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4977 results found
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Solution/Solved Tag in tickets + Solution Search
You have just been dealing with a difficult case, after hours/days you finally nail it and solve it. You feel great, the world is at your feet, other techs look upon you with awe as if a God walks among them.
Now what you really want to do is add a note to your ticket "This issue was solved by doing the following..." and you provide a summary or link to the article you followed, and then tick a lovely check box that says "this update contains a solution" or something similar.
This will mark this ticket update as searchable, also containing the client and user the ticket was logged against and the tech who wrote the solution.
not so difficult so far...
Then the good bit, an extra seach function in atera to search through all those notes that are marked as a solutions.
"do you remember when Dave at Client X had that really wierd issue? its cropped up for Pete at Client Y!"
a solution search would change the reply from
"oh man that was ages ago, Jim solved that but he doesnt work here anymore" to "pop open atera, search the solutions against Client X made by Jim" - "oh look , there's the fix!"Some of you may say that's what the knowledgbase is for, but the interface for the knowledgebase is so about faced it makes it horrible to use. and you have to make the effort to save your notes from a case, then go in, click new article and seemingly work backwards to create a category, then a section, then you can finally add your atricle in a write it up. It's about as streamlined as a Borg Cube.
Who has the time to do this? normally its finish one ticket, move to the next, the luxury of write up time after a case is far away on the wish list. But a simple check box when writing a ticket, that is streamlined and efficient
You have just been dealing with a difficult case, after hours/days you finally nail it and solve it. You feel great, the world is at your feet, other techs look upon you with awe as if a God walks among them.
Now what you really want to do is add a note to your ticket "This issue was solved by doing the following..." and you provide a summary or link to the article you followed, and then tick a lovely check box that says "this update contains a solution" or something similar.
This will mark this ticket update as searchable,…
7 votes -
it auto profile run now onto a particular customer and agent
well, at the moment i can "run now" an particular it auto profile only onto all devices. but we do need this for a particular customer and for a particular agent which devices have added that it auto profile global as customer or directly as agent...
i hope you know what i mean4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Minimize Filter options under Tickets
I would like a larger view of my open tickets. The Filter options minimize when I scroll all the way down, but I not before then. I would like a toggle button to hide the grayed out options under the Tickets / Tickets page. URL is https://app.atera.com/new/tickets
3 votes -
ticket
It would be fine, if a ticket will be created automatically, when I connect to a device via Splashtop
3 votes -
PCI DSS compliance reports
It would be beneficial to setup during the discovery some reports that complies with PCI DSS, this will assure most of us ways to increase our revenue stream.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Barracuda Cloud-to-Cloud Backups Integration
Acronis has a per GB charge. Barracuda has a per user model, so it is a flat fee with no per GB charge and no limit on data storage or number of backups.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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More overview on the device page.
Better overview at the device-page. Smaller line and more basic informations on one sight (ex. IP-Adress of the Workstation). Also more filtering options without opening an additonal Windows. Possibilitiy to sort the table (ex. device name.)
At the moment it is cruel to search for some specific devices (ex. logged user, spec. IP-Adress, etc. .4 votes -
Script Output for Performance and Threshold Monitoring
Execute a custom script and the output generated should be used to generate thresholds and performance monitoring.
4 votes -
Automation every x hours
Allow automation every x hours rather than having to specify times of the day.
5 votes -
Bulk edit of monitor configuration for devices
We need a way to be able to bulk enable/disable monitoring for devices - currently you have to go into an individual device and enable/disable.
3 votes -
Alerts for software install or remove event 1033 1034 everyone should use this, and its useless because it reports on too much garbage
Fix all alerts by allowing to create a filter to filter out stuff that is SPAMMING. Everyone should be monitoring software install and uninstall but your implementation is so SPAMMY is unusable.. such a waste of time when a few lines of code could fix it.. you know it's a problem, fix it.
3 votes -
Collect script outputs into CSV or some other kind of report
Lets say, that i run a PS script on 60 devices and would like to collect the output of the script for each device. Then i navigate to Recent Processes view and under the script related process click on each device one by one to copy the output. This could be improved.
1 vote -
Stop Pending Processes
often we run scripts onto a group of devices on a certain customer which e.g. 2 weeks retention time. then we see that some devices have been selected mistakenly but those devices are not online anyhow.
so i would be useful to have a "stop" button besides each "pending" status. means that process should be killed sothen...5 votes -
Rotational Patching.
I need to rotate the patching so not all devices are updated at the same time within on organisation. I wish to spread this out over the course of a month. I need the ability to see which devices are on which patching schedule? Can you help?
11 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Modify/edit the time intervals for alerts
Possibility to modify/edit the time intervals for alerts. If a Citrix server takes more time to boot it will make an alert. If we can change the time intervals of the servers by group of per machine we can cover this issue.
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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"suspend" button to suspend monitoring and automations for a customer
Let say that a customer is not paying you and you want to temporary suspend any kind of monitoring and automations.
A "suspend" button to to that to every PC for that customer will be great. So in a click I can suspend and then re-enable all my personalized threshold, all my automations, all my scripts, etc.. without have to do that manually for every PC
10 votes -
additional phone
Option to add more phone numbers to Clients within customers. Mobile/Home etc.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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The ability to export KB articles
Could also be done via API
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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run a profile from the manage tab
Would be great to run a profile from the manage agent. Now you have to find the agent, assign a IT automation profile, go back to admin- patch management-apply to - agent-save-Then go back to the profile and click run now...
Profile is very useful to install base software and then apply script like install bitdefender.6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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change company name in tickets
It would be helpful if there is a way to change Company, as well as requester, in tickets. For example, a company called "unassigned" appears when unfamiliar e-mails and domains send emails to the ticket forwarder address. If I can directly edit this information in the ticket, it will be extremely helpful.
2 votes
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