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4731 results found
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Allow AND and OR conditions
Allow conditions like AND and OR in conditions field in ticket automation. For example, the ability to be able to send email to technician only if the ticket is signed by someone else. If the ticket is assigned by technician himself, the email should not be sent to him.
24 votes -
Clean up Mac Agent installer script
The current Mac agent installer script downloads the installer into the CWD and runs the installer from there. After installing, it does not delete the Atera installer. I request the installer script be modified to download the installer into the /tmp directory on the Mac, run the installer from there (by adding the flag "-pkg /tmp/AgentInstaller.pkg" to the installer command), and add a "rm '/tmp/AgentInstaller.pkg'" to the end of the script.
3 votes -
Export contract for end customer
An export option that allows a printable version of the Atera contract to be reviewed and signed by the end customer
3 votes -
Patch Dashboard View
Need to be able to see a "Patch Dashboard" where you can see the patches & clients in one view and can apply patches. Going into the "Band-Aid" on each machine really isn't a practical approach.
63 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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work from home access to servers OS
I have restaurants as customes and they use servers to run POS enviroment. they need access to it to run reports, clock employees in and out, maintenance etc.. just like a workstation. WFH should work on server OS. please update it so it does. thank you
6 votes -
Priviledged User Install Software for macOS
If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.
Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.
I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted password could be delivered to the AteraAgent on the mac and the AteraAgent could decrypt the password in memory locally for use with the script calling the homebrew install, and it clears it from memory once used.
If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.
Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.
I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted…
9 votes -
products
Add Products Module to the Internal IT Department Model
Currently as an "Internal IT Department" we will never bill our other individual company departments. With that said, it would be nice to track inventory of either products we have in stock and/or what we are ordering for other groups and tie dollar amounts to those. This will help IT departments in general as it gives us insight into keeping stock via trends, record other departments IT spending as-well-as keep consistent on ordering special requests.
1 vote -
TeamViewer installation as splashtop
We use TeamViewer as a support tool.
It would be nice to have the same operation as the Splashtop module.
What do you mean?
If the client machine does not have the software to install then it installs it silently.1 vote -
Webroot
Atera agent can install Webroot through the "add-on's" tab for Windows machines.
When is Atera going to add Webroot for Mac computers via "add-on's" Tab.
I have a few Mac computers I manage and it would be nice to have this feature offered.3 votes -
Ticket Communication on Reports
Ticket reports where you could see the communication on the ticket
3 votes -
duo
Currently Atera is allowed via DUO authentication app as a 3rd party app. I like that I can push or text an approval for my 2FA for my other apps, but this one I have to enter the 6 digit code. Can you get with DUO.com and add your product to an IT Authenticator vs a consumer google or other
17 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
5 votes -
Generate Detailed Event Viewer Reports
It would be good to be able to generate reports based on specific Event Viewer events and IDs, along with details about the events. Currently we can monitor for the events, but we cannot see any details about any events in a report format.
6 votes -
Chat feature from the mobile app.
The ability to use the chat feature from the mobile app.
71 votes -
Ticket automation, time spent
In ticket automation, under actions, there should be option to add time spent on that ticket. As for example we receive 50 emails daily with same title from tool we use, they all have same title so we can use automation rules, but we also need to add time spent on doing this and adding time under "actions" would save us 30 minutes every day.
2 votes -
Separation between internal notes and communication from customers
Separation of internal Notes and Communication with a customer: would be nice to have it for example, in a box on the bottom right. The colors are helpful but when you put in the notes, after 1-2 replies, it throws to the bottom and now you have to expend. Would be easier to see it like this in a separate box
3 votes -
Ability for a tech to follow a ticket
Ability to follow ticket. To know when a ticket has updated something. Even if you are not the technician assigned. Sometimes, it is helpful if the tech is out of the office, or he’s tied up. Once you CC, you’re stuck on the email thread unless the clients remove you as well. Second assignee – text box that says follow the ticket. “observer” if it needs to follow to do ticket automation rules but ideally, would be that if the box is checked, to send the email to that person
3 votes -
Get Notified when end user submit a feedback
We need admins get notified when a new survey (feedback) is created after the ticket is closed
4 votes -
Automatically add new customers to an existing automation profile
It would be great to have an option to add new customers and the devices under it to existing automation profile. For example, we have an automation profile to enable permission based remote access for Splashtop and every time we have a new customer, we have to manually add the customer to the existing automation profile to ensure that the remote access is not unattended and requests for permission even for all new devices.
3 votes -
Install webroot on Mac OS X
Since Webroot has a Mac OS client as well (https://www.webroot.com/us/en/home/products/antivirus-for-mac) it would be nice if we can deploy this from the Atera console
36 votes
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