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5033 results found

  1. It would be nice to be able to include pictures of the Contacts for Customers. When new technicians go onsite, they'll have an idea of what the contact looks like if they've never been to the site before.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  2. It would be great to have a new category of tickets which refers to Change tickets.

    1 vote

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    0 comments  ·  Admin →
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  3. We need to have an integration with activetrak

    1 vote

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  4. It would be beneficial to have the option to delete and edit ticket tags. This would allow for corrections on typos and removal of tags that are no longer relevant.

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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  5. Expand what the CVE's risks are without having to open a new page and being able to fix these risks especially if they are software related that require an update or open ports that need to be closed not just report the issue.

    9 votes

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    0 comments  ·  Security  ·  Admin →
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  6. Add/allow a billing contact for invoicing that syncs with Quickbooks as it is different than the Atera primary contact. When invoices are created and exported the invoice in Quickbooks is assigned the Atera Primary contact which is purely technical. Need the ability to add a billing contact so the invoices are emailed to the correct person from Quickbooks and I don't have to change it in Quickbooks every month. Tedious...

    7 votes

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    1 comment  ·  Billing  ·  Admin →
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  7. I am a new Atera user, so far its an impressive platform and has a lot going for it however if Atera is going to grow in the small to midsized IT agency market it needs to make a dramatic improvement in a few things.

    1. CSV User/Customer import process. - As of today you can only import users into a specific location (customer) at a time. Yet the CSV template has a field for "*Site Name" this is quite misleading. If you attempt to import with more than one site (say you are a IT team with more than one…

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  8. Seems like it should just be a basic function so it's weird that it's not already there.

    But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.

    12 votes

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    1 comment  ·  Devices  ·  Admin →
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  9. The strwinclt.exe process in Windows does not always includes SNI during SSL/TLS negotiation. This breaks SSL decryption exclusions that rely on SNI.

    The fix is to set Windows registry key HKEYCURRENTUSER\Software\Splashtop Inc.\Splashtop Remote Client for RMM "EnableSSLSNI"=dword:00000001. This should be the default.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  10. I am currently on the growth plan and am a bit peeved. It's ridiculous that I am able to set up a custom domain, and on that page, there is no mention that an SSL requires me to upgrade the plan. There is literally zero point in having a custom domain that is not SSL encrypted so having it as an option for Non-applicable plans is idiotic.

    11 votes

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  11. As there are very few systems for billing available and I am working on private sevdesk integration, it is very bad, that API endpoint /billing/ only allows GET. I would love to get a POST method which allows to set the status „exported“.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  12. Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it

    https://github.com/WAdama/nas_ab_status/commits/master

    The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup,…

    393 votes

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  13. Looking for a solution that sends a notification to everyone once an alert has been resolved.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  14. It would be great to have the public IP of the managed computer displayed in the list of computers. This way, we can easily identify if all computers in the company are working from the same location of the user/computer is working remote. This would also allow us to see server NAT information as well.

    24 votes

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  15. Add an option in the Quickbooks sync wizard that allows to select the specific products, taxes and rates that will show in Atera after the sync is done, instead of having all the information from Quickbooks show

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  16. Currently, the insertion or update of additional fields of type dropdown via the API is not supported; only boolean and string fields are supported.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  17. Currently, the insertion or update of additional fields of type dropdown via the API is not supported; only boolean and string fields are supported.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. When a user wants to install software/programs to their device, I need to login to their device as Administrator and enter the Admin credentials to allow the installation of software/programs.

    ConnectWise had a feature that popped up on the Admin console to alert me that a user requires Administrative authorisation to install software/program, I could then allow this by clicking a button in popup window alert or deny the install.

    Could this be a new feature for Administrators instead of having to remote into the end users device every time they need to install something?

    5 votes

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  19. The new message/text formatting has been applied to user signatures and the new ticket UI. Please can you now add this to the Quick reply templates.

    The issue is that we have old text formatting from the Quick Reply Templates applying and I have to manually change the formatting for each Public Reply.

    3 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  20. We get some tickets from our voicemail system. The user's message is attached to the email. It would be great if Atera's AI could transcript that message as an Internal Note. We sometimes use third-party transcription tools such as TurboScribe.ai to do the transcription and paste it in. It would be a great improvement if Atera's AI could do that automatically.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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