. We use technician accounts that only have access to one or a few customers, and currently we can’t issue API keys to those users without unintentionally granting access to data beyond their assigned customers.
1 vote -
Save a ticket reply as an editable draft, unsent, for review before it goes to the end user
Atera offers exactly two states for a technician's ticket message: a public reply, which is immediately visible to the end user and sends an email, and an internal note, which is never sent. There is nothing in between — no way to compose a reply, save it unsent, and return to it later. The same gap exists in the API: CreateTicketCommentDTO carries no draft or status flag, and "draft" appears nowhere in the v3 specification.
The use case: a junior technician drafts an answer, the ticket owner or a senior colleague reviews and edits it, and only then does it…
1 vote -
Dynamic date filter for tickets
I would like to have a ticket filter that says "older than xy days"
We use a filter that says "older than 1 month", but I have to adjust it manually every month because that option does not exist.
1 vote -
unlock purchase date and warranty in the asset inventory for dell computers
Please unlock the Purchase Date and Warranty Expiration Date fields for Dell devices in Asset Inventory, or provide an administrator-controlled option to disable Dell warranty synchronization.
We purchase many refurbished Dell computers with third-party warranty coverage. When an asset is identified as a Dell device, the Purchase Date and Warranty Expiration Date fields are locked, preventing administrators from entering accurate warranty information.
Please allow administrators to edit these fields or override synchronized Dell warranty data. Automated warranty lookups are useful, but administrators should retain the ability to correct or replace that information when it does not reflect the actual coverage…
1 vote -
More "snippets" available
Beginning to use approval requests in tickets and would like to be able to list who the selected approvers are when sending out an email to let people know who is approving or denying their request. Expanding on that more available options to use as snippets when sending a form email would be helpful.
1 vote -
support proxmox host
a modifyed client that supports proxmox host, with all the standard proxmox services
1 vote -
New Patch automation page
It does not appear that the new format for creating/editing automation profiles is saving the email for notifications.
2 votes -
Notes field should be visible and searchable from the main devices page
It should be visible (selectable from Edit columns on Devices page) and searchable from the main devices page, so I can add something like the location (ex. Tom's Office) or who the user is and I can quickly find that computer based on my comment.
7 votes -
Stop changing the interface!
Sick and tired of the constant changes, and always for the worst it seems.
I now have to have the side bar pinned wide, or I get it flashing wide/small/wide/small as I work and move my mouse about.
Used to be able to select then copy the ticket number and title in one easy go.
Then a change and now I need to select it just right to get both, but when pasted it would be over two lines.
Then most recent change and selecting is still a pain but can acheive that, but now pasting is over three lines.
…
1 vote -
Slashtop Chatting
Have the option to chat with end users through SplashTop without having to remotely connect to their machines.
9 votes -
Please allow us to hide the copilot column on the lists (such as device list)
The co pilot column is clunky, cannot be dragged, and is frankly in the way. I would like to be able to opt out of it being there. Or could you at least downgrade it to be a drop down option for the row?
Anyways, both me and my co workers have been having problems with this and find the new UI generally clunky. This is one such reason.
1 vote -
newest
the ticket order newest to oldest i dont like at all
1 vote -
Improve Handling of Security intelligence updates (KB2267602)
Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates
I propose the following:
1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically…4 votes
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