4778 results found
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Ticket creation in the name of customer should still show creators name
If I create a ticket in the name of the customer, it shows the name of the customer in the ticket description as if the customer wrote the ticket.
Even if I open the ticket in the name of the customer, it still should show that I wrote the entry. Every entry should have the name of the original author, so it's clear in the conversation history who wrote the specific entry.
Thank you2 votes -
Link Password to Knowledge Base
When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
Looks like this would solve a bunch of other requests posted here.9 votes -
export tickets from a user
Data Export feature on all tickets by one user under Contacts.
1 vote -
Sort network discovery
Be able to sort / filter by OS type in Network Discovery.
16 votes -
Deploy certificates through Chocolatey/Homebrew
Deploy certificates through Chocolatey/Homebrew
1 vote -
Ticket Category Automation
Would love an "if this then that" sort of automation, or better, AI assistance. With the AI understanding our product categories, it should be able to use some keywords to properly categorize tickets (or let us give 3-4 keywords per category that trigger it)
Right now we have a new ticket rule that says if x is in the subject or body, category is Y
As you can imagine, that gets extremely unwieldy very fast. I'd like one "categorization rules" area where I can say "if x, then y. if a, then b. If C, then d"
But, I feel…
2 votes -
Reboot in Safe Mode with Networking
There have been many instances where I need to reliably reboot a Windows endpoint into Safe Mode with Networking so that I can run scripts and/or remotely connect to it.
I have a script that will do this now, but it would be excellent if Atera could build this into the agent so it isn't a guessing game. Rebooting into Safe Mode remotely can break my access if something goes wrong, and since 95% of what I do is entirely remote, having a reliable way to do this is really important.
24 votes -
quick action tab in alerts
Be able to run script or other tools from the alert page , and not just :
Delete
Snooze
Resolve
1 vote -
filter ticket by user
Bonjour,
Aujourd'hui nous avons la possibilité de filtrer les tickets par status sur le portail client.
Nous souhaitons avoir la possibilité de filtrer les tickets par utilisateurs.
Merci1 vote -
add splashtop stylus to subscription
We need to be able to direct users on screen as well as support them. Please add splashtop stylus as part of the subscription.
2 votes -
Symbol for Scriptbased Alarms
Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...
2 votes -
Access to remove Custom Asset default fields
Would be nice if we could either remove or make the default custom asset fields not required?
4 votes -
Custom Fields DropDown With Dependencies Enhancement
For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
For example if we wanted:Value: Request Type = Computer
Child Value:Hardware
Sub Value -> Monitor
Keyboard
Mouse
Etc.
Child Value:Software
Sub Value -> Adobe
Sub Sub Value -> Reader DC
Pro
PhotoShop
Etc.
Sub Value -> Microsoft
Sub Sub Value -> Outlook
Word
Excel
PowerPoint
Etc.6 votes -
Automate printer consumable orders from SNMP generated alert
We want to be able to offer Automated Consumable Orders for our customers via Atera. We are monitoring their printers via SNMP. When the printers reach "Low Toner" status we want Atera to automatically create a ticket and email the supplier to order that client some toner and then close the ticket.
At the moment we can make this work, however there is one big problem. It will automatically create a ticket for ALL "Warning" or "Critical" status. Maybe this could be fixed with a new alert status called "Consumable"?
1 vote -
Tamper protection on the agent
some kind of tamper protection on the agent, install what one can't do to uninstall it.
2 votes -
Active Directory Devices sync
Being able to integrate with active directory would make life so much easier. If your device list was paired with AD you wouldn't have to manually add / delete devices. It would be done automatically. And you could continue to sort different devices into different folders. Reports about software licensing would be more accurate.
209 votes -
Alert Information
I have an alert setup that lets me know that there has been a certain amount of failed logins on a server, the thing is, it doesn't tell me where that failed attempt is coming from. A feature would be nice where we're alerted if it's an external attack or someone simply puts in the password wrong multiple times.
7 votes -
Wake on Lan for Work From Home
Wake on Lan for Work From Home.
In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.
15 votes -
Deploy agent from network discovery
Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)
134 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We
’
ll update you
once it
’
s been implemented and released!
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Associate Atera install with the same agent in the app
I've had to reinstall Windows on several computers and it would be optimal if, instead of adding the device as a brand-new agent, there were an Atera install package that could be downloaded from a specific agent in the app so that the device would stay associated with the same info in Atera.
For example, if I reinstall Windows on agent PC-100, I would like to be able to reinstall the Atera agent on PC-100 and not have two PC-100 devices in the Atera app.3 votes
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