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5058 results found
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Add a feature that provides the same control as the Windows Update for Business 'Select the target feature update version' GPO option
Windows Update for Business 'Select the target feature update version' GPO option provides simple control of feature updates, will keep all systems at that feature update level so don't end up with a mixed environment.
It is also a way to stop Windows 11 from being proffererd to users, if it is set to a Windows 10 feature update version.1 vote -
A few more items in API
Would like in API that there was a coupling between invoices, contracts and customers.
would be nice to see which contracts / contractID an invoice/invoice line was based on ..
and to have a clientID in the billing information10 votes -
Have a Silent Ticket as a Default
Silent ticket: have that option as a default already, with the option to un-tick it to be able to send an email to the client.
1 vote -
10 votes
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Revised Merge Function
When merging tickets, you should be able to highlight all tickets to merge, and then select which of the selected tickets to merge the others in.
Currently you have to be aware of a ticket title or number to merge into, and you need to ensure you DO NOT select the merge destination - this is counter-intuitive and makes it harder than it needs to be to merge.
11 votes -
Script feedback when running a cleanup automation
I would like to request that the script location be changed from WINDOWS/TEMP to possibly the Atera folder, or some other location. This way when we run a cleanup automation that includes the WINDOWS/TEMP folder in the script, the file does not get deleted during the process, giving a -1 error on the automation report as failed. The script is being deleted during the process causing this issue. Script is placed in the WINDOWS/TEMP folder right before the automation runs.
1 vote -
TeamViewer integration for MAC OS
I support mainly macOS customers, and I pay for a Teamviewer license. I would like to be able to click on a device in Atera and access it with Teamviewer.
4 votes -
Please have last logged user show the current user logged in and update with every user that loggs in so that searching by user is correct
Have last logged user show current user logged in and to have it update with every user login that takes place. This will make searching for a device by user easier. Right now it seems as though it takes a long time for it to show the current user.
5 votes -
manually update device information
Currently it takes hours for software information to update automatically.
It would be great if there was a button to manually update the software information in a Device list. This would also apply to software reporting data.12 votes -
Email Append to Ticket
Email Append Feature: Allow the ability to send an email that is out-of-band to append to an existing ticket. Sometimes users or vendor will send updates that are not part of the ticket thread that we need to include into the history of the ticket. By forwarding the email with the standard convention in the subject with something like #TicketNumber it could append the ticket with the email contents.
UPDATE: By forwarding a ticket to Atera with "Fw:" in the subject it will automatically create a new ticket with the forwarded contact user's information. Also, using "[#<ticketnumber>] will append to the existing ticket.
Email Append Feature: Allow the ability to send an email that is out-of-band to append to an existing ticket. Sometimes users or vendor will send updates that are not part of the ticket thread that we need to include into the history of the ticket. By forwarding the email with the standard convention in the subject with something like #TicketNumber it could append the ticket with the email contents.
UPDATE: By forwarding a ticket to Atera with "Fw:" in the subject it will automatically create a new ticket with the forwarded contact user's information. Also, using "[#<ticketnumber>] will append to…
2 votes -
Device and Customer Reports
We use to be able to go to Customer > Devices and then on the top right, we could EXPORT REPORTS: Export a report to Excel or PDF, that just showed the workstation details. But it was the perfect report to send over to a client to review workstations and those added details. Why was this taken away. It was such a user report.
CUSTOMER REPORT: we should be able to print reports like a customer contact list, a phone list etc. These are basic reports that would be so helpful.
6 votes -
16 votes
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Customization of Alert Pausing
Customize the amount of time
Mass pausing for devices
Pausing based on Automation profiles13 votes -
Risk assessment
Scan for unsecured sensitive data such as Credit Card and Social Security numbers. A score-based report would be nice with this as well.
5 votes -
Mobile App
Comes from customer - > A VIP 10 seater - Mobile app doesn't give the customers technicians enough access to Atera, allowing a technician on the road to actually manage tickets and deal with issues, it is not an app really it is a clone of the website and works terribly.
1 vote -
Related Agent(s)
Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.
4 votes -
seim integration
with cybersecurity becoming a major role in the world of msp's have a integration of a seim platform that can bring all of the analytic data into one program would make it easier then we could potentially sort logs between customers and devices to pin point issues
2 votes -
faire des interrogations Wmi
Avoir la possibilité de faire des interrogations Wmi pour récupérer information sur les postes clients afin de surveiller des logiciels installés sur les postes ( exemple délai avant expiration et/ou protection en temps réel active pour les solutions Fsecure)
2 votes -
The scroll bars (line) are useless and need to be at least 4x wider, please configure normal scroll bars
It takes way too many clicks etc to try and move the scroll line up and down. Total pain in the..... Some design features should not be messed with and whatever you do don't automatically hide them.
3 votes -
Change ticket created time
When raising a ticket you should be able to backdate/change the time the ticket is logged as being raised.
By default it should be the current time, but there should be an option to override it so you can say it should have been created a few hours ago.
This is useful if you worked on something earlier but didn't raise a ticket at the time e.g. away from desk, busy on another call etc.
Not a huge thing but it can be useful for SLA purposes or if a customer wants to know when work was actually carried out.7 votes
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