- or
No existing idea results
- ~ No ideas found ~
4757 results found
-
Allow contacts to see tickets multiple customers
Hi
I would like that you can allow certain contacts to have access to multiple tickets of different customers. Adding the same contact to different customers is not possible.
2 votes -
Desktop App Console
How about making a console app, displays view same as browser dashboard but easier to navigate. With plus functionalities as minimize to tray and messenger apps integration
6 votes -
Unique calendar integration per technician
Today, the integration is for 1 calendar per account - making us use a shared calendar
12 votes -
AnyDesk - Paste Clipboard as Keystrokes
AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.
Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.
So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.
A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL button!
Thanks
AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.
Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.
So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.
A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL…
11 votes -
Custom Fields per client
ability to assign custom fields per customer
49 votes -
View password without reviling it.
Sometimes the end user is close by, and you need to copy the admin password so it would help to have the option to copy the password without reviling it.
50 votes -
Allow agent to use multiple sessions to allow multi monitor use without nag message
Very simple I've noticed a new marketing message trying to sell an addional agent licence because I'm logged into Atera twice. Techically I'm not using 2 licences I'm simply spreading interface items across mulitple monitors. I only ever initiate a machine connection from always the same instance. I use the second session to look at tickets, call up passwords, check documentation. I use 4 monitors and a single webpage session just doesn't cut in these days and navigation gets rather clumsy moving round the same session. The main issue is its not always possible to lock a contact to an agent as people move between machines so I often find myself doing a search to see what machine a user is on. Can we get rid of the nag message. If you want to prevent customers (us) from using a single licence for mulitple support people simply add a no remote control login option to limit remote control to a single licence instance.
Very simple I've noticed a new marketing message trying to sell an addional agent licence because I'm logged into Atera twice. Techically I'm not using 2 licences I'm simply spreading interface items across mulitple monitors. I only ever initiate a machine connection from always the same instance. I use the second session to look at tickets, call up passwords, check documentation. I use 4 monitors and a single webpage session just doesn't cut in these days and navigation gets rather clumsy moving round the same session. The main issue is its not always possible to lock a contact to an…
3 votes -
Restore a file or an IT Automation Profile autonomously
Allow user to restore files or IT Automation profile in case of deletion by mistake
1 vote -
Color-coded Scheduled tasks dashboard / Calendar
I'd like a calendar dashboard of sorts. Someplace to go to see everything that is scheduled in Atera. And if we could color-code technicians within that calendar for easier identification at a glance.
40 votes -
Designate Local Patch Repository Servers
Patch Repository - Ability to set serveral PC's or servers as patch repositories and assign computers to use that PC to retrieve patches to save bandwidth.
46 votes -
Combine and send reports automation
I would love to be able to have reports automatically combined into one and scheduled to send to the customer on a monthly basis. Right now we have to either have the reports sent to a tech and manually combine them and then send. Previously we were able to do this until migrating over to Atera. Love Atera, just would like to get that feature back.
6 votes -
Availability monitoring Threshold
It would be fantastic to be able to change the sensitivity of the availability monitoring, we get alot of false alerts that servers have gone off-line. Having the option to generate an alert after 2 (or more) consecutive failures would be awesome.
39 votes -
Hide Network Discovery from Menu
Please create a way to hide "Network Discovery" from the menu for those of use not interested in purchasing that feature. Having "Network Discovery" with a "+1" bubble is visually annoying.
11 votes -
Office update
There is this feature in for "Patch Search & Deploy". However, the update query for Office Update it not seem to work (I never see Office update available by this feature, but if I manual perform check for update from application I can see there is updates available there). The Developer team should verify to get this feature work properly.
4 votes -
Update Agent Health Report
At the bottom of the agent health report is a list of Common Historical Alerts. We need an alert report that has the dates the of those alerts. Knowing an alert or ticket was created a month ago isn’t really helpful. With the tightening of security requirements across industries, detailed reports are being more widely required.
2 votes -
Show battery and charge state on agent side
Show actual state of charge and if the device is connected to the power line if it is a mobile device. Nice to have.
5 votes -
Narmada Integration
Narmada Integration
3 votes -
Attach attachments by dragging and dropping
It would be handy if we could attach any files by dragging and dropping instead of having to use the little paperclip and then manually browse to the location
13 votes -
Customizable Service Forms for Mobile App
Need the ability to have customizable service forms that can be created on the mobile app. The service form that is created should be able to import into QuickBooks Online and then be turned into an invoice.
9 votes -
block windows 11
Block Windows 11 on all devices recorded in Atera
12 votes
- Don't see your idea?