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4761 results found
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AZURE integration
there is a lot of moment to cloud if you guys had a feature to take an existing system and convert it to be VHD format for AZURE you would capture some market share. The current methods require a-lot of skill.
11 votes -
API Report Custom Fields
The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.
38 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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desktop thumbnail preview image
desktop thumbnail preview image in the client detail.
I use this every day on screenconnect to see if a client is working or login to the computer. Just a desktop thumbnail preview image if so useful.8 votes -
Add method to get folder name from agent via API
We use the API to produce custom reports for customers showing the agent details they find important. It would be useful to also be able to include site name for customers with multiple sites, we typically use folders to manage this but when getting agent info from API we can only see a folder ID and there doesn't seem to be a way to get the folder name via API to add this to our reporting. Would it be possible for the get agent API to include folder name or alternatively could there be a way to get the folder name from the folder ID with a separate API?
We use the API to produce custom reports for customers showing the agent details they find important. It would be useful to also be able to include site name for customers with multiple sites, we typically use folders to manage this but when getting agent info from API we can only see a folder ID and there doesn't seem to be a way to get the folder name via API to add this to our reporting. Would it be possible for the get agent API to include folder name or alternatively could there be a way to get the folder…
4 votes -
bug found in atera billig of products with the same price
BIG WARNING
We found a bug today in Atera billing.
If you have two hardware products on the same or different tickit on one customer with the same price. Then one of the products will be skipped and the other one will be incremented by two.So we had both a Iphone and a Andriod phone with the same prices but on two different tickits.
The invoice said two Iphones..
This needs to be fixed ASAP.. its impossible to controle internally
3 votes -
Allow customers to run their own reports
Ability to allow one or more of an existing client contacts to generate reports related to that client which include ability to run tickets with tickets activity, auditor report for HW and patches etc..
For example if I have company XYZ in my clients, and I have Joe he is the main contact or super user working for XYZ company, then I should be able to grant him access and permissions to run related activities such as tickets, tickets activities, HW, patches etc..
2 votes -
Create folders for threshold profiles
Create folders for threshold profiles
2 votes -
Reverse Ticket Conversation history
Option to reverse the conversation history at the bottom of the ticket, so that recent messages appear first.
1 vote -
Reviews
It would be nice to have a review page where you can go and look at all reviews left by users or clients. It is hard to keep track of reviews now, simply having to rely on the ticket number or name of the user is that submitted the review. I like seeing the dashboard display, but a dedicated page to look at all reviews over time would be helpful.
1 vote -
Undo Send Email
A timer to click Undo when sending an Send Email (similar to Gmail). A 10 or 15 second timer where you can quickly undo the sending of an email when you accidently send a note instead of an email or send a partially complete email would be very helpful.
2 votes -
Disk Cleanup under Devices > Manage
Many times I get disk space alert , most of the time I connect to the the PC and run cleanmgr.exe , It would be great if I could do it without the need to connect to the PC and have it in Atera under Devices > Manager > Disk cleanup
5 votes -
107 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Auto Cleanup when Removing of ND
When you're done with ND, everything associated with it should be removed (ex: NMAP packages.). Should be an auto-delete so nothing stays on the customer's end.
7 votes -
Accounting
How about an integration with Freshbooks?
8 votes -
duplicate IT Automation profiles
Want to duplicate some IT profiles and then just change a few elements - easier + faster to set up everything
6 votes -
VPN
I would like to see an option to create an Ad-hoc VPN from a remote user with Atera Agent installed back to the office network with agents installed. This would be helpful to push out certain Group Policy updates and also allow software deployment from the corporate repository and Password management and sync for remote / office users.
4 votes -
Expiring and Expired Contracts
Need to have a report that can display the expiring contracts and optionally display the expired contracts. Also Notifications for expiring contracts need to be able to be triggered manually. A great feature would also be the option to notify a specific contact from the customer for the upcoming expirations.
Email for both internal and external users should be customizable with with fields from the contract.
Regards
Thomas
3 votes -
Shared Threshold Library
Harness the power of Atera's community to create a shared library of threshold profiles. Easily share threshold profiles you've created or clone a profile from the community and apply it to your customers' devices.
163 votes -
Customize fields that are included/ data the is collected in the Requestor info,
Be able to include computer name, IP address in the Requestor Info in user generated tickets.
1 vote -
time entry templates
It would be awesome if we could have time entry templates so technicians could do things in a uniform manner. eg. client offboarding, onboarding, security threat.
1 vote
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