Currently, its possible to check the online status of Agents, TCP Devices, SNMP Devices, and HTTP Devices via an API Call, but for some reason Generic Devices do not have any indication of their online status.

We just need an "Online" property on generic devices like all the other devices.

This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.

Appreciate any insight on this. :)

We've started using ScalePad. I know Atera integrates with them already, however, their Software monitoring doesn't currently work with Atera. They current integrate with ConnectWise, Datto, Kaseya, Ninja, N-able, Cisco, and Microsoft Endpoint Manager. I love using Atera and do not want to sign up for 1 license on another RMM to install it on everything just to use this feature. Thanks!

Chat function: only alert you get is a little number that pops up at the top of screen. if you are halfway down the screen you never see it.
Have to be more visible.

Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.

Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.

I would like to be alerted if unexpected ports are opened on the company firewall, a very simple pen test that scans a specified public IP (or URL) and checks if any non specified ports are open. It would be an automatic scan that runs once a day.

I would like to have quick replies per customer and one category that all can see.

When a ticket arrives we would like to only see the general quick reply’s for all customers and all the specific reply’s I made for that customer.

Current filter function is virtually unusable to look for a specific device. I'd recommend a simple search bar to would compare the results for not only machine name but for current logged in user and possibly others.

All of the branding is nice with one exception. When our techs are logging in at customer sites, it comes up Atera when they login. We run the risk of them 'going around us' when they know our vendor partners. It would be great to go that last step and brand the login screen for us. I know it only takes a second to login and get to our logo but in certain instances we set up our clients as a tech as a service to them.

For MSPs that are moving away from existing RMM platforms to Atera, it would be great to have a more robust migration path. I'm putting this idea in the ticket area and specifically to be able to import historical tickets from Kaseya BMS into Atera, but I could see this being valuable to other MSPs coming from other platforms, and not just ticketing data.

Support automatic Language so it will be displayed in OS Langauge

Would love to see a CRM component for tracking opportunities and tasks

Can there be an option to print a ticket, if a device is broken I would like to add the incident form

It would awesome to allow custom forms within the Customer Portal. Example: user wants a keyboard for their work computer. We could program a form with standardized equipment the employee could select from while submitting a ticket

For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.

Hi,

Customization of email templates to the client is critical. This option in Atera would be a wonderful addition.

Would like the ability to have a checkbox or some other way to exclude an agent from patch reports. As in the agent is offline and in storage or just offline but you want to keep them for asset history. A checkbox would tell the reports to exclude the agent from populating and clogging up the report. you could also run the reverse as a report showing all offline agents

Ability to have multiple signatures based on clients.

creation of tickets for devices/activities not associated to a contact.

performing routine maintenance on servers (that don't have a contact, our own internal servers) like patch application, log file clearing.

or allow a contact to have multiple devices, so they are informed of tickets being opened for main.

I think this would then allow for a report to be run against the device to view all activities performed on the device, for ISO audits etc.

I may be an edge case as I use Atera to manage multiple Data-centres and not desktops of individuals.