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Ticket Lock
This is essential in preventing double responses on tickets.
Ticket locking feature. Once a tech is on a ticket, all actions within the ticket would be locked for subsequent techs that visit.
That is, as long as the original tech is on the ticket or after a set amount of time while the original tech is on.
For example, Tech 1 views the ticket. Tech 2 views the ticket and it is locked. Tech 1 leaves the ticket. Tech 2 can now edit/respond to the ticket.
OR
Tech 1 views the ticket. Tech 2 views the ticket and it is locked. Tech 1 goes AFK while on the ticket. After 5 minutes, Tech 2 can now edit/respond.This is essential in preventing double responses on tickets.
Ticket locking feature. Once a tech is on a ticket, all actions within the ticket would be locked for subsequent techs that visit.
That is, as long as the original tech is on the ticket or after a set amount of time while the original tech is on.
For example, Tech 1 views the ticket. Tech 2 views the ticket and it is locked. Tech 1 leaves the ticket. Tech 2 can now edit/respond to the ticket.
OR
Tech 1 views the ticket. Tech 2 views the ticket and it is…31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Auto Zoom Map
The actual map is totally zoomed out and it would be great, if the map automatically fits to the monitored customers
4 votes -
Make 'run on offline agents' timeframe customizable for individual profiles
It would be great if the 'Run on offline agents' timeframe setting for IT Automation and Patch Management could be defined for each profile. Currently it can only be defined for all profiles.
For example, it would be great for patching or software updates to be run on offline agents for a week or more. That way they would still get the patches/updates if they were offline at the scheduled push time. However, if I have a separate profile pushing a reboot, I would never want that profile to be pushed to an offline agent when it comes back online. Hope that makes sense.
It would be great if the 'Run on offline agents' timeframe setting for IT Automation and Patch Management could be defined for each profile. Currently it can only be defined for all profiles.
For example, it would be great for patching or software updates to be run on offline agents for a week or more. That way they would still get the patches/updates if they were offline at the scheduled push time. However, if I have a separate profile pushing a reboot, I would never want that profile to be pushed to an offline agent when it comes back online.…
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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notification on shell usage
A e-mail notification (maybe with an authentication code) when remote shell actions get executed by a user or process. This way if ever a user account gets hacked they are unable to directly execute actions on the system without user interaction.
4 votes -
Restrict IP Permissions with subnets or include Geo blocking
Currently the restrict to specific IP addressing is set to a single IP address.
If the IP address restriction allowed subnet masks, then it would be easier to add our ISP's to the list - so when we are roaming we could still access Atera without a VPN.
For example, instead of just the IP address: 1.2.3.4 allow the subnet 1.2.0.0/1637 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Develop Atera better rather than suggesting feature updates that get ignored
I’ve been an Atera Customer for a few years now and I’m still getting frustrated with the lack of progress with the development of Atera.
I get sick of finding an issue with Atera and then being told to log it as a feature request when its obviously a development oversite.
The basics that your opposition does is a feature request for Atera.
So can we all vote on a feature request for Atera to start to get their act into gear.5 votes -
Ability to manage/review/update time entries
Currently there is no way to quickly view/edit timeentries within a timeframe (all of for a client in particular). The manual process to do this is incredibly painful. (go to timesheet, and open manually each ticket, go to time entry, and pinpoint the time entry, save, re-run timesheet, etc.).
Please add an screen to review all time entries.
1) List the time entries (filter by timeframe, customer, billable or not)
2) Allow to quickly edit a time entry
3) Display total7 votes -
Alert Tickets
When a ticket is created for an alert the following features would be amazing.
Self-heal - If the threshold returns to normal the ticket auto closes.
Quick Connect - On an alert ticket having a shortcut to the affected device with the ability to click the shortcut and go straight to the machine.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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IT Automation list page, add Scheduled/Not Scheduled
IT Automation list page, add Scheduled/Not Scheduled to lists page.
2 votes -
modify machine type (pc to server)
modify a device TYPE detected as a pc (because windows 10 or other client OS is installed) to be considered as a server by atera
2 votes -
open ticket directly after creating
When creating a ticket after saving it open the ticket directly, instead of having to go and select it from the ticket queue.
1 vote -
Windows Updates pre-Download Updates
There should be a way to download the patches to a client beforehand. Or to cache in any way. If you have 10-20 servers (or more) in an automation profile, and there all updates have to be downloaded first, downloading and installing takes quite a long time. Unfortunately, the updates are getting bigger and bigger. 10 GB or more is not uncommon for an update, which then has to be downloaded by every client...
1 vote -
Report for how many hours worked on a client
A report that breaks down tickets and hours worked on a client. I have flat fee clients wanting to get a breakdown of this data to see if the money they are spending is averaging out over each quarter. It's also a way to help retain clients.
4 votes -
Auditor Report for all or selected clients
I'd like to run the auditor report for all clients or a selection of clients rather than a single client. I'd then like to export to Excel so I can manipulate further and this should include a column for client name.
14 votes -
client notes
It would be nice to have the ability to add notes to a customers file and have them displayed to Technicians when creating tickets. this could be used to relay information about specific billing arangments, work authorisations required and even if a customer has been put on credit hold.
An extention of this would be to also incorporate notes in Contracts to allso display when choosing a contract which will assit technicians to select the correct one when multiple exist
34 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to See Your Calendar In Atera
Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.
32 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Specific Ticket Options
We need the ability to add custom fields to tickets that only apply to specific customers. Not all our customers use all our services and being able to only show them what they pay for would be helpful. We would also use this to offer specific support for customer specific applications.
1 vote -
1 vote
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timesheet
In timesheet is pretty good to group for technician and not only for ticket. This allow Admin to check if technician for all hours of day
3 votes -
Automation based on technician reply
Currently, you cannot create any ticket automations for when an engineer replies to a ticket.
I.e set status to pending when engineer replies to ticket.
37 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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