5041 results found
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After work on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. I
After working on a ticket for a particular customer you are taken back to all tickets, not just tickets for that customer. It requires several unnecessary keystrokes to get back to where you were.
2 votes -
Unable to discover Multiple subnet
The same subnet can be added but we are unable to scan the device in a different Subnet
1 vote -
10 votes
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Dynamically move agents to customers folders
Dynamically assign an agent to a customer folder based on the device host name
e.g PC name = Customer-Admin-01 is moved to the Admin folder for that customer4 votes -
API: Find out if a time entry has been invoiced
NEED:
We need to be able to verify through API the INVOICED (True/False) of any time entry.EXPLANATION:
Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.WHY:
We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to…6 votes -
PowerShell
Improve PowerShell's interactive functionality.
- Typing part of a command and pressing Tab key to automatically expand the command does not work.
- Commands that needs to open a new process (prompt for input), multi-process when the output of the command is interactive and has more than one. PShell does sits there and does nothing.These functionalities works great with Kaseya.
4 votes -
Get lastlogintime from api
Add the lastlogintime to /api/v3/agents
6 votes -
Printer management
Add, set and edit Printers on Clients...
146 votes -
Notes under customers
More extensive notes:
I cannot see anyway to write general notes about a customer besides a one line note.31 votes -
Stop notifications after a certain time on the mobile app
Stop notifications after a certain time on the mobile app
2 votes -
Log files
- Log files: devices that maintain a CIS logs (firewall etc), to have that in a central utility. Meant for troubleshooting. Not just security. We are looking at products and we are leaning towards a product of Solar winds called paper trail. Type of service that many IT are leaning towards.
1 vote -
reports uk time and data xls
Id like to be able to download my reports in Excel but have the dates in DD/MM/YYYY
3 votes -
Set Contract Period to more than a year.
A lot of vender warrenty contracts are for more than a year. Typically 2, 3, 5 year.
So it would be great to be able to set a contract period to a flexible number of years.
When choosing "flexible years" a number field could show up for the number of years wanted.2 votes -
Add Attachments to Custom Assets
In the Agent drop down, we are able to add attachments. We use this to keep important documents related to the computer (ie. Purchase order, packing slip, signed documents from user, etc.). We have begun using the Custom Assets feature to add items like monitors, printers, etc. but there is no place to add an attachment to these assets. This would be a good feature to add so we can keep warranty and customer documentation in one place for reference.
1 vote -
Mobile App ticket assignment
Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.
11 votes -
Add next/previous button on ticket view
Hello,
Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?
Best regards,
6 votes -
Automatic Cleanup of Alerts
Automatic Cleanup of alerts:
It could be usefull for an MSP to have a possibility to schedule automatic cleanups of alerts based on specific filters.
An example:
delete all alerts with severity XY of customer XYZ that are older than x months.This will help to have a smaller list of alerts.
17 votes -
Ability to bill for Bitdefender or Webroot directly via atera
Ability to bill for Bitdefender or Webroot directly via atera
2 votes -
default tickets unassigned when manually created
Create a way or option to default the tickets that are manually created to be unassigned so technicians can assign them to themselves from the unassigned queue/bucket.
1 vote -
Close Tickets - No notification
I use Atera for myself and I work for 4 different companies. I will work long hours and I can't close a ticket at midnight because it will trigger several alerts to an employee in the middle of the night. Would love to have the option to close a ticket without sending a notification to the employee.
11 votes
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