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4753 results found
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Ticket pop-out feature
Design Atera that when you select a ticket, rather than open in a new window, or current window. Pop out in a dialogue box style to improve speed when working with a lot of tickets. Flicking back and forth can be a little slow with Atera.
1 vote -
New idea when Product Family changes
For an existing ticket, if the product family is changed, then it will fire off an email to specified people
1 vote -
Create contacts for emails only from known domains
Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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need on email which devices offline from more than 1 month
we report need on email which devices offline from more than 1 month
3 votes -
Add a prefix to generated reports.
When exporting reports to pdf/xlsx it would be handy if the filename were prefixed by YYMMDD-HHmmss-reportname.pdf/xlsx That way no reports are overwritten, and reports can be easily sorted by filename.
2 votes -
PC info to Desktop
Display computer information on the desktop.
PC name
Logged in user
Last reboot time
Network information (IP)
IT support contactsLike Microsoft BG info. https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo
22 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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change color of new ticket button
the new ticket button color of hot pink is not very professional looking and would like the ability to change the color
1 vote -
Ability to change To: in ticket
Ability to change the assigned To: in a ticket without having to create a new contact each time.
We get tickets that are for other users, and it would be helpful to have the option to modify the To: field in the response, or remove the original requester and only have the user the ticket applies to in the message string.
1 vote -
regroupement clients
Regroupement des clients par Groupe... nous gérons des Groupes Hoteliers ayant chacun X sites.
Nous devons pouvoir regrouper plusieurs clients dans un seul Groupe pour facilité de traitement et de duplication des contrats
Exemple :
Groupe ACCOR
Sites IBIS
Client IBIS ORLY
Client IBIS ROISSY
....
Sites MERCURE
Mercure PARIS SUD
Mercure PAU
....Etc ...
1 vote -
Login Feature - default blade
I want to be able to set login defaults. One technician may need the "Customers" blade while another would prefer the "Dashboard" blade.
Please enable us to configure this per profile.
1 vote -
Square Payment Terminal Integration
Would be helpful to have Square integration for payments on our terminal system, there are third-party apps that can integrate the 2, so it should be a service built in by Atera!
1 vote -
Ticketing Reports Filter by Origin
Reports for tickets of technician: Being able to filter by origin of ticket so I can filter out tickets coming from Alerts that most technicians usually just go through and close quickly if there is nothing to be done.
1 vote -
Send scheduled reports to customers after patch management
We automated patch management and send the appropriate report to our customers once a month (because that's the only way to send).
We need the possibility to send a patch feedback report AFTER the patches were installed or other frequencies/dependencies. Currently, we patch once a month and send report once a month which leads to problems: e.g. sent report on 1st Saturday of month, report will be empty (0) because on the day before it was last month (30th/31st). Same on other days
Customers are already complaining why we cannot schedule it correctly. This is critical
8 votes -
Customer Portal ready services for client
Hi, at the moment I have manageengine service desk MSP. In Customer Portal my client have possibility to chose ready template for new hired people. Is this possibility in Atera?
4 votes -
Scheduled Ticket reminder
For Scheduled tickets, it would be nice to assign a reminder notification to the technician assigned, with some optional time frames.
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Disable forced 2FA
Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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make contact billable (e.g. make contact a tickable customer)
Allow Contact to be Billable as well as Customers.
We have a lot of home users and I'd like to be able to bill them without setting up a customer for each.
I'd like to have a container for cash/adhoc customers (using unassigned currently)
And just have a tick box to mark that contact as billable like a customer would be.2 votes -
21 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Nickname
Customer Nickname
Customers sometimes have a brand name that is different than the actual company name. Our support agents know the client by the brand names. A custom field can be created, however it is now searchable.
Marking the custom fields searchable in the customer search bar will improve efficiency.
1 vote -
Disable refreshing back to Dashboard
New version automatically refreshes back to Dashboard every few seconds. I primarily remain on the Devices tab, as I almost exclusively use Atera to connect to remote computers. However, now, I can't even scroll for a few seconds in Devices without Atera refreshing back to the Dashboard, interrupting my work. Please disable this "feature" or include a setting to allow disabling by admins.
2 votes
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