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Top header for devices
Love the new top header with the ability to see phone and adjust info displayed. Thanks
When we are on a device that is linked to a contact, can we see the contact info at the top? Phone, Title etc.
3 votes -
Increased Device Filter Options
Filtering for devices by Disk Type doesn't seem to be an option - We can sort by size, free space, model, bitlocker status, but not by disk type.
We still have some spinning rust and are upgrading them as we find them. I would LOVE to filter out the device list by systems that need an upgrade.
2 votes -
Ability to log off user from device
RMM tools usually have the ability to log off users from a device that may be experiencing issues - this greatly solves a lot of temporary issues avoiding rebooting and interrupting other services that may be running on that endpoint.
I see the ability to see logged in users but there are no options from there.
I would expect the basic ability to log off said users that are logged in from any type.
The Task Manager Feature should have this feature if not the user activity section.
Looking forward to feedback!
2 votes -
Automated creation of Network plan/map with Network Discovery
I think it would be great if the Network Discovery also provided an overview of the topology of the customers network. This makes it easier to have an overview of newly integrated customers that already have a somewhat big infrastructure
12 votes -
Devices View: "is in" as additional Advanced Filter
Regarding the "Devices" view, under Filters > Advanced Filters, we’d like to have an additional option in the dropdown for "is in", allowing us to provide a comma-separated list of terms to filter the result set we need.
This functionality becomes especially useful when we require more granular control, as is often the case in administrative tasks. We frequently reach a point where we need to generate very specific lists in order to assign tasks to devices in a more targeted way.
A good example is when assigning Automation Profiles. If we need to do this on a per-agent basis, the current system forces us to go one by one. With this new functionality, we could compile target device's name lists—often extracted from filtered CSVs of previous tasks—and apply actions such as Run Script, Automation Profile, etc., in bulk, without making the process unnecessarily painful.
Regarding the "Devices" view, under Filters > Advanced Filters, we’d like to have an additional option in the dropdown for "is in", allowing us to provide a comma-separated list of terms to filter the result set we need.
This functionality becomes especially useful when we require more granular control, as is often the case in administrative tasks. We frequently reach a point where we need to generate very specific lists in order to assign tasks to devices in a more targeted way.
A good example is when assigning Automation Profiles. If we need to do this on a per-agent basis,…
1 vote -
Ticket Widget
Hello,
It would be great if the ticket request could be simpler for end users, a form should open via a pop-up and not via a web page with a request to connect to the customer area. That would be much simpler and more ergonomic.
2 votes -
User deletion
We have techs leaving and new ones coming in. There is no way for us to simply DELETE old accounts. If we want to keep our users database clean, we need to rename old accounts for new techs. And we've encountered issues with them being able to access those accounts once the user name was changed. There needs to be a way for us to clean-up our own users.
45 votes -
vaultwarden
Vaultwarden_RS is a free/open source implementation of BITWARDEN. - an awesome password/note management system
well worth including as an app
1 vote -
Help Desk portal - easy ticket button
For the love of god put a Create Ticket button on the ticketing portal. There's only 2 things on this screen knowledge base and tickets. More than likely this person is on the tickets screen to put in a ticket. Place it at the top or above the categories for easy access. It's confusing that people have to click Tickets, to make a ticket when they are already on the tickets screen. It's just an unnecessary step.
4 votes -
Incident IQ Inventory System
Please integrate with Incident IQ for K12 inventory.
1 vote -
Show the requester name on New ticket notification
Enhanced notifications could provide more clarity. Displaying the requester's name would be a valuable improvement. This would allow for quicker identification of the notification's source. A personalized approach often leads to a more efficient workflow. Thank you for considering this helpful suggestion.
1 vote -
Filter by Folder
Independent of Customer.
Show all devices connected to a specific folder [ Server ] ...
4 votes -
PC Log Analysis using AI
Currently, I have to remote connect to a PC to export the Application and Security logs to a CSV file. Then, I upload these CSV files into ChatGPT (or another AI system) for them to read and let me know if there is a problem with the PC and how to repair it. Atera has no way to export the log files; it can only view them.
It would be great if Atera could have an "AI Analyze" function. With one press, the AI would automatically read all the log files from a PC and report any issues and how to fix them. This would greatly reduce repair time.Currently, I have to remote connect to a PC to export the Application and Security logs to a CSV file. Then, I upload these CSV files into ChatGPT (or another AI system) for them to read and let me know if there is a problem with the PC and how to repair it. Atera has no way to export the log files; it can only view them.
It would be great if Atera could have an "AI Analyze" function. With one press, the AI would automatically read all the log files from a PC and report any issues and how…2 votes -
enpass
Integration of the Enpass Manager on a user and MSP basis.
This makes it possible to retrieve personal passwords and centrally manage those provided by the company.1 vote -
Exclude Clients from Patch Management Portal
We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.
It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.
3 votes -
ESET Endpoint Security and ESET Management Agent option in Software Installation
Add ESET Endpoint Security and ESET Management Agent option in Software Installation through Chocolatey
6 votes -
Multiple checklist
Create a new checklist form so we can select multiple configuration items at the ticket.
2 votes -
Integration with connectsecure
Why not have an integration with connect secure for easier compliance integration into ticketing system and monitor.
1 vote -
EVO MFA
Integarte EVO Security as part of your available apps
1 vote -
A report that will list all Bitlocker keys for the associated PC
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can see the status in the auditor so why not the key as well?
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…
3 votes
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