Settings and activity

24 results found

1. Free Dashboard Account

   569 votes

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   6 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Travis Teinert supported this idea  ·  Feb 20, 2024

2. It would be great if the ticketing system could be set to dark mode so it is easier on the eyes. :)

   19 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Travis Teinert supported this idea  ·  Feb 20, 2024

3. Dark mode view for the agera app Android and IOS please

   48 votes

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   3 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Travis Teinert supported this idea  ·  Feb 20, 2024

4. Dark Mode

   35 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Travis Teinert supported this idea  ·  Feb 20, 2024

5. Notification on Ticket Assignment

   69 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Travis Teinert supported this idea  ·  Nov 13, 2023

6. Splashtop SOS

   147 votes

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   5 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Travis Teinert supported this idea  ·  Nov 13, 2023

7. Active Directory integration for new users

   165 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Travis Teinert supported this idea  ·  Nov 13, 2023

8. Ubiquiti Integration

   607 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Travis Teinert supported this idea  ·  Nov 13, 2023

9. Add extra fields to the customer information and a full notes section per customer

   2 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Travis Teinert supported this idea  ·  Sep 15, 2023
   Travis Teinert shared this idea  ·  Aug 24, 2023

10. Mark customer as delinquent

    1 vote

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    0 comments  ·  Ideas and Feedback » Customers  ·  Edit…  ·  Delete…  ·  Admin →
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    Travis Teinert shared this idea  ·  Sep 15, 2023

11. Unassigned Ticket widget for dashboard

    3 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Travis Teinert supported this idea  ·  Sep 15, 2023

12. Change Activity Status as an action for the ticket automation rules

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Travis Teinert supported this idea  ·  Sep 15, 2023

13. Automatically close tickets upon resolved alerts

    68 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey,

    
    

    We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.

    
    

    If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/ 

    
    

    Thank you,

    Yakov

    Travis Teinert supported this idea  ·  Aug 24, 2023

14. Ability to assign a device to a ticket regardless of contact

    15 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Travis Teinert supported this idea  ·  Feb 9, 2023

15. No signature on internal notes

    40 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Travis Teinert supported this idea  ·  Jan 25, 2023

16. Edit Ticket Notes

    222 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Travis Teinert supported this idea  ·  Jan 25, 2023

17. Separation between internal notes and communication from customers

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Travis Teinert supported this idea  ·  Jan 25, 2023

18. Adding Notes - Documentation

    77 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Travis Teinert supported this idea  ·  Jan 25, 2023

19. client notes

    34 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Travis Teinert supported this idea  ·  Jan 25, 2023

20. Notes under customers

    29 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Travis Teinert supported this idea  ·  Jan 25, 2023