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4971 results found
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Updates and Patching
A possibility to update software and apps that were not installed via chocolatey and homebrew would be a very important function. This should also be possible for installations that already exist when the Atera Agent was installed.
20 votes -
Manage "task manager"
Device > Manage > Task Manager
It would be nice to have a search field at the top, similar to Device > Manage > Software Inventory.9 votes -
Unable to View Long Passwords
Password filed now only shows aobut 13 charachers.... so you have to copy and paste the password somewhere else to see what it is entirely. When logging into windows remoteley for example you cannot paste the PW so you need to know what it is!
2 votes -
satisfaction
Nouvel utilisateur d'ATERA, j'ai mis en place les enquêtes de satisfaction automatique à la clôture d'un ticket mais 2 problèmes se présentent :
1) je ne vois pas les commentaires sans aller sur les tickets et je ne sais pas sur quels tickets il y a un commentaire à voir ! c'est inutilisable en l'état...
2) La période de temps que l'on sélectionne dans le rapport doit être la date de réponse à l'enquête et non la date d'ouverture du ticket.
Merci de faire ces évolutions (mineures en développement) au plus vite afin de permettre une utilisation efficace de cette fonctionnalité.
Nouvel utilisateur d'ATERA, j'ai mis en place les enquêtes de satisfaction automatique à la clôture d'un ticket mais 2 problèmes se présentent :
1) je ne vois pas les commentaires sans aller sur les tickets et je ne sais pas sur quels tickets il y a un commentaire à voir ! c'est inutilisable en l'état...
2) La période de temps que l'on sélectionne dans le rapport doit être la date de réponse à l'enquête et non la date d'ouverture du ticket.
Merci de faire ces évolutions (mineures en développement) au plus vite afin de permettre une utilisation efficace de cette…
2 votes -
Return the Ability to Type and Search for Product in New Ticket UI
This is regarding the New Ticket UI.
In the previous 'classic ticket page' we could select the dropdown for product family and then type the product which would get selected/filtered.
The new ticket UI has removed this feature, it's very frustrating when crucial time saving features like this are removed from the new UI.
1 vote -
Work in the background without disturbing users
I would like to be able to perform tasks in the background, so the user is not disturbed. Just today, I had to confirm drive mappings, ut had to interfere with the users' workflow to do so. I know other remote software can do this to at least some degree.
6 votes -
Fix Chat
This could be really useful but there are a number of problems that are preventing us from using it:
Chat does not push notifications to the OS. So, if the technician is not looking a the Atera portal page when a customer requests a chat session (which is 95% of the time), then the tech will be unaware of the request. This results in annoyed customers. I noticed that your technicians use Zendesk chat instead of your own chat----possibly for this reason.
Tickets created automatically by chat sessions (unlike those created in the portal or via email) do not notify the customer when a technician posts a note to the ticket. I opened to support ticket for this and was told that it is normal behavior for tickets opened from chat sessions. So apparently, this is a design flaw that needs to be fixed.
The chat mechanism is slow and unreliable. When a customer invokes a chat session by right-clicking on the Atera Helpdesk Agent, it takes about 10 seconds for the chat window to appear. Sometimes right-clicking and selecting chat produces no response and the customer has to restart the computer to get it working again. Once the chat window appears it sometimes has no text box for the user to type in a message. About 30% of the time a chat request fails to connect even though a technician is available. Sometimes the customer chat window shows connected when it is not. When this happens, the technician chat window shows a perpetual "Connecting" status, and messages entered by the customer are never delivered to the technician.
This could be really useful but there are a number of problems that are preventing us from using it:
Chat does not push notifications to the OS. So, if the technician is not looking a the Atera portal page when a customer requests a chat session (which is 95% of the time), then the tech will be unaware of the request. This results in annoyed customers. I noticed that your technicians use Zendesk chat instead of your own chat----possibly for this reason.
Tickets created automatically by chat sessions (unlike those created in the portal or via email) do not notify…
12 votes -
Audit Logs not showing Atera Scripts being deleted/created/modified
Show logs of Scripts being created/modified and deleted in Admin>Audit Logs.
I have tested this and it does not show in Atera which is very inconvenient.18 votes -
Alert panel on device dashboard
The Alerts panel on the device dashboard currently is pretty useless. It would be nice to see some context beyond "2 potential CVE(s) detected" or "1 unmonitored device(s) have been detected. Atera's issue is that you have to jump to so many different dashboards just to get basic information. It would also be nice to see a remediation path on the device itself for the detected CVEs
3 votes -
Suspend Bitlocker during reboot which has been initiated by Atera
On especially laptop's we have enrolled Bitlocker with extended passphraseduring boot which means that as soon as the laptop passes bios it will ask for the passphrase/key/pin.
MS self bypasses this during an upgrade but it would be nice if we could implement this feature (selectable) so that on patch reboot we don't have to call the customer to ask him to enter the password to continue working on the device.4 votes -
Deactivate Customer Account
It would be helpful to be able to deactivate a customer's account instead of only being able to delete them (subsequently deleting all of their history, tickets etc.).
At present it is only possibly to deactivate the contacts under that customer which doesn't help with customer management as it leaves a long list of customers which is no longer current.4 votes -
Helpdesk Agent Features
Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.
7 votes -
Accessible satisfaction Survey
Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.
We request the implementation of comprehensive accessibility features within Atera's survey system. This includes ensuring that survey options are properly labeled for screen reader compatibility and enabling seamless interaction with the survey interface for users with visual impairments. Additionally, improvements to the web version of the survey to address accessibility issues are essential.
Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.
We request the implementation of comprehensive accessibility features within Atera's survey system.…
7 votes -
Sheduled Reporting for Network Discovery scan
We would like to have the option for scheduled reports for the network discovery reports with potential CVE data rather than having to manually download the data every time.
4 votes -
Knowledge Base - Category Sorting
When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!
4 votes -
auto remove device after inactivity
It would great to have rules for devices to be auto removed from the RMM after X days/months of Inactivity
8 votes -
Allow More White Label Options
Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.
Please allow us to customize some of the accent colors so we can continue using our custom white label UI.
434 votes -
Ability to Mark as resolution after saving the note
When entering an internal note, we currently have the option to 'Mark as Resolution.' It would be beneficial to also have the ability to mark notes as resolutions after saving them.
Often, we require the end user to confirm the success of a fix or patch to the ticket. It would be helpful to save notes detailing the fix or patch and then designate the note as resolution once confirmed by the user
3 votes -
Private note
Ability to send a private note to a user.
Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.3 votes -
Possibility to restrict API Access from defined IP List
Possibility to restrict API Access from defined IP List in https://app.atera.com/new/admin/security
A simple checkbox can improve security to prevent access from not allowed IPs if api is used for internal purposes only.3 votes
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