5038 results found

1. Connect to linux device with ssh on other port than 22

   As for connecting to a linux device with ssh always tries port 22. We NEVER use thoid default port. I want to connect via ssh to any port given.

   1 vote

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   0 comments  ·  Devices  ·  Edit…  ·  Delete…  ·  Admin →
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2. Full sync with AD

   We use Azur AD sync by Office and I have noticed that when I update in AD the user does not update in Atera. For example we have multiple facilities and Chester tester decides to move from Facility A to Facility B. It would be great to just go to our AD and Change the Office from "Facility A" to "Facility B" and Atera recognize this and move the user instead of just looking for new users when syncing.

   2 votes

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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3. Macos Sonoma

   Support for Sonoma is in urgent need!

   3 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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4. Mobile App major issues

   Dear Atera Team,

   I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

   Task Scheduling Limitation:
   Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

   Limited Access to Custom Ticket Statuses:
   We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

   Suggested Improvements:

   Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

   Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

   We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.

   Dear Atera Team,

   I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

   Task Scheduling Limitation:
   Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears… more

   8 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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5. Reply to tickets via email

   Reply to tickets, update tickets via email (email correspondence).

   Need the ability to correspond with customer tickets via email only. We need to easily see ticket content and reply to the ticket via email with our replies entered in the ticket. Every helpdesk software I have ever used worked this way except Atera/Zendesk. It make Atera almost useless as a helpdesk ticketing system for a busy MSP.

   The website is not good (no desktop/browser notifications) and it seems ridiculous to have to receive mobile app notification with a web-portal open at the same time.

   97 votes

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   6 comments  ·  Tickets  ·  Delete…  ·  Admin →
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6. Email Parser

   Is there a way we can get a better way of receiving tickets via email? I had to work with google several times because I found that several tickets that were being emailed in were not forwarding properly. I have a email parser set up with Kaseya BMS (we are moving away from that) and it has never missed a email. Majority of our clients send in tickets via email, and not using the portal. Most of them have been emailing us for years and do not want to change the way that they contact us.

   1 vote

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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7. Ticket Priority based on email by importance

   Users who email in their IT tickets, it would be very helpful if the "importance" set in the email (low, high, etc) would change the ticket priority level to match.

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   0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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8. Monitor Windows Server Backup Status

   Atera needs functionality to monitor Windows Server Backup.

   17 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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9. Patch Status Summary report as a PDF file

   Send Patch Status Summary report or any other scheduled report as a PDF file attachment in the email.
   .

   4 votes

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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10. Custom Menu Bar shortcuts

    Add custom shortcuts to the main menu bar for quicker accessibility.

    4 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Apply IT automation profiles to a group of specific devices

    Be able to create groups or searches of specific devices (Like only server OS or only workstation OS), and automatically apply IT automation profiles to those devices.

    31 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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12. Move CVE to it's own Tab under Security or Vulnerability

    It's great to have this feature but it's annoyingly hidden so many levels deep. I would bet many people don't even know it's there. I love the feature but it needs to be more front and center even if it's still somewhat limited. It's not really network discovery either, it's a security feature. Lets kick this software up a notch.

    12 votes

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    0 comments  ·  Network Discovery  ·  Delete…  ·  Admin →
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13. Ability to specify a custom ticket form/template on the URL

    It would be nice to have the ability to specify a custom ticket form/template on the URL.

    1 vote

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    0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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14. We'd like the ability to separate scripts by Site. This way organizations with multiple sites can each have their own scripts.
    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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15. Phone Live Feed/Facetime

    Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.

    If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can do a facetime and see in real time what they are seeing when needed.

    Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.

    If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can… more

    6 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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16. Mobile Device Management

    The ability to monitor mobile devices and tablets.
    Please let us know what features you would like to see!

    2,289 votes

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    87 comments  ·  Devices  ·  Delete…  ·  Admin →
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17. Clear Alerts Triangle when Alerts page clears an event

    The ALERTS triangle does not clear alerts after the alerts page clears an event.
    If multiple techs are working and the alerts show for all devices - even those that are cleared, causes extra work and duplication of a tech reviewing an alert that is not existent but exists at the triangle. Plus they don't go away so you never can see which is the most recent.

    1 vote

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    0 comments  ·  Alerts  ·  Edit…  ·  Delete…  ·  Admin →
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18. Can the Acronis be use to reimage computer? or can you add this feature?

    Reimaging PCs remotely for remote sites, can this be done with the Acronis version provided today or is that a separate module?

    2 votes

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    0 comments  ·  Acronis  ·  Delete…  ·  Admin →
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19. stop emails automatically sending

    Ability to send emails to third parties or different users without having to create a separate ticket or include the original requester in the email thread. It is not practical to change the requester every time we need to communicate with someone other than the person who logged the ticket.

    Additionally, it would be beneficial to have the option to choose whether outbound emails include the entire email chain. Currently, we often have to temporarily change the requester to obtain approval and then revert it back, but this results in the entire email chain between the approver and us being included in any future communication with the requestor, which is not ideal.

    Furthermore, I would prefer if responses to a ticket are not automatically forwarded to the requester. While there should be an option to do so, it should not happen automatically as most of the time the requester does not need to see the responses.

    Ability to send emails to third parties or different users without having to create a separate ticket or include the original requester in the email thread. It is not practical to change the requester every time we need to communicate with someone other than the person who logged the ticket.

    Additionally, it would be beneficial to have the option to choose whether outbound emails include the entire email chain. Currently, we often have to temporarily change the requester to obtain approval and then revert it back, but this results in the entire email chain between the approver and us being… more

    2 votes

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    0 comments  ·  Delete…  ·  Admin →
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20. Multiple Default Contracts

    I think contracts should be re-worked so that you can set multiple default contracts throughout all clients (which appear by default across all clients, including newly created ones). Then within each client you can select one contract as a primary contract, which will be the one assigned to new tickets.

    I also think the contracts should not have the same name - or be auto generated based on the client name and the attached products etc.

    This method will allow

    3 votes

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    0 comments  ·  Customers  ·  Delete…  ·  Admin →
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