Settings and activity
43 results found
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42 votes
Elad Yagur
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77 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Elad Yagur
supported this idea
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22 votes
An error occurred while saving the comment Elad Yagur
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12 votesElad Yagur
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41 votesElad Yagur
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778 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Elad Yagur
supported this idea
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970 votesElad Yagur
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4 votesElad Yagur
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2 votesElad Yagur
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56 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
Elad Yagur
supported this idea
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13 votesElad Yagur
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2,299 votes
Hi,
Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Elad Yagur
supported this idea
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394 votesElad Yagur
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273 votesElad Yagur
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1,487 votesElad Yagur
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8 votesElad Yagur
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41 votesElad Yagur
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46 votesElad Yagur
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26 votesElad Yagur
supported this idea
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313 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Elad Yagur
supported this idea
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I've been expressing the same concerns for quite some time now. The product is no longer what it was 4–5 years ago. It's clear that Atera has become just another service provider chasing the AI trend, prioritizing profit over value. It’s time to move on.