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4753 results found
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Option to Download all Agent Installers at once
The variety of options for installing agents (download the msi directly, the curl script, download link) is nice.
It would also be nice if we could download a zip of every agent installer.
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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backup
msp360 integration
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Report Export in XLS not XLSX
The Microsoft recommeded 'Office Security Baselines' blocks 'Excel 97-2003 workbooks and templates'.
Appears all the reports exportable in Atera are in the xls, not xlsx, document format which is blocked by this recommendation. Is it possible for these exports to changed xlsx. It's either that or CSV.
I'm sure your org is very security focused and will appreciated my dilemma.
5 votes -
Mass alert suspension for up to 48 hours
For specific kinds of maintenance we need to be able to suspend alerts on a wide range of devices for up to 48 hours. Right now, it is a very tedious process to suspend alerts and it's only possible to suspend them for up to 5 hours.
Please offer more options for suspending alerts, as this feature is vital for maintenance work.
17 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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System Configuration change notification
Being able to easily identify if the client has made any changes to their device. Some form of delta change notification if system changes are made. For example, if a user swaps out the monitor, changes keyboard, or installs some major application (assuming they have local admin permissions). At this point, the dashboard and device details show current state, but this is basically "as is" review of what the agent sees rather than if there was a change to the system from the previous time the agent checked in.
23 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Need ability to filter & export tickets by specific number
I Like this software, but my goal here was to find a helpdesk that can export individual tickets by their id number.
SOX & JSOX auditors request these tickets by number, and want to see the whole thread. Any way to export would be great, .html, .pdf, or just email the ticket would work also.17 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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set event monitor alert type status in Atera different than event viewer status
Currently if we want to add an alert ID to a threshold, the type (information, critical, etc) much match what is in the Event Viewer. We need to be able to set it differently for our Atera alerts.
For example, for detecting potential ransomware, we want to monitor a scheduled task creation, Event ID 4698 and 4700. In the Event Viewer that's an information alert. We would like to be able for that to show up as a critical alert in Atera to get our attention so it's not lost.
Currently the alert level we set in the threshold must match the level it shows in Event Viewer or it won't pick up the alert in a threshold setting.
Currently if we want to add an alert ID to a threshold, the type (information, critical, etc) much match what is in the Event Viewer. We need to be able to set it differently for our Atera alerts.
For example, for detecting potential ransomware, we want to monitor a scheduled task creation, Event ID 4698 and 4700. In the Event Viewer that's an information alert. We would like to be able for that to show up as a critical alert in Atera to get our attention so it's not lost.
Currently the alert level we set in the threshold must…
1 vote -
Billing in GBP currency rather than USD
I would like Atera billing to be charged in pounds rather than dollars. I get charged a fee from the bank every month which adds up to a fair amount over a year period.
2 votes -
Add HelpDesk Agent and Chat to the View Filter
It will be very useful to be able to filter a View by HelpDesk Agent and Chat activation status
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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We want to be able to disable/enable a client without losing the data
When you delete a customer, all data under that customer will be deleted. Including contacts, devices, alerts, and tickets. It would be better to replace this with an enable/disable button to not lose the data.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Better Formatting for Replies
ticket reply with formatting similar to outlook
The formatting of the replies is very Limited7 votes -
2fa
Ability to integrate 2fa codes into the passwords area for each customer (e.g 365 2fa codes) rather than having to use 3rd party apps like authy to share 2fa codes for multiple engineers.
IT Glue has this feature for reference :)
23 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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export device query results
Device query is a powerful tool, for example, we can query across all client’s desktop operating systems on win 10 1903 with office 2016, it's very good for finding specific configs, but we can export the result, it's far more powerful than the audit tool.
24 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Task-List
Have the ability to add a task list to the dashboard to improve productivity and not forget anything. Why not also a customer-to-manufacturer recall.
19 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Multiple Emails to one Contact
Ability to assign more than one email address to a contact
6 votes -
Cancel network discovery DC scan
Having issues with getting Network Discover to work on Doman Controller. It would also be nice to be able to ABORT the discovery, instead of waiting for a timeout. Also, when it does fail, perhaps give some idea of the reason, i.e. Network Credentials, Firewall/Getting blocked. I am using the trial, and this is a huge issue if I can't get this to work.
10 votes -
23 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Show running processes (like patching and software deployment) in the Web Console - Device view
It would be very helpful to have a "Running processes" view in a per-server basis (in the agent view), in the Web interface, so that we can see clearly and quickly what is running in that server from the Atera agent, like software updates, software installation, etc. That would allow us to quickly confirm what is running on that server without having to check the global "running processes" view then having to filter.
15 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Have the reply from an end user attach to the ticket
Have the reply from an end user attach to the ticket and not just send to the technician's e-mail address. So that the the entire ticket thread is communicated from within the ticket.
1 vote -
Have the possibility of making Wmi queries to retrieve information on client workstations in order to monitor software installed on the work
Have the possibility of making Wmi queries to retrieve information on client workstations in order to monitor software installed on the workstations (example delay before expiration and/or active real-time protection for Fsecure solutions)
1 vote
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