4999 results found
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Atera to save Webroot Key
- When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
5 votes -
Allow to hide in-built fields in the ticket section from ourselves
Would be great to have a completely customisable UI in the ticket section. Allowing smoother and more efficient workflow and ticket updating.
All we need is to be able to hide the pre-made fields from both the customers and ourselves.
1 vote -
The machine name and customer is no longer a hyperlink to open in new tab
So before the alerts page update, the device name and customer name was a unique hyperlink in which you can (by clicking the mouse wheel button) open the device or customer in a new page.
I need to open a new tab by clicking customer and manually navigating to the device within the customer devices list. This is not a great UI experience and I would appreciate if the old functionality could be restored.
1 vote -
refresh
Il would be nice to have a button "Refresh" on top of the lists devices.
If we patch or if we wol device, we won't see it.14 votes -
Ability for techs that don't have admin privilege to add/create folders
Ability for techs that don't have admin privilege to add/create folders
3 votes -
3cx Ticket Integration.
3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.
4 votes -
Integration to Add Contacts from Atera to 365 Tenant
Integration to Add Contacts from Atera to 365 Tenant
5 votes -
Customize sent from address for emails
We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.
So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.
We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.
62 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Report about the quantity of the agents installed.
An option to get the overall quantity of the agents installed in every client's space.
10 votes -
Priviledged User Install Software for macOS
If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.
Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.
I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted…
8 votes -
Please change the "Phone" field in reporting to "Submitted by agent"
Under the "Tickets created by source report" Please change the submitted by "phone" field in reporting to "Submitted by agent".
2 votes -
Set Automation Profile when creating Customer folder from API
Using the API you can set a Threshold profile when creating a customer folder. I think it would be useful and make sense if you can also set an IT Automation Profile from this as well.
From this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int
}
To this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int,
"AutomationProfileID" : int
}2 votes -
Mail alerte par client
Il serait sympa de pouvoir envoyer un mail pré-parametré sur l'adresse du client quand il y a une alerte, par exemple une utilisation supérieur au seuil. De choisir si on veut l'envoyer au SITE ou au contact qui est mentionné sur l'agent
2 votes -
interactive map
It would be nice for the map on the dashboard to have the pins change colors based on location status - i.e. green if there are no issues detected, orange if there are warning alerts and red for critical alerts.
Also, add a hover menu where when the mouse hovers over a pin it shows the client's name and a list of alerts, then when clicking on the pin it opens the client's devices.
4 votes -
Customize Satisfaction survey
Be able to create my own questions and answers for the satisfaction survey
65 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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GPU metrics
Please consider adding GPU Usage % to the Agent Metrics (to show along with CPU and Memory %)
We have a lot of architectual, media and engineering clients where GPU usage is an important metric to monitor and log.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ticket Statuses Default to have the Custom Statuses
To create the ticket statuses by default under Customer > specific client > Tickets > filters. It would be nice to have the custom status also selected as per default. New ticket field are not automatically checked in the list for clients > tickets > statuses. Should be put by default.
5 votes -
Tracking of web domain renewal dates
Tracking of web domain renewal dates
It would be really useful if Atera let us know or could track the expiration dates of our customers web domains.
18 votes -
Notify when agent online
Have an option that can be selected to notify the technician when an agent is online. This would be handy for laptop users who have requested help but are in-between offices where WOL isn't an option but you would like to know when they do come back online.
Currently I temporarily monitor the device then remove the monitoring once I have completed the work.
36 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Clone Generic Tickets
Ability to create a generic ticket that can later be cloned and associated to customers.
3 votes
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