We need the ability to sort on any given field listed under devices.

A view of attached devices like external monitors, printers, docking stations etc
If make, model and serial number can also be included that would be awesome!

You have a way to quickly search for Customers in that screen, but not one to search for devices in the devices screen. Yes, I know a person can use filters, but a quick name search would be nice.

Can we export the device list based on the filter result?

Devices in a subtree under customers, instead of individual devices listed.

I second this:

An icon of sorts which depicts: Webroot installed, Backup inplace, Reboot summing up, next script/task coming up etc.

A bit more about actual state and deployed features.

Webroot AntiVirus / Firewall Status. Installed, Running and Needs Updates?

I was thinking this same thing why cut the list short on the customer page under devices, why not be able to see them all on one page?

List items per page customization. I can now only see 10 devices. Why not 20, 50, ...? And a nice compact view would come in handy too to get a quick overview

List items per page customization. I can now only see 10 devices. Why not 20, 50, ...? And a nice compact view would come in handy too to get a quick overview.

A compact view for tickets, maybe even devices!

An icon of sorts which depicts: Webroot installed, Backup inplace, Reboot summing up, next script/task coming up etc.

A bit more about actual state and deployed features.

- Export full Devices ( all customers)

- Search for device by name and other fields
- customizable and sortable columns in the device view (actually for all views columns should be customizable and sortable)
- online offline status as well
- being able to add colours per customer or by machine type would be a bonus.

Scheduling a script run right at the device (or even inside a ticket where you could pick the device!) would be ideal, with users in meetings frequently we could schedule patch removals or other items requiring a reboot for post meeting or known free/available time - it would be ideal as well to get an automated ticket update saying it had run and completed or failed

The ability to sort by "online" Offline" agent is a must!!!

When you click on devices you should see a list of companies. Then you click on the company, you should see the groups of devices. Showing all devices across all customers is just too unorganized and having to set filters is too time consuming.

I have a list here:

1. the ability to customize the device list to show columns of interest (boot time, IP address, Name, Vendor, etc...)
2. The ability to sort on each column by simply clicking the column header.
3. The ability to filter the rows by simply clicking the column header and selecting one or more values present in that field.
4. Show if there is an existing user desktop session and if it is (active, idle, etc...)

For tickets and alerts:

1. Same thing as above in terms of columns, sorting and filtering.
2. Display the actual creating and modification time of tickets and alerts. (17 hours ago doesn't really mean much...)

Ability to expand the amount of devices shown without needing to change pages...

Add "Recently Viewed" to Search/View criteria so you can see a list of the Devices and Customers you are currently working on.

When you're moving between customers/devices it a pain to have to search, find and select each time. Multiple clicks and mousing around needed - unless I'm missing something?

Draw the system architecture in Visio i.e. servers, network devices, etc. import them into Atera then associate with relevant performance metrics. So the performance of devices with their metrics is in real-time.