5039 results found

1. Mobile app forced log out

   Mobile app to stop logging out so frequently

   2 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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2. Link Password to Knowledge Base

   When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
   Looks like this would solve a bunch of other requests posted here.

   9 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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3. export tickets from a user

   Data Export feature on all tickets by one user under Contacts.

   1 vote

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   0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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4. Support to connect to a 365 mailbox

   It would be ideal for Atera to support connect to a support mailbox that would provide the functionality of a full-access user over the mailbox. Freshdesk supports this in their free tier

   4 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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5. Splashtop session recording

   Enable the ability to record Splashtop session. Splashtop already has it but Atera version that employees use, doesn't show the ability to record.

   23 votes

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   Planned  ·  1 comment  ·  Agent  ·  Delete…  ·  Admin →
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6. Deploy certificates through Chocolatey/Homebrew

   Deploy certificates through Chocolatey/Homebrew

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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7. Ticket Category Automation

   Would love an "if this then that" sort of automation, or better, AI assistance. With the AI understanding our product categories, it should be able to use some keywords to properly categorize tickets (or let us give 3-4 keywords per category that trigger it)

   Right now we have a new ticket rule that says if x is in the subject or body, category is Y

   As you can imagine, that gets extremely unwieldy very fast. I'd like one "categorization rules" area where I can say "if x, then y. if a, then b. If C, then d"

   But, I feel like this is something AI would run with pretty well

   Would love an "if this then that" sort of automation, or better, AI assistance. With the AI understanding our product categories, it should be able to use some keywords to properly categorize tickets (or let us give 3-4 keywords per category that trigger it)

   Right now we have a new ticket rule that says if x is in the subject or body, category is Y

   As you can imagine, that gets extremely unwieldy very fast. I'd like one "categorization rules" area where I can say "if x, then y. if a, then b. If C, then d"

   But, I feel… more

   2 votes

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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8. API calls to be able to update the update the data of an agent (PUT/PATCH)

   API calls to be able to update the update the data of an agent (PUT/PATCH)

   2 votes

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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9. Add Software Inventory via API

   These link generates a list of installed Software.
   https://app.atera.com/new/reports/template/software-inventory
   It is possible to get these list per API

   41 votes

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   6 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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10. quick action tab in alerts

    Be able to run script or other tools from the alert page , and not just :

    Delete

    Snooze

    Resolve

    1 vote

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    0 comments  ·  Alerts  ·  Edit…  ·  Delete…  ·  Admin →
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11. filter ticket by user

    Bonjour,

    Aujourd'hui nous avons la possibilité de filtrer les tickets par status sur le portail client.
    Nous souhaitons avoir la possibilité de filtrer les tickets par utilisateurs.
    Merci

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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12. add splashtop stylus to subscription

    We need to be able to direct users on screen as well as support them. Please add splashtop stylus as part of the subscription.

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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13. Having a text alert for down customers sent to our cell phones

    Being able to receive a text on our cell phones when a customer, mostly commercial customers, go down or there are critical errors would be crucial and very beneficial. This would be a much appreciated feature.

    2 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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14. Symbol for Scriptbased Alarms

    Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Access to remove Custom Asset default fields

    Would be nice if we could either remove or make the default custom asset fields not required?

    4 votes

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    0 comments  ·  Delete…  ·  Admin →
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16. Blackpoint cyber
    5 votes

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    1 comment  ·  Security  ·  Delete…  ·  Admin →
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17. Automate printer consumable orders from SNMP generated alert

    We want to be able to offer Automated Consumable Orders for our customers via Atera. We are monitoring their printers via SNMP. When the printers reach "Low Toner" status we want Atera to automatically create a ticket and email the supplier to order that client some toner and then close the ticket.

    At the moment we can make this work, however there is one big problem. It will automatically create a ticket for ALL "Warning" or "Critical" status. Maybe this could be fixed with a new alert status called "Consumable"?

    1 vote

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    0 comments  ·  Alerts  ·  Edit…  ·  Delete…  ·  Admin →
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18. Tamper protection on the agent

    some kind of tamper protection on the agent, install what one can't do to uninstall it.

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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19. API ability for end-customers

    API ability for end-customers: option to allow API access of customers. It would be useful for some of our clients.

    2 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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20. Tech without full admin to be able to delete time entries

    Tech without full admin to be able to delete time entries

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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