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4716 results found
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Place Knowledge Article in Ticket Response
We should have the ability to search and place relevant Knowledge articles as a response to a ticket that has been created.
9 votes -
Auto resolve eventlog alerts
I would be nice, to set a rule to eventlog alerts, that if the event doesnt occour again in X minutes, then the alert is resolved automatically.
Or make an option to resolve the alert based on later events.
46 votes -
Send a mail to newly added contact working with CSV import
For now, the option "sending a mail to newly added contact" doesn't work with contacts added with a CSV import, which is a big issue if you want to send their IDs to those contacts when their accounts are created.
5 votes -
Select custom dates for billing batch
We would like to have the ability to select the billing period when creating invoice batches. Currently, it automatically selects the unbilled period.
7 votes -
Server availability alert
All servers are by default monitored for availability but theres no way to change the threshold for that monitor. In some environments the internet connectiviy can be a challenge so it would be great to have the option to change the heartbeat monitoring time in a way it could be set to 10, 15, 30min or even 1 hour. Only if a device stays offline for that period it would raise an alert. (this is important for example for some African environments)
13 votes -
work from home password
Work from home forgot password option. We dont give access to the atera portal and we need to set the password and let them know what it is and they cant change it. There should be a forgot password option on the work from home login page.
16 votes -
Back up Included in Atera plan
Back ups should be included in Atera.
6 votes -
billing
I would like a solution (API) to be put in place to be able to retrieve all the invoices for my attention with a download link or the document in Base64 form in order to allow software (on Token authorization delegation), automatic recovery of my bills.
an example exists at OVH cloud.
Cordially
1 vote -
Block emails from anyone who is not a contact
Create a simple option to block anyone who is not a contact or using the domain of the client company. Will help stop spam emails/tickets being created.
1 vote -
splashtop printer
Make the Splashtop printer installation optional. The Splashtop printer confuses some of my clients and it is not needed on those PCs anyway. Splashtop is a little more reliable to me than AnyDesk but I need to lose those printers.
13 votes -
Include the Agent Name in the Title for Browser Tab
Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".
Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:
"AGENT NAME | Atera - RMM Software"
When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!
33 votes -
domotz
Please accept the integration of Domotz from those who are already their customers, after acquiring the Atera Platform we discovered that we cannot integrate into our Domotz because we have to acquire a new account, for those who already use Domotz this is bad, we cannot lose all settings.
2 votes -
Overview patch management report per customer per device
Overview patch management report per customer per device after Patch-Job or planed.
44 votes -
Scheduled custom scripts and templates
I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed library of various common scripts. You could copy and edit from one of those scripts to use as a template, or just make your own custom scripts from scratch. There were also community-shared scripts that you could grab, where other MSPs had published their own scripts.
This would be very useful to have, and be able to deploy in bulk or individually to select agents, machine groups, and/or customers. Think of it as a cloud based, multi-end point "task scheduler" like what is built in to the Windows OS.
I switched to Atera from Kaseya VSA. So far I'm loving the simplicity, ease of use, and much more reasonable pricing of Atera in comparison. One of the few things that I do miss about Kaseya VSA, however, was the ability to keep a library of scripts (command prompt, powershell, terminal, etc). They could be organized into folders and subfolders, and had permission based sharing - so you could make specific scripts and folders accessible to everyone, restricted groups (such as employees or managers), or keep it private so only you could access them. Kaseya VSA had a large pre-installed…
6 votes -
HTTPS Agent installer link
When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the customer to download the installer. I do so by clicking on the "other options" dropdown below the Download button, and send them the automatically generated link under "Share the installer download link with your customer". The problem here is that the auto-generated link uses the HTTP:// protocol in the URL. Sending this to the customer always results in their web browser blocking the download for security reasons. The workaround has been for me to copy the link, and just change HTTP:// to HTTPS:// in the URL. Sending them the HTTPS:// link always works fine. Doesn't take a lot of time to do it, I just don't always remember to do it when the need arises and almost always have to send a second e-mail with a new link after manually changing the URL to include HTTPS:// because the first link didn't work due to using HTTP://.
So in fewer worss, can we please fix the "Download agent installer" wizard to auto-generate a download link using HTTPS:// instead of HTTP:// in the URL that is to be copied and sent to our customers? I imagine that would be a very quick and easy fix.
When generating a new agent installer, after selecting the OS and assigning the new agent to a customer, the third step is to download it. Clicking the "Download" button works fine if we want to download the agent installer to the local computer and put it on a flash drive or something. Only problem with that is that there have been many occassions when I need to send the installer via e-mail, and most e-mail services block this file for security purposes, as it is an .exe file. So instead, I need to send a link via e-mail for the…
6 votes -
ticket notes
Clients should get details of a ticket when a ticket is created not just the ticket number the actual notes that technicians write when creating a ticket.
7 votes -
Create & Due Dates for Tickets
Add option to set a due date for a ticket.
Add Create Date and Due Date columns on the Tickets page
17 votes -
windows file history
Simple script to enable "Windows File History"
3 votes -
Display on mobile device is not always good (problem with images)
Hello ! On mobile devices such phones, the lay-out of the article is not often well displayed : if the article contains images (print screens), they don't fit the screen and the right side is not visible.
Could you work on that ?2 votes -
Allow a customer contact to access to multiple devices using Work From Home feature.
Currently as it stands it looks like you can only setup a client to access one computer using WFH. Please change this so that when the customer signs into the WFH page they can choose which computer they would like to remote connect too. Customers are happy to pay for the additional remote access to multiple devices.
38 votes
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