4685 results found
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Would like to be able to add our own banking information on the invoice
To be able to add our payment type example bank transfer and display our account information on the invoice.
This is very important for use.
Also to be able to change or start from a specfic invoice number instead of starting with 16 votes -
Splashtop Business Integration
Allow to integrate with Splashtop Business account. Much like with the current ConnectWise Control.
16 votes -
Screenshots
When clicking on a device and viewing the device info it would be nice to see a screenshot of the end users active desktop.
59 votes -
sentinalone
SentinalOne integration (With MSP Portal)
4 votes -
Device Limit for customers
The ability/function to limit how many devices are allocated to each customer depending on the support package provided internally. Doing this through threshold creating would make sense from a user's perspective.
Works great for billing so we as providers understand if someone's breached their limits.
1 vote -
1 vote
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IP based restrictions for technician’s login for Remote Office.
It would be helpful if we can implement IP based restriction to restrict the technicians for remote office only not for mobile technicians
2 votes -
It would be great if we can assign dedicated script section for junior technician so that they can only have access to certain scripts not w
It would be helpful if we can assign dedicated script section for junior technician so that they can only have access to certain scripts not whole repository.
3 votes -
Agent Time Interval
It would be nice to have the ability to change the Atera Agent Time Interval either via the Atera web interface, or via custom agent creation.
Currently, because of end user latency, we get numerous alerts and tickets. The only way to resolve this is by using a script on each end point. (changing the registry)3 votes -
Hyperlink a picture or logo
The ability to add a hyperlink to logos and pictures.
3 votes -
Add Bios date in Auditor Report - help create list of replacement PC
In order to create a list of PCs to be replaced, having the date of the bios greatly helps
42 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We’ll update you
once it’s been implemented and released! -
Export ticket fields to CSV
I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.
There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!
6 votes -
Customer portal billing and payments reports
It would be super helpful to have an option for clients to view invoices, export billing reports and and make payments through the customer portal.
1 vote -
Start date of cloned contract
When cloning a contract the start and end dates are saved but usually, we do it when a contract has ended or we start a new one today so it makes no sense. The start and end date should be asked to be updated once cloned. If we forget we charge the customer for months of no use.
1 vote -
CPU Temperature in Metrics
I would like to see CPU temperature history in the metrics to pinpoint and correlate activity with temperature.
53 votes -
anti abuse mechanism needs to list offending account
I keep getting a message that says I should buy another license. The KB leads me to believe this message appears when techs log in from multiple locations at the same time. I would like to see a list of the offending accounts.
3 votes -
Ticket Navigation
Move the Ticket Properties in the right side navigation below the Requester Info. In cases where a company has had multiple tickets, you have to scroll down to get to the ticket properties which should be more readily accessible.
1 vote -
Disable HTML formatting for ticket responses when composing replies
This should be simple to implement, and I'll explain my issue with the current system. When I'm composing a reply, I often cut\copy\paste segments of my reply as I'm restructuring it. When I do this, I must choose to paste as plain text or else it will copy the source formatting of the composition window, which you can see formats the text with a white highlighting. This has caused several of my well formed replies to come out looking flawed. It'd be great if the reply composition window had a button to switch to plain text.
1 vote -
Create contacts and tickets from end-user calls
Enable IP telecom data (incoming calls from end-users) input to create contacts and tickets
1 vote -
Add requester fiedld to tickets view
There is no way to filter ticket by specific requester.
I have a chat with support to confirm that.
It will be very helpful if you add a requester filter to tickets view1 vote
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