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  1. While there is some integration with BitDefender in Atera, thresholds do not currently support scan results for infected computers. This seems like a very important add as currently even though it is purchased through Atera, the portal has to be checked or email notifications setup separately. I would like to propose this integration be upgraded to support infection and ransomware notifications.

    24 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  2. Another push for Freshbooks integration, it looks like its been over 2 years since it was last commented on.
    I don't know if there was an API before, but there definitely is one now:
    https://www.freshbooks.com/api/start
    Hopefully that helps!

    2 votes

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  3. Is it possible to show the current connected SSID and associated Signal Strength for devices?

    This can be useful in troubleshooting

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  4. When the assigned agent goes offline automatically select an other available agent on the network to monitor the SNMP device

    6 votes

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    0 comments  ·  Agent  ·  Admin →
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  5. Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears…

    6 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  6. s there a way of finding a device via it's IP address? if not can it be put on a wish list please!!!!

    4 votes

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    1 comment  ·  Devices  ·  Admin →
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  7. Please add the "Status" field to the Time Sheet Report. This helps us to more quickly determine why a ticket hasn't been resolved yet.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. We use a combination of Status Field and ticket tags for our views.
    Please add the ability to export tickets to csv, based on my Ticket my View.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. It would be nice with a cost field in products so we can both register how much the product has cost us and how much we earn on it.

    The cost field should also be present in the CSV export so that when we import it into our invoicing system we can also see the earnings for hardware.

    Today there is no correlation between cost and profit of hardware/product in atera and so we can't keep track of this in our bookkeeping.

    This also affects clients who use quickbook or other supported accounting systems

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  10. We understand that the 'Run on offline' setting will keep the profile in the queue based on the set time. However, we would like to see Log Reports to sho if any attempts have been made. Currently, we can only view report logs for scheduled reports and not a way to check for attempted actions.

    1 vote

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  11. Would be useful to have the ability to see all devices & assets assigned to a specific user in one place. So when users have issues you can easily see all devices/assets assigned to them. Ideally add, within the user view, a tab with all their assigned devices/assets.
    The only tabs in there are "tickets" and "password manager", which is unnecessary for companies, such as mine, where we only use Atera for Inventory management/tracking.

    3 votes

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    1 comment  ·  Devices  ·  Admin →
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  12. Asset Management: Mass import into Atera.

    39 votes

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  13. Expand the current calendar integration to be done at the technician level and develop a dispatch view for assigning and scheduling tickets.

    Ideally, this would allow a service works controller to drag tickets onto a technicians calendar and have this time assigned to working on that ticket. This would sync to the field technicians phone through M365 so they are aware of their schedule.

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  14. It would be great to have an inline picture viewer for attached pictures, so we don't have to download and open them

    7 votes

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  15. Would be nice if the Atera API had the ability to deactivate users just like the front end portion of the website.

    1 vote

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  16. When synchronising contacts, e.g. to BitDefender, not only should the e-mail address of the main contact be pre-filled, but the first name and surname should also be transferred directly.

    1 vote

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  17. Looking for a new view option to see all tickets in our system and who they are assigned to broken out by users. Do not want to setup filtered views to only see individual technicians. In the ideal scenario each technician has a lane, showing the priority groups and the tickets assigned to technicians. One lane shows the unassigned tickets as well and can move them to the techs as needed. The issue I am trying to solve is visibility to the queue versus having to scroll thru the tickets to see things. What is happenign is tickets are falling…

    4 votes

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  18. Set up an integration with Apple Business Manager to automatically integrate our Apple devices (MacOS, iOS etc...) into Atera

    21 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. Have SNMP OID's and MBP's available for common types of hardware detected via SNMP, like for popular printer models, as well as switches, routers, NAS, and other popular devices where we can have the OID's pre-populated, as opposed to being forced to Google for OID's and typing them in manually.

    6 votes

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  20. I've seen this capability in other PSA's we demo'd before choosing Atera - honestly I was surprised Atera did not have this feature - even the freebie helpdesks have accommodated for this.

    It would be great for the ticketing system to have the ability to ignore out of office replies - discard them like they never came through.

    I've typically seen this as an option to ignore emails based on a regex string for the Subject; something like this has worked for us with previous ticketing systems:

    ([Oo]ut of( the)? [Oo]ffice)|([Aa]uto(matic)?[- ]?[Rr]eply)

    Thanks for considering!

    8 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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