5048 results found
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Fassword flow
Opening a Password manager like the one on the customer level under the Agent- Edit instead of having either "view" or "add". That way you can do all in one place and save the clicks of going into both.
1 vote -
2fa
Ability to integrate 2fa codes into the passwords area for each customer (e.g 365 2fa codes) rather than having to use 3rd party apps like authy to share 2fa codes for multiple engineers.
IT Glue has this feature for reference :)
27 votes -
Add ticket tagging options
When tagging tickets, currently, there are only pre determined tags by ATera.
An option to add Tags would be a good idea.
Ex. There are only 3 tag options for Hardware and there are way more hardware out there.2 votes -
2 votes
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Favorite Scripts
Can we "star" scripts so they are more easily accessed from a list of scripts?
5 votes -
granular reports for software patch management
granular reports for software patch management, so we can view which applications have been patched and when
5 votes -
2FA
I will have the ability to chose if I use the 2FA or not!
7 votes -
Network Discovery Tool can't detect UPnP devices
The new update tool is still short coming. It can't detect Router, switches, NASes and even Printer. It should be able to detect UPnP devices. Even standard Windows 10 can scan and list these devices. A free tool like Advanced IP Scanner can detect better. This tool needs to be seriously re-tooled to a level that can be used in corporate environment.
8 votes -
Auditor report per customer, need Export all device and all customer report in one go
Auditor report per customer, need export all device and customer report in one go
24 votes -
Auditor Report With name of clients + less data
Auditor: when I export it to excel, the name is called auditor #5. I want customer name to be shown on the name of the excel. Lot of information on the report itself that I don’t need and need to remove before I send to the client
3 votes -
Filter Tickets by Last Modified
It would be helpful if we could filter by Last Modified - e.g. Last Modified last week but not this week, so we can easily see if there are any tickets that we've missed out on updating.
6 votes -
Editable resolved date
We need to be able to set a custom resolved date. In the event that you fall behind on ticket notes and attempt to put a ticket in the following month example say you do the ticket on the 28th and put the ticket information in on the 3rd of the next month your Report for block contract hours will be wrong every time. I found a ticket I thought I had put in and had to go back and do it later. It turns out the report looks at the date resolved for time calculation however I need the…
3 votes -
Firmware audit
Collect firmware version of network devices such as router, switches, printers and pull the actual version from the vendors to get a full overview of the patch state. Maybe let the community add information about the firmware sources/fields and location where to find the actual version from the vendor.
This could be report like or build into the smtp/device agent.10 votes -
Advanced Filtering
Currently there is no way to filter off of information like Domain. Not a huge issue, but would be useful to have access to that for the purpose of monitoring domain membership through Atera.
2 votes -
Display key OID values on either the dashboard or device list
It would be nice to have a dashboard pane that can be configured to display a grid of key OID values.
example:
Device Disk space CPU % Temperature
Server 1 30000 10% 22CI think the SNMP template would need a "display on dashboard" flag for the OIDs as well as the display would need to group by SNMP template so all similar devices are together.
The same is true for the Devices list - it would be nice to have the option to display key OIDs on the line with the device, i.e. flag "temperature" as a key OID…
2 votes -
rechnung und Fakturierung] Abrechnung - leere Rechnungen
- Why are periods displayed in the billing even though there are no tickets or time entries?!
Let's assume that's the only way. Although it's wrong because there is no distinction between zero - nothing to charge (time entry: 1 hour, but no charge) or no ticket and time entry at all.
- Why is an invoice created in the second step and even exported? With nothing in it. Because there were no tickets for billing in this billing period.
At the latest in point 2 it is an error because empty invoices are created and exported
1 vote -
Time Period Delay for Disk Alerts
- Threshold alerts for Disk - All the other alerts have "time period" for delay but for Disk there isn't. Important to have for example delay of 10 mins or else we have to remove it by hand and it takes a lot of time.
4 votes -
Increased Anydesk Integration
Ability to connect to Anydesk without copying and pasting passwords. It would be nice if we can apply profiles to customers. For example, be able to set all endpoints to default to better performance and not to share sound.
15 votes -
Availability Monitoring alters for online and offline
I would like an email when a server goes offline using the "Availability Monitoring".
5 votes -
Known Issues and Bugs
I would like Atera to publish a list of known issues and/or known bugs in the platform. This way I don't need to contact support when things aren't working as they should.
Recently the "reporting server" failed and the Recent Processes report didn't work. This is one of many bugs that I could have avoided contacting support if I knew there was a problem.
Bugs and issues don't necessarily have to be public, but please make them available to your paying customers.
1 vote
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